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MinnieMe Reviews Summary
MinnieMe has a rating of 4.5 stars from 227 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MinnieMe most frequently mention fast delivery and customer service. MinnieMe ranks 2nd among Baby Clothes sites.
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I had very bad experience, I bought this dress for my daughter thinking it would be same as in picture but today I received this dress and it was so pathetic. The dress was so squeezed and not flared at all and the black ribbon which makes the dress stand out is actually outshine it because the ribbon size is very tiny and small like a wrap present ribbon and the bow looks like it doesn't exist. Overall it doesn't fulfill my expectations at all even it doesn't matches the description-pictures. It seems like a replica has been sent to me.
Amazing service, questions before purchased were answered, postage explained and dresses arrived. Look exactly as I expected, fit perfectly, thank you. I will not hesitate to purchase more dresses.
Very disappointed in my first (and last) order from Minnieme. I had to follow up my order because it was not received after several weeks. Minnieme addressed it to the complete wrong address.
Dear Michelle,
Thank you for your feedback. I apologise for the issues with your recent order.
Your order was shipped on time and delivered within 7 days, as stated on our website. However, there was an error in the address, which caused the delivery issue. If the address had been correct, the delivery would likely have been successful.
We understand this has been frustrating. Once we learned about the problem, we contacted you, and you chose a refund, which we processed quickly. If you still want the shoes, we can send you a replacement.
Please let us know how we can help further. Your satisfaction is important to us.
Thanks again for your understanding.
Joy
Great customer service, timely delivery and great product.
Thank you so much for your review, Chencho! We appreciate it :)
I am very impressed with the email communication from order to delivery. The product was as expected and in good condition
Thank you so much for your review, Carolyn! We appreciate it :)
Very fast delivery. Great quality. True size. Looks amazing. Can't wait for my grandson to fit into it.
Thank you so much for your review, Amanda! We appreciate it :)
I bought a lion rug, it took forever to arrive and once here the black print on the rug were smeared at different spots on the lion's face which doesn't look great. Really a bit disappointing seeing that I had to wait that long for a product that was at the end very average.
Hi Liezel,
Thank you for your feedback. I truly apologise for the disappointing experience; it’s not the standard we strive to uphold for our customers.
Please remember that our friendly customer service team is always available to help. We value your input, as our goal is to resolve any issues, not generate negative reviews. While we provide shipping time estimates for clarity and transparency, we take pride in our efficient delivery timelines.
I encourage you to reach out to our customer service team so we can resolve this matter and ensure your satisfaction. We are committed to continuous improvement.
Thank you for your understanding!
Best,
Thank you so much for your review, Kate! We are glad to have you as our customer :)
Prepared the clay as directed and left to dry as per instructions but unfortunately the clay cracked in Numerous places which was not at all the desired result based on images of the product when purchasing
Thank you for your review and I am extremely sorry for the unpleasant experience you had with the photo frame.
We have to be mindful of the clay and use self-judgment to determine when to stop softening it. As is the case with any DIY project using clay including pottery. The instructions are only meant to serve as a guide. Sometimes, several factors come into play when it comes to achieving the right consistency of the dough, such as moisture, room temperature, and humidity.
However, we do not want you to be unhappy with your purchase so we have already sent you a return label to send the product back to us for a full refund of your order.
Please contact our customer service team if you have any other concerns.
Thank you for your review, Daisy! We really appreciate it!
We appreciate your review, Casey and sincerely apologize for the unpleasant experience.
The dress you ordered is one of our best sellers and we have never received any negative feedback for it before. Our product team has reached out to our supplier to address issues with quality, if any so that this issue never occurs again.
Having said that, we hate to see any of our customers disappointed with their purchase so we have sent you a return label in an email to return the dress for a refund. Once we receive the returned package, we will promptly process a refund.
I hope this helps.
Please contact our customer service team if you have any other concerns.
The service was outstanding, and my order arrived super fast - even earlier than I expected! The quality of the products was amazing, and I loved being able to track my package in real-time. I'm beyond happy with my purchase and will definitely be coming back for more. If you're looking for top-notch service and efficiency, this store comes highly recommended!
