AudiobooksReviews 103

This was interesting. I signed up for a 30 day free trial. The app is unwieldy to navigate but I tried to persevere. It is the only app on my phone that continuously crashes and stutters. It made it awful to try to listen to the textbook I'd first chosen, so I tried to download a lighter book. I wasn't able to, but I'd found the whole app tough to navigate so I reached out to customer service. They explained that by "30 days" they actually meant just one book. Oh. That was disappointing. I said as much. "That seems shady and misleading. Where can I give direct feedback to Audiobooks?" And then they cancelled my account. From shady to sketch pretty quick there.

I ordered a download first. It was unclear weather it was actually a download due to no indication on the order form. I touched iOS download. Nothing happened. Found out I had to get iOS app. While getting app, download appeared to be happening. Tried to download after app downloaded. Nothing happened. Set up password, name for account. They don't work. All I have is order # *******. Each step above was frowght with multiple problems. I think I wasted 1 1/2 hrs w/ this again. Not good!

Unfortunately, i have been extremely disappointed with services provided. The only reason i subscribed to this website was that they had a book i was looking for, but after i subscribed it appeared that the book wasn't available in Australia. :( Beside that when i refer to the support team with questions, i was only only answered one question out of list of questions i had. Plus i find $14.95 is expensive for ONE book!
Unfortunately, didn't work well for me.

I have been charged for the free trial and upon writing to the customer service this is what they said "As you are currently within the 30 day free trial period, no charges have been processed. What you are seeing is a pre-authorization which is immediately voided upon sign up and it will drop off within the next few business days. This is just to ensure the billing details you have provided are valid upon sign up. "

But my charges we not reversed. To make things worse, when I downloaded the (supposedly) free book they charged me for that too!

I got charged for the same item twice in one month!

I cancelled service with Audiobooks.com in less than a month of having the service as they did not have books I wanted. Several months later I noticed they were still billing my account. Upon calling to address the issue multiple times, they would only refund one month of fees despite the face I did not use any of the monthly credits. The suggestion was I could use the credits anytime. They take back the credit after if you don't use it within 90 days. It's a trap to take your money, not customer service oriented in anyway. If you cancel be sure to follow up within 30 days! I was forced to get my bank involved.

I have subscribed to AudioBooks for over a year and enjoyed it. From the ease to find and obtain books, to the quality of the audio have made it a must have for me.

I travel a lot and listen to Audiobooks in my car. I love the convenience and would hate to take a trip without an Audiobook. I've read the entire Outlander series, which I never would have discovered without this program. There are some technical glitches, such as my book stopping unexpectedly and requiring me to delete and re-download in order to continue listening. However, this problem has not occurred for awhile and may have been worked out by now. Overall, I am happy with Audiobooks.