Omg returning is a nightmare. 7-10 days for a mailed return label (they misprinted mine oops). After being told I would be emailed one (haha she was mistaken, not our policy). So finally the label comes and I return a coat I tried on once, ONCE, no tags removed, put right back in the plastic, packed along with a pair boots to be returned. No refund for the coat. Apparently it wasn't in a returnable condition. I can either pay to have it back or have it sent to charity. Now I don't mind charity. I have a favorite right up the street that gets all of my hardly worn items I get on clearance and can't return. When it's made CLEAR I won't be seeing my money again. So if you're reading this, go into shopping on Avenue knowing you may or may not get a refund. And a lot of their items are hand wash hang to dry. Good if you've got money and time to burn, but there are waaaay better sites.

I recently purchased two pairs of dress pants from a store in Texas and when I wore one pair within two hours the seams were falling apart and they were the appropriate size. I was upset and went back to the store and the very rude associate told me they would not accept the pair that was worn because they can't resell them. They wanted to resell defective clothing. In no sense is that appropriate. Then when I was trying to return the unworn pair, she was very short with me and told me they couldn't accept the pair because it was wrinkled and had a few cat hairs on it because, "people have cat allergies". I have heard some terrible reasons as to why things can't be returned, but that one blew my mind. I regret ever stepping into the store and wasting my money. The company was useless when I contacted them and wanted to charge me more. I will never shop with this horrible company ever again. Their clothes are overpriced, the quality is terrible and their customer service is laughable. Don't waste your money, there are plenty of other reputable plus size clothing stores that know how to treat customers correctly. I hope Avenue as a company gets shut down soon so others don't have the same problems.

I purchased 3 capris from Avenue and returned them in perfect condition less than 90 days but above their 60 day window. They would not refund me but to make things worse they gave me two options. Donate the items to charity or charge me $7.95 to return the items. I opted to have the items returned and they charged me the $7.95 however the items were never returned to me. When I called they said they would look into it. I never received a follow up call or my items. I was now out $75.00.

The Avenue used to be reputable and provide good service but stay away. They have no interest in addressing your concerns.

Today I called to see why I didn't get refunded on a bra I sent back. I was told because it had been worn and did not have a tag attached. I told the lady, who wasn't so nice, that I literally wore it for 2 hours and it totally fell apart. Wire out both side and stitching around it had completely separated. Didn't matter, tag has to be on, not just sent back with item, or no refund. I said I had to take the tag off to wear it! I had bought 3 other bras with this one and after 1 or 2 wearings they are also coming apart. Very, very poor quality. I was told someone contacted me to tell me they could not refund the bra. That never occurred. AND I HAVE TO PAY TO HAVE IT RETURNED TO ME! Do not recommend buying bras from this company. I wish I had read their reviews before buying. Horrible!

"I purchased two bras from Avenue that both had different size underwires sewn into the bra, rendering one side too large, digging into my skin. They were obviously from the same defective lot. They would not exchange them, or refund my $. So now I will be taking this to the better business bureau to try to find some resolution. I would never recommend shopping at a store that sells defective goods, and then won't refund your money. Terrible customer service."