Thank you so much for your review, Rita! We are glad to have you as a customer :)
I emailed customer service asking a question about my order the day after I ordered and I never heard back. Disappointing for an Australian owned company.
Thank you for your review, Melissa! I apologize for the unpleasant experience. For an unknown technical reason, your emails were being flagged as Spam by our email server because of which our Customer Service team never received your emails. This issue has now been fixed. We did try to reach out to you to explain the situation but never heard back from you.
I see that your package was delivered and I hope you liked the product you ordered.
If you have any questions or if you would like to share any feedback about the product, please feel free to reach out to us.
Terrible. Button hole missing on shirt, pants and vest. Very cheap material
Waste of money, effort and time.
Useless.
Thank you for your review, Ashwini! I understand how frustrating your experience might have been.
As I mentioned during our phone and email conversation, this is the first time we have received a complaint for this item. However, I understand these things might happen, that is why I sent you a free return label to return the item to us for a full refund.
As soon as we receive the returned package, we will promptly issue a refund for your purchase.
I hope this helps.
Ordered 26/3
16/4 not delivered yet and asking for a review?
Thank you for your review, Leeann! The review emails that go out are completely automated. We believe in getting reviews from our customers as it helps us understand their needs and improve our products and services.
The Lounger Nest Bed you ordered was shipped from our warehouse in China and it usually takes 10-20 business days for it to be delivered using standard shipping. We provide detailed information about the shipping origin and delivery times on all our product pages so that our customers can plan better.
I see that you received the product shortly after sending this review. I hope you liked the Lounger Nest Bed.
If you have any further questions or concerns, please contact our customer service team. We are always here to help.
My daughter fits size 10 usually when we got the dress it was so big we have to go get it altered and also it's super long so we have to get it taken up before our wedding. 😢
Thank you for your review, Halie. I am sorry to hear that the dress you ordered did not fit your daughter perfectly.
We understand that there can be slight differences in sizing across different brands, which is why we provided a detailed sizing chart on the product page for our customers to make an informed decision. Not only that, we also have a return policy in place to allow our customers to return the dress for a refund within 30 days of delivery.
If you have any further questions, please reach out to our customer service team and they will be glad to help.
I Have always had excellent service from you and recommend you to my friends with children
Thank you so much for your review, Harry! We appreciate it :)
I ordered a dress that never arrived. Company keeps telling me to check again. How many times can I check for something that isn't there? They are avoiding giving a refund.
Thank you for your review, Chloe! We take feedback from all our customers very seriously.
As per the email discussion with our Customer Service team, we provided you with photographic proof of delivery to show that the package was delivered on your house's porch on 26th Feb.
If by any chance there was any error on our side in getting your package delivered, we would have surely sent out a replacement immediately. However, that was not the case here.
I hope this helps clarifies the situation.
If you still have any concerns, please feel free to get in touch with our customer service team and they will be more than happy to help.
Communication was given not long after my purchase that my chosen item was out of stock in the Australian warehouse - which is completely fine and I appreciate.
After notifying the representative that I'm happy for the delivery to come from the Chinese warehouse there was a weeks delay in responding and therefore notifying the dispatch team.
I am yet to receive a dispatch notice and it has been almost three weeks since my initial order.
Thank you for taking the time to review us! We really appreciate it. Unfortunately, the product you had ordered was out of stock at our AU warehouse and we promptly reached out to you about this situation and clearly set expectations of the extended delivery timeline of an additional 3 weeks. The package was delivered on 19th March which is within the extended time frame that we had informed you about.
If you still have any questions, please contact our customer service team and they will be happy to address all your concerns.
I didn't actually receive what I ordered. And unfortunetly the functionality wasn't great, however when I brought this up I received a partial refund and the customer service was lovely.
Thank you so much for taking the time to review us! Your feedback goes a long way in helping us improve our products and services.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks, Neni, for your review. It means the world to us.
We are looking forward to seeing you shopping with us again.
Joy,