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Avenue Reviews Summary
The overall reputation of the company reflects a significant divide in customer experiences. Positive feedback highlights affordable pricing and satisfactory returns through specific programs, indicating some customers find value in the offerings. However, a majority of reviews reveal deep dissatisfaction, particularly regarding customer service, with frequent complaints about long wait times, communication breakdowns, and difficulties in processing returns and refunds. Many customers express frustration over product quality and fulfillment delays, suggesting a need for improved operational efficiency and customer support. This inconsistency in service presents a challenge for the company's long-term customer loyalty.
This summary is generated by AI, based on text from customer reviews
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UPDATE! 11/28: In viewing my email. The only email that I have received thus far is a confirmation order email, normally that is follow up by invoice for order email & your order has been shipped email. I will stand by my previous review below in being very disappointed; however order is STILL in fulfillment status I will not be ordering from this company again.
Placed an order, no email notification, I thought your card isn't suppose to be charged until your order has been shipped!. Customer service cannot provide any details on the order. Very disappointing! DO NOT SHOP HERE PEOPLE!
Ordered a jacket on November 3rd. Still haven't received item no answers from email Tried to call numerous times and just get busy signal? What's going on with this company?
Do not shop here! The worst company I've EVER shopped at! There a company that'll take your money even if they can't produce the product in a timely manner. Long story short. I don't know if I'll receive my package this year, or next year! It's November 2020 for this of you who are curious. First and last time shopping here!
I placed an order 20 days ago and the status of my order is Fulfillment! I've tried contacting the AVENUE online and by phone and the number is inoperable. Where is my order? When will it ship? Why is this company unresponsive? I've been ordering items for years and have never received this type of service. Disappointed and will Not purchase anything else.
Placed an order and after 2 weeks contacted them to see why I never received an email stating when my order would be shipped. Was told it was in stock and would be shipped out soon. 3 weeks later I called again and this time I could never thru. The customer service number would ring once and then go to a busy signal. It's been a month now and still have not gotten thru to them. Will never order from them again.
Would give this company a zero. Waited on hold for 30 minutes, Rep (who could barely speak English... hard to understand) acted like it was no big deal that my order hadn't shipped yet.
Worst Customer Service EVER!
I ordered on Wed Nov 4,2020, and received an order number.
I inquired on the order, Mon Nov 9,2020, and was given a support Ticket ID.
I inquired on the support Ticket ID, Thurs Nov 12,2020, and heard nothing.
I called the 800 number, Friday Nov 13,2020, and was told I was 26th in line. TWENTYSIX!
While on hold (40 mins) I googled business reviews for this company. When I finally got hold of a person, I cancelled my order. Except I was told that once an order is placed they are not allowed to cancel it. I should just return the shipment when I receive it and I'll get a credit.
I told the person that I would dispute any charges on my credit card and would refuse receipt of the package. I've been trying since Monday to get information on this order. What a scam!
I order 3 pairs of shoes never got them a tracking or email but they took the money off my card gave them another chance and the same result when I inquire about it i get a ticket number and thats it cant get thru calling either my next step is court period
I placed an order 48 hours ago and all of the items are now on sale. I called to see if they would do a price adjustment and they will not. I need to return the items then rebuy them. I will be returning but will not rebuy. Every company I have ever dealt with does price adjustments if products go on sale within 30 days. Not a goid way to do business
Very disappointed with avenue now. Probably wont be shopping here again. My boyfriend purchased a dress for me for my birthday because he knew I've been wanting it for a while. Got it today. The material is cheap and feels gross. It doesnt even look like the dress in the picture. The last few times I've shopped here I've had some disappointments and the sizing was off. And I've been an avenue customer for years.
When shopping at Avenue online, I look for valid coupons and there are usually several to choose from. Once I log in the coupon codes become invalid. This has happened on numerous occasions and it's quite frustrating. I've emailed them but have not received a response.
I have place an order twice online and each time I never received my order. For some reason my address is already incorrect. It puzzle me because I order online alot and I never had this issue. My package was sent back and they received it on August 13. On the 19th I called and asked where was my money and I was told that it will take another 8 days for me to get my refund.
What a joke! I will never order from the again.
I literally just placed an order 2 minutes ago and went to back look and the address was put in wrong due to website problems I had to refresh it three times finally it went through but with the wrong address when I called customer service I was told that they can't change the address they can't cancel my order the only thing they could do is wait until it goes to FedEx and then have it delivered and go back and then resend it out which it's a huge inconvenience as I'm at a temporary address right now. I have to say I'm very disappointed there aren't many plus stores out there and it's not helpful when customer service doesn't work with you.
I placed an order on 7/23 for a swimsuit & a couple of other items for my trip to Vegas at the beginning of August. I even paid the extra $17 to get it on time. My shipment stated it was delivered on 7/27 but I never received it. I called on 7/28 and they issued a credit and I RE ORDERED and paid $26 for Premium shipping to ensure I'd get my package on time. I received my shipment email yesterday and it said my package is set to be delivered on 8/7! I will already be on my trip! NEVER AGAIN WILL I ORDER FROM AVENUE!
Ordered 2 capris and 2 tops. The pants were too big. The shirts i order in a 2x, they were the exact same shirt just diff colors. The tags said 2x the shipping paper said 1x one shirt fit like a 3x and the other fit like a large. I tried to return and got the biggest run around ever. $#*! this place NEVER shop here!
I ordered a bathing suit and they sent me the wrong size. Now it's on me to return the one they sent out wand wait for a refund. I can go on line and attempt to purchase another one and hopefully it will be the right size. Plus they deduct the cost of shipping from my return. It's not my fault they sent me the wrong size, ughhhhhh
I did not receive my items. The carrier did not deliver. The tracking shows that it is still at the carriers. Customer Service would not provide a refund only merchandise credit. They said there must be an issue with my address as I had this issue in the past. So I was penalized for non-delivery not the carrier-unbelievable.
Would not refund me for jewelry that arrived broken - 3 items broken in one order. Then for the first time in 10 years I returned two items within the return timeframe and they would not accept them! They said I can get them back for $8.95 or they would 'donate' them to a charity in my name! Yeah, right, they would resell them for sure. I have spent thousands of dollars there over 10 years and I will never spend another penny. Customer service is horrible! 3 follow up calls and 5 emails to not get refunded for the broken jewelry. I take my business elsewhere and I would say "Buyer Beware' with Avenue!
I never had a return until now and I see how they really don't care at all about their customers so they deserve to lose them!
Have shopped here many times. They have some really pretty jewelry. The prices are $$ to $$$. Anything I've ever ordered from here is beautiful, made of quality fabrics. They do have great sales and offer minimum order free shipping. Worth a look-see.
I'm not recommending Avenue online. One of the only ways I can allow myself to shop online is if it's returnable and they wont let you return items on sale. Which is most of them. Bad policy if you ask me. So I was forced to pay to ship the item back to me or donate it to a local charity. I donated the item. Very disappointed in the company though. Won't be purchasing from them again. :(
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members