AudibleReviews 581

Awful customer service. I have not been able to log into my account for months. I am being redirected to Amazon where no one is helping or responding for that matter either. The point is, I purchased a service with Audible which I have not been able to access just because I changed my phone number and cannot log into the Amazon account? Sounds like a mess and a total disregard for the customer who is unable to use the service. I cannot even unsubscribe! Is this even legal I ask...

Audible.com just changed their audible books refund policy. Consumers will no longer be able to get refunds on cash purchases of audible books. Refunds for audible books will only be allowed for books purchased using their internal credit system.

This is an extremely poor customer service policy. All refunds should be allowed for same product.

I am severely impacted by this policy change because 80% of my entertainment is reading or listening to books. I don't watch TV, go to movies, or stream. Often times it is more cost effective for me to buy audible books with cash than credits. The policy change by Audible.com by Amazon is making it impossible to determine the best price for the product. They are intentionally backing consumers into a corner by locking us in to one refund option.

I did not even know how I started the membership. When I realized this damn app is charging me monthly for a premium membership that I seldom used, it has already charged me for more than 2 years. It took me a few days to figure a way to cancel the membership. The way to cancel the membership is not even built within its app. You need to login to Amazon to cancel the membership. Whoever runs the Audible $#*!-app should be charged for financial fraud.

I can't rate the company past signing up. I go to create my account and it says I already have one. Which was impossible because the email is brand new. However, just to be sure. I created another new email. The same thing occured. It bypasses the free trial and insists I pay for a membership. I tried to contact customer service but that just lef me in a loop back to the help forum.

For a service so well-established, this certainly feels like a scam! I enrolled for 3 months, one of which was a free trial. I tried to cancel before receiving a charge for month 2, but it was impossible to do via mobile, so I put it off until it was too late. When month 3 came around, I was charged again, but didn't even receive a new credit! Yes, Audible charged me for a "good" that it did not deliver. I worked harder to cancel my subscription this time. Now I enjoy free audiobooks through the Libby app. All you need is a library card, and it's scam-free!

You won't find the option to cancel on the mobile site, EVEN when you set your browser setting to the Desktop mode it doesn't show up - you have to click the Full site option on the Audible site for it to show up - isn't that pathetic? If this was verbal it would actually be against banking laws. We get training that you cannot have badger the customer to prevent them from cancelling, so it looks like Audible just intentionally designs inconvenience into the user interface to do this.

I placed my account on pause. I was unaware it would automatically come off pause just 3 months later. I was NOT told this when I paused it. To my surprise, I eventually noticed that they had started charging me again without my permission. It was being done in a stealth fashion so it was not easy to catch it right away. I called them up and calmly explained my situation. The agent was completely indifferent and could have cared less. He basically placed the blame squarely on me and had no empathy whatsoever. So I told him "congratulations. You got me. Enjoy your $30". He said "no sir we didn't get you". I said again "well, just enjoy your 30 dollars". I then heard CLICK and a dial tone. He actually hung up on me! Wow. Stay AWAY from this service. What a fraud. To top it off, I noticed I had 4 credits when I was trying to discover why my service automatically came off of pause. Well when the agent (Phillip) hung up on me, he cancelled my account and guess what, Those 4 credits that I paid for ($45) just simply disappeared! I got NOTHING for my money. What a joke. I am truly shocked that Amazon would cheat people this blatantly. This is flat out criminal.

I have been a platinum member of audible for almost 18 years. I have spent over $1,000. On their site and they haven't me crap because I returned more than 3 books in a year! I am sick of the corporate greed with these people and will not ever purchase another credit from them again. I am done and I hope this helpful to others!

I probably have over (100) Audible books. Often I try to listen to them in my car whilst I am driving. IF IF IF I can download it to my phone it will work reliably, but it is getting Audible to download to my devices (ie Phone (Samsung S21) and laptop (HP x360). Library will NOT refresh when asked online. It looks like from the reviews I am not alone. Customer Service is a joke. Platitudes do not get it.

Their model is designed to make it as difficult and tricky as possible to end your membership. This is not a fair or customer friendly service. For example, while you would think you could cancel the service on a go forward basis and maintain what you have already paid for, if you have paid for 7 credits at 15 plus hst per pop, you lose access to all of those credits the moment you cancel. So you tell yourself, I guess I will use all of those credits then cancelled, but unless you want to rush through and waste all those credits instead of waiting for books you actually want to hear, you to accrue further credits and monthly payments. Any service that has to trick its customers into staying is not a service I want to support.

I could go on with the unprincipled tactics of this company, for instance how ridiculously hard they make it for you to find the option that allows you to pause or cancel your membership- meant to deter you from proceeding. I honestly have not faced such a dishonest service before. It's distasteful. Just make a good product and service your customers well.

I went to Audible today to add books. Then when I go to download them it does not work. So I call. The person who answers the phone tells me I have to have Windows 11. Nice of them to tell me that AFTER I order them. The first person sends me elsewhere to see if someone else could help me. Person 2 maybe could, but she talked like she had a mouthful of peanut butter and I could not hear a word I said. She also made a lot of noise with whatever she was doing. The third person agreed with the first that they have simply stranded everyone who does not want to go to 11 or does not have the means to. (I am neither, but I am not going to get it done before the time I want to start the next book (tomorrow). But apparently they do not care. He says they claim they sent out notice, but the last notice I got from them was December 1,2020 when they switched from Audible Manager to Audible Sync. Nothing about this change at all. So they don't care about their customers they also lie. I have no proof of purchase because it is an online service, and I am not posting which books I bought.

I purchased an audio as a gift for my friend and a few days later when I found out it never received it I contacted audible. Despite having a copy of the transaction, they refused to provide a refund because they could not locate the transaction on their system. They claimed it must've been purchased through a reseller. If this is true I had idea it was the case. I've spent hours speaking to people in customer service and I still have not received a refund.

Extremely displeased with this whole change from my Kindle app which was so easy, with one click I could purchase a book or audio version. Now this has me paying yet another app to get only one book for free a month?! What a scam. So disappointed. I will not be supporting this company anymore. Customer lost!

Audible locks some titles when you cancel your membership. This is wrong! I paid$. I should keep it!

For the past six months I have struggled with Audible over issue that the Audible sync app does not see my MP3 player and so I cannot load books onto the player. This leaves only my phone for playing book and that is just not always convenient and it uses up battery. I have contacted Audible no less than 6 times asking about the resolution and sometimes I get a person who just reads through the screen script about try reloading the app, etc etc. All of which I have done countless times. Once I got a very nice woman who contacted tech department and then said there were lots of customers all having this problem. Assured me the tech department would be focused on fixing this fast. That was three months ago and not fixed yet. The last person suggested I buy a new player which would absolutely work with audible and amazon has them... probably just a coincidence, I am sure. So I like Audible and have hundreds of titles in my library but am I going to keep my account... not sure. WHY can't this be fixed or if it can't then send me a player that works for free.

Audible is basically a scam beware! On my Amazon account I have several cards, Audible charged my 70 yr old friends credit card, every month since January 2022 through June when she happened to be looking over the charges. I have never even purchased a book but they charged her every month. If it had been on my credit card I would have notice and canceled much faster. Be very weary of this company very dirty. I did reimburse my friend 80.00 and canceled the so called membership I had never used but paid for. Very dirty practice on their side and reading all the comments I see I am by far NOT the first person to have an issue.

The provided a great service for years but I am concerned whoever has taken over the customer service division actually hates books and the people who read them. Let's donate this company to Russia.