AuthorizeReviews 111

Im in the UK and If telling you now just avoid these cowboys. Its now 5 weeks since my initial request to set up this merchant account and still Im unable to process card payments but they are very efficient when it comes to invoicing you for amounts they had previously promised me would not be charged. The lie and steal from you. Im confident in what im saying becasue I have everything in writing from them. I was I had never got involved with them.

Authorize.net and its affiliate companies are horrible. $99 fee just to see if your 'eligible' for their services. No particular advantage on rates VS paypal when looking at all the fees.

Sales/Support is awful, they disconnect you when trying to transfer from one department to another, and you on hold in the middle of your call several times in a few minutes! It's the strangest phone system, I've ever heard.

I never used the service once, and I yet was billed. Never even logged into the control panel even once. When you create an account, you get other companies that handle part of service. It's a mess. I thought I was waiting for approval for weeks when the sub company was requesting more financial information, even though my 'gateway' account was approved. Now of course you can get a refund because you've exceed the 48 hour mark. I was told my account was approved but locked. Meaning that I couldn't withdraw anything from it till I supplied the paperwork, but I could only put money into it.

Even though you've signed up with one company you've got to track down the scraps of your account that are located else where. They continue to bill you, but pretend not to know about the sub accounts with other vendors. I had to ask over and over to cancel my merchant account. At least six times before the sales person could give me information on it.

When is the last time you bough a car, but the lug nuts were from a different company and that company had separate billing? And because you didn't ask for a refund on the lug nuts they wouldn't let you return the car? That's the kind of service you get with Authorize.net.

In my opinion their signup process is a nice little scam. Who else wouldn't offer a refund to you if you didn't use the product, and the account was locked so you couldn't withdraw any money from it.

I've had a paypal account for years and never any any issues like this. I can only imagine what kind of hell those people have had that trust them to manage their online sales.

I cannot believe the unprofessionalism of this company. They steal from you and their support is a joke. You write to support.authorize.net and no matter what you say, no matter what your issue is--they copy and paste about "how concerned they are and they understand" and tell you to call in. What is the point of this support email? I had to threaten harassment if they didn't stop sending me those copy and paste emails!

That aside---they over charged me over $200. They had TWO accounts set up for me and were billing them both! Then will not credit me back. Tried the support.authorize.net first--again told me to call in. So, I called in—they said they would investigate and get back to me. What did they do? Sent me one of those copy and paste emails denying my claim!

They verified and acknowledged there had been two accounts set up and they STILL won't credit me back. I'm going back to dispute charges, will be notifying other website retailers at the Internet Retailer annual conference, and posting about these thieves everywhere possible.

If you operate with this kind of unscrupulous conduct as authorize.net does, the word WILL get out.

They are like talking to a door knob----that steals from you!

This website sucks. They share your personal information without your consent or knowledge. Third party will then go into your bank account and take funds out. When you cancel they will continue to take money out of your account as if they have a right. When you confront them they quote some invisible clause that gives them the right to do this long after you've closed the account. I plan to sue! But to the rest of you. My advice is to AVOID THEM... AVOID... AVOID. They are theives and have no shame! That's IPayment Inc. out of Thousand Oaks CA

I have been using Authorize.net for my E-commerce needs (CyberSource is the main company) for about 12 years now. The rates are competitive, and I've had no customer service issues whatsoever. Their client website is well constructed, and includes ALL of the real-time reporting you would ever need about your transactions including a virtual terminal for manual processing of off-line transactions. Complete e-mail merchant receipts and batching, never missed a beat with them. I would recommend that you contract a GOOD web-tech who can handle the installation of the Gateway software. Ultimately you should build your own interface. My only critique would be their payment processing screen which can be a little finicky. If the consumer doesn't absolutely complete all the fields and enter the 'security' letters precisely as show (case sensitive) the transactions don't go through.

Overall I give it a good rating and recommend them for your e-commerce merchant processing if you're shopping for a new company or better rates.

Frustrated with authorize.net upgrade to its payment gateway merchant software - I am so frustrated with this switch to the new version of their software. How they implemented it is ridiculous authorize.net offers you a gateway for your transactions, but it is up to you to figure out how to connect to it- with limited examples, and support. And, their tech support guy isn't that good either. Though I'll admit before their recent upgrade it was working fine and now I can't get it to work. If anyone knows of a better system please let me know.