BabiesRUsReviews 75

I purchased two items from this store in the past month. One was an exersaucer which once I opened the box was used and broken, next I traveled to Florida and went to purchase a bumbo seat. I took the only seat that was in a closed box, the rest in the aisle were opened. Once I got home I saw the bottom of the box was scotch taped shut, the seat had markings all over it and literally smelled like crap. This store truely disgusts me that they can tape up boxes and resell used returned items. When it comes to small babies, no parent should ever take a situation like this lightly. I will never shop at this store again. Buybuy baby has never disappointed and I wish there was one closer to where I'm staying currently.

Went into Milton Keynes branch today. Asked a young female where baby bouncers were answer, said somewhere in the baby section and then said go to the collect counter. Found the bouncers none on display so I asked another young female if there were on displays. One showed me another shelf one in a completely torn box but asked if I could see it out no it's in to many parts was the answer so I walked out I want to buy one that goes quite flat can't judge from a picture never go there again I saw one on website forgot what it was like if they would have had it I wouldn't have been able to see it wont go there again going to try mother are and kid discare

I've tried for 2 weeks now to purchase items from your online site for my new granddaughter, due to arrive in September. After seeing that I could receive an additional 15% off, I applied for the 'R Us' card, and I was approved immediately. I printed out the '15% off' form that has the application key code on it, but when I tried to print off the temporary shopping pass, the page went blank. I tried several more times to place my order. Finally, I just decided to wait until the card came in the mail. So, card received and activated, and when I tried to place my order online just an hour ago, it would not accept the Application Key Code for the 15% off and gives me an error. This is THE MOST un-friendly website I have ever dealt with and I am extremely unhappy with this service. I have already missed the baby shower (it was on 8/5). My only alternative is to go direct to the store to make my purchases, and all I have to say is they had better accept the 15% credit coupon, and I had better receive the online pricing. If not, I will go elsewhere and pay full price, as far as I'm concerned this is a SCAM.

It is unusual for a website to give me a better experience than the store but this one did! Babies R Us has more variety online than in-store, they have great national brands, and whoever their purchaser is, that person is amazing because I can't think of one of their products I wouldn't use.

The stores tend to cater to the higher-priced items, but on the website I was able to find that $20 baby gate (in store the cheapest one was $60 and I only needed it for a dog!).

I really appreciated the selection between higher and lower priced items. I didn't want to spend my entire life's savings on a highchair or potty, but I knew my diaper bag would be with me until my youngest was at least six (not because of diapers, but because I'd need a large bag to haul around extra clothes snacks, and shoes).

I found the most beautiful diaper bag here that I actually still have in my closet today. I cut off the sewn-in diaper changing pad and it makes a beautiful purse.

I purchased a gift and it was defective. I took it back to the store with the receipt in hand. They refused to exchange or refund my money unless I let the scan my ID which could by DMV id passport ID or military ID. I didn't mind them typing in the information but they would only do the return/refund if I let them scan it. I contacted the company on the following Monday and they had me file a complaint form which I did. They had the local toys r us manager contact me in stead of the babies r us so disrespectful and rude are babies r us. I will NEVER shop there again nor will I accept anything they have sold from anyone. I was a good customer to them and now I'm sorry I ever went into their store

This is the absolute WORST store to shop for babies or have a registry. The prices are about 25% higher than anywhere else, the selection sucks, the customer service is USELESS, the ONE order I've placed recently came screwed up... I had my daughter's registry there a couple of years ago. I literally gave away hundreds of my money to this horrible place by overpaying. I was a first time mom and I guess didn't know any better... Was excited with their "rewards" card, which is pretty much garbage. You do earn rewards with the card, but the money you earn expire very fast, so even though I've earned over $100 in "rewards", I didn't have a chance to use ANY of those. I had another baby last year and used Amazon for the registry. What a difference that was! I was even able to return a registry gift for the full price (not promotional price) back at no cost. Do yourself a favor and stay away.
Update 4/18/16
I was unfortunate enough to get their gift card recently. My order included a changing pad cover, which was $19.99. Instead of the cover, Babiesrus.com sent me a crib sheet. The invoice, however, listed the pad instead. I called their customer service to let them know of the mistake and to make sure they refund me $19.99, not $16.99 price for the sheet. Finally, when my order was received on their end and the refund confirmed, I got $16.99 back on the card, instead of $19.99 I originally paid! The babiesrus also wanted me to pay for the shipping that they messed up! I'm not going to call back about those $3, but that's one of the examples of what this dysfunctional company does.

I have attempted two separate orders for the same item (halo swaddle sacks). Both times the wrong item was delivered (never the same item). These are not available in the two stores near me. There is not an email/online option to get this corrected. You have to call customer service and the wait is excruciating. Customer service reps are at least pleasant, but my refund could only be given to me in a gift card (original purchase was split between credit card and gift card). I will be going to Walmart.com instead. It's unfortunate because the competition in this area of sales is so competitive and both Toys and Babies 'R Us seems to be steadily failing and surrendering to bigger box stores like Target and Walmart. Perhaps if they paid a bit more attention to details when shipping and offered more convenient methods to contact customer service, they would have more success.