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Audiobooks Reviews Summary
Audiobooks has a rating of 1.6 stars from 103 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Audiobooks most frequently mention free trial, customer service and credit card. Audiobooks ranks 83rd among Audio Books sites.
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I was given audiobooks.com as a gift. I wouldn't recommend audiobooks for the following reasons. First, a computer option is not available. Second, there are a limited number of books (many of my first choices were not available). Third, the app works poorly with my books returning to the beginning chapter every time I pause or stop them mid-chapter.
I cancelled my subscription the day after starting due to not having the author that had been linked to them in a search. I have been charged for two months now, customer service is not doing anything correct this.
Audiobooks.com uses misleading and deceptive conduct, which in Australia, at least, is illegal. It offers you a free 30 days trial, then immediately charges your credit card. Despite saying you will not be charged for 30 days. This is all in writing, so I'll be telling my credit card company to reverse the charge.
PLEASE CANCEL MY ACCOUNT ASAP IM A SCHOOL STUDENT AND JUST WANTED AN AUDIOBOOK FOR SCHOOL READING! READING OTHER REVIEWS IM SCARED! THERE ISNT EVEN AN OPTION TO DELETE MY ACCOUNT!
Charged $44.85 for a FREE trial! I signed up for the free trial believing that I wouldn't get charged until 12/25 and I was not only charged IMMEDIATELY but I was charged THREE TIMES and their customer service has failed to get back to me on the issue
It said that i was free trial and things, and that they will all be free but it charged 15 dollars for 3 months. How could you possibly scam people like that. I want a refund if possible
It'S A LIE AND NOTHING WILL BE GIVEN FOR FREE. THE MOST FRUSTRATING AND MISLEADING PRETEND/WANNA BE AND DON'T UNDERSTAND HOW THEY CAN OPENLY STEAL LIKE THEY DO
Hi MM, we've sent you a private message and I hope that we can resolve this quickly for you.
Hi please cancel my acoount. I signed up for free trial and yet the books have a high price. Cancel it immediately if your not a scammers
Hi MM, we've sent you a private message and I hope that we can resolve this quickly for you.
I thought it would be nice to have a couple of audio books to listen to! But since I signed up... I have been debited again and again! I can't cancel my account and have sent several messages but no answer. My first book was supposed to be $5 but was charged $13! That was just the beginning. Bad Bad Bad scam company. As I said, every time I try and cancel on the site it tells me I can't!? What the ****
Hi Justine, we've sent you a private message with more details. Hopefully we'll be able to resolve this quickly.
I was sort of hopeful at first, thinking this could actually be a useful and honest site for listening to books, but of course not. I tried to get the free book advertised STRONGLY in all the ads for this site but as soon as I put in my email and other information it was like a labyrinth had been erected around me. There was absolutely no way to find ANY more information about the free trial or free book and I am still lost, without an audiobook and about to move on to a more reliable audiobook site. Very displeased.
Do not, I repeat, DO NOT, use or sign up on this for any reason. They are just another scam website trying to get your credit card info and then leave you in the dirt.
Hi Olivia, we've sent you a private message and I hope that we can resolve this quickly for you.
I guess I signed up for a free trial but struggled to download a book. This is not a user friendly website. I ended up paying twice for this stupid website and can only be refunded for one month of it. You need an app to download a book so you can't download a book on the computer, then it has to link up to the phone. It was very confusing. When I tried to explain how I wasn't sure if I even downloaded a book to the costumer service representative she was extremely rude and condescending. I would not recommend this service to anyone.
Hi Amanda! We are sorry you feel this way. Please check your DMs for more information regarding this issue.
I signed up for a free trial earlier this month thinking it worked the same way as Amazon where you have access to unlimited books for the month and then at the end of the month it rolls over to $14.95/month for unlimited access to book downloads. But then when I went into my credit card account I saw 7 charges of $14.95 for a total of $105. I was not under the impression that I would be charged for each download and thought it was a $14.95/month membership with unlimited downloads. The app is very deceiving and is not very clear that you will be charged per book and not per month. I would never have downloaded 7 books if I knew I was going to be charged over $100 for them. When I asked customer service for a refund I kept getting the same response and she said "we have absolutely no way of refunding charges once the credits are used on titles, just as a restaurant cannot refund food that has been consumed." A restaurant will refund your money if they receive a complaint because they value their customers and want to continue to keep their customers happy. I am very disappointed in audiobook.com's response as I am sure I am not the only one who has had this issue.
Hi Amanda! We are sorry you feel this way. Please check your DMs for more information regarding this issue.
I opted for a free trial and cancelled on the same day. But I have been charged continuously. Even writing to PayPal did not stop this.
Hi Nahomi, thank you for bringing this to our attention! Please check your DMs for more information on how we can help.
Unscrupulous. I cancelled my account and they continued to bill me and were pretty obnoxious over the phone. Don't do business with them.
Hi Stephen. We do apologize this has happened, please check your DMs as we would like to reach out to you.
They say they offer a free trial with one free book credit. I used it for a 10 hour road trip and cancelled the auto-renew immediately from my phone. Sure enough they billed me after 30 days and they refuse to acknowledge the mobile cancellation. Lots of other stories like this from other users. Don't trust this app!
Hi James. Please check your DMs for more information regarding this issue.
UPDATE: they do not cancel your membership even after you have cancelled, and they claim to PayPal that you authorized payments that you did not. I have used many apps and this is a first. They initially stonewalled & refused to refund, but after I sent several insistent emails & filed a formal case complaint with PayPal they did finally issue me a refund. There is something shady going on with their use of PayPal tokens though---they somehow are able to keep pulling out money w/o any previous authorization of recurring payments, etc. from you.
So when you cancel, make sure to call and get a written email of them confirming your cancellation. Also, change your PayPal password and notify PayPal about them. I am still spooked they were able to take out charges from my PayPal without any type of authorization from me (yes I know about preapproved recurring payments and this was not that). I have been using PayPal for 11 years and this is the only time it has happened.
Hi Bex. Please check your DMs for more information on what we can do to make sure this is resolved for you.
Audiobooks is a piece of sh%t!
I keep getting charge $20 each month and i am a year 12 student who is unemployed and now has $38 in my account. Theyve stolen more than $100 from me and i cancelled my membership months ago! Im so pissed off wtf how do i fix this
Hi Ale. We want to get this resolved. Please check your DMs for more information on how we can get that done.
They debited money from my account for the 'free trial' yet im not able to download or access any books because its saying invalid account. This is thievery at its best.
Hi Chipo. We want to get to the bottom of this. Check your DMs, we've sent over some information to help us both proceed with this.
Wrote email about canceling acc 4 times. Always got the same freaking ans. All over again. Doesnt matter what i wrote. Just same stuff from them. And i cant find that magical cancel button. I swear to got i will find unicorn sooner than this. Just want to cancel that sh*tty acc so they wont charge me for nothing
Hi Michaela. We definitely want to do better. Can you check your DMs for more information on how to proceed.
From the business
Audiobooks.com is a service that allows you to instantly stream and download audiobooks. Members can listen to more than 100,000 bestsellers and classic favorites from their smartphone, tablet or computer.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tugs-Ochir, we've sent you a private message to hopefully get things resolved for you!