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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Very good. Thanks a lot. Thank you very much for your help. Everything was top notch. The only problem is that it is very difficult to contact support in writing. I would like to see this service improved. Sincerely, Sergey.
La experiencia con Payoneer fue excelente. No necesito más de sus servicios por ahora. Pero no dudaría en volver a suscribirme si fuera necesario
お問い合わせのフォームでのやりとりが滞ってしまっていたののでお電話にてご相談をさせていただきました。日本語でとても親切にご対応いただけました。
Atención clara, concreta y amable. Me brindaron la información que necesitaba de forma clara y concisa.
Muy buena atención.
I received my payment through Payoneer for the 5th or so times but this time instead of releasing the funds they sent an email to say that my funds are withheld and that I needed to fill in a tax form. I called them and explained that I had filled in the form in July 2025. The first person told me that this particular company that paid me needed a tax form filled in (it's always the same company that pays me). I ended the call and phoned again. The second person said that I had filled in the form in 2023 and that I need to do it again. I ended the call and called again for the third time and luckily I found someone who was patient, looked into my case and understood that I had already completed the tax form and didn't need to do it again and so she immediately released the funds. Also the fees or the exchange rate used is so unfavorable.
I especially appreciate the quick customer support and the professional features that make it convenient to receive payments from global clients.
Una de las mejores plataformas de pago, seguray confiable, el soporte tecnico es el mejor
En general mi experiencia es muy buena, no obstante ante un inconveniente, dificultad o consulta, el sistema no es muy amigable para el contacto telefonico. Se torna un poco angustioso buscar las opciones para poder acceder a un contacto telefonico humano.
Rápidamente el asesor de Payoneer se dio cuenta del problema y lo solucionó de inmediato. Gracias Payoneer por tener buena seguridad para impedir hackeos de cuentas
I am extremely disappointed with Payoneer's service. My payment has been on hold for 3 days, and every time I contact support, they simply say "you will be notified in 24 hours or less," but nothing ever happens. There is no real update, no resolution, and no responsibility taken by the support team. This delay has caused serious inconvenience and frustration. Very poor service — I expected much better from Payoneer.
My money has been withheld because of an internal problem you all had. I've had several instances were I cannot withdraw my funds because the code to do so is not populating, and I've had to call to have that code sent to my email. This is what we make a living off of, so I'm not sure what the upside to using this instead of PayPal is.
Dear Jacqueline,
We are sorry to hear you are having difficulty withdrawing funds from your account because of the codes. This is something we can assist you with.
Please update your review with your reference number, so that we can check. Should you have more questions, please don't hesitate to contact us through our Support Center.
Our commitment to improving your experience with us is so important, and we will continue to work to improve this.
Best, Anastasia from the Payoneer team
I recently had an issue where the funds were reflected in my app but I couldn't access it. The rep was able to quickly identify why and resolve it.
I've been with Payoneer for close to 10 years and as a Jamaican it has always been the most convenient way for me to get paid by international clients.
您们都会很重视客服提出的问题，处理及时，讲道理，客服专员很专业服务态度也很好，谢谢
I decided for payoneer by comments in the web and ai. They all talk in favor of payoneer. But since i installed, cant dee the way to deposit 100 us in My account in order to request a real card..
Dear Rafael,
Thank you for taking the time to leave a review. We are sorry to hear that you have experienced difficulties with your Payoneer account. At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that.
Please kindly update your review with the reference number of your request. This will help us check this matter so we can better assist you with any concerns or issues you may have.
We appreciate your cooperation and understanding.
Best,
Laura, from the Payoneer team
El asesor explico todo muy bien, espero que con la documentación que presente se solucione todo
Llame con un monton de dudas de todo tipo y siempre estuvieron atentos a explicarme, darme alternativas y soluciones.
不慣れでわからない所を電話でわかりやすく教えて頂きました。
僕の様な個人にも丁寧に対応してもらえて頼もしかったです。
本当にありがとうございます。
В течении 10 лет работы с Payoneer мне пришлось всего три раза обращаться в службу поддержки.
Соединение в телефонном режиме проходило с первого раза. Операторы общались вежливо, внимательно и заинтересовано. Все проблемные вопросы были решены.
My account was suddenly locked since Nov 20th. One week later I asked the reason why that took so long for review. Custom care tagged it with a ticket. Now we will take 2 weeks, and still nothing... 2 to 3 days is acceptable... Not fair at all. It looks like I am punished for things I didn't do. Really furstrating situation. People need to be prepared, if this process was detailed before using this service, sure many won't use it... How long it will last from now?
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Zahid,
Thank you for sharing your review. We are sorry to hear that you have had a frustrating experience trying to reach us.
We have sent you an email regarding your matter. Please feel free to respond to it if you need further assistance. Once you feel like your issue has indeed been solved, please kindly consider adjusting your review's rating. That would mean a lot to us.
We appreciate your feedback and sincerely apologize for the inconvenience!
Best,
Anastasia from the Payoneer team