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Bamboo Insurance Reviews Summary
Bamboo Insurance has generally cultivated a positive reputation for its knowledgeable and supportive agents who provide clear communication and personalized service, particularly during stressful situations like claims processing. Customers frequently express appreciation for the professionalism and responsiveness of their representatives, which enhances overall satisfaction. However, some reviews highlight significant concerns regarding service delays and difficulties in communication, particularly when urgent assistance is needed. These inconsistencies suggest a need for improved internal communication and responsiveness to ensure that all clients receive timely support. Overall, while customer experiences vary, the company shows promise in its service approach.
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Sofar i am happy.The rate is to my liking. ALL the guys that I talked to were plesant.Lets see how it turns out.
I like the process was easy! Kyle Dake was the one helping me without with all Quotes insurance! I like because he *******@text me and he said we can do either by text o call, o email! Text was very nice field very comfortable and I talked to him and explain it everything
Hi, Richard! We take your experience with us very seriously, and we're so happy to hear that Kyle provided the kind of experience we aim for. Thanks for choosing to share!
Best,
Bamboo Insurance
As you know it's difficult to get good customer service this day and age. I have to say they were on top of it. I worked with Brandi and she was fantastic!
Hi, Nicole! Sounds like an incredible experience with Brandi - and we're thrilled you chose to have it with us! We're super grateful you took the time to share about this.
Cheers,
Bamboo Insurance
Rahman was very kind, knowledgeable and helpful. He responded quickly and helped us secure homeowners insurance after being cancelled by our long time insurer (in CA but with a wildfire risk of zero).
Hi, Cheryl! We're so happy to hear about your great experience with Rahman. It's the exact kind you deserve, especially when having to look for insurance! Thanks so much for sharing about this.
Cheers,
Bamboo Insurance
I started the quote process on January 4,2024. I have had to continuously follow up with my assigned insurance representative to make sure that everything is moving along to make sure my policy goes into affect by February 5,2024. This should not be my responsibility. It is January 30, and the process to add my Trust on the policy and finalize the California Fair Plan for fire insurance still have not been completed due to the lack of responsibility on the part of the Agency Sales Producer. He's very nice, but I need more than that.
Hi, Kaz! This is awesome to hear about! We second that Crystal's great, and we're happy to hear she gave you an experience worth sharing.
Cheers,
Bamboo Insurance
I cannot believe how easy, seamless and professional our experience was. Our broker backed out of helping us (California and fires) and when I sent what was done for us through Bamboo, our broker wrote back "they did better than I could have for you."! Enough said.
Hi, Candice! This is an incredible review! We're elated that you got the experience (and coverage) you deserve. Thank you for choosing to work with us!
Cheers,
Bamboo Insurance
Easy to talk to. Explained everything to me so that i could understand. Because of this, i singned up with Bamboo and look forward to working with them.
Hi, Martha! Wow, this is amazing! You taking the time to share this positive experience with Bamboo Insurance means the world to us. Thank you!
Cheers,
Bamboo Insurance
Noah,L. Was willing to listen and gather information to better assist me. Many insurnace companies would not even listen due to me living in California. I really appreciate the customer service across the board.
Hi, Valerie! You taking the time to share your amazing experience with Noah means a lot to us. We're so glad to hear you have the coverage you deserve. Thanks for sharing!
Best,
Bamboo Insurance
I got in touch with Bamboo after Farmers increased my rate arbitrarily by 75%. Noah was great and I ended up with *more* coverage for 60% less. I strongly recommend getting in touch with Bamboo if you feel like you're paying too much for home owners insurance and not getting enough coverage.
Hi, Joe! We're celebrating your incredible experience with Noah alongside you. We're so happy to hear you ended up with solid coverage, without needing to break the bank! Thank you for taking time to share about this.
Cheers,
Bamboo Insurance
It was informative and amazing easy. The agent explained everything as we proceeded.
Hi, Eddis! We're so thrilled to hear about your positive experience with us. It's the exact kind you deserve when purchasing something as major as insurance! Thanks so much for sharing.
Cheers,
Bamboo Insurance
Uneventful with good, direct information by the Representative
Hi, Geraldine! We take your experience with us very seriously, and we're so happy to hear that you got what you needed. Thanks for choosing to share!
Best,
Bamboo Insurance
I called Bamboo Insurance for a quote on a rental property. The policy I had was not renewed as the insurer has withdrawn from the market in California. The agent I spoke with (Richard) was more than helpful. He handled everything quickly and efficiently while maintaining a very friendly attitude throughout. I will happily return for quotes on other properties in the future.
Hi, John! This is awesome to hear about - what a great way to kick off the New Year! We second that Richard's great, and we're happy to hear he gave you an experience worth sharing.
Cheers,
Bamboo Insurance
Excellent customer service and support. Thank you for selecting the best home insurance!
Hi, Nitinkumar! We love hearing this! You deserve an amazing experience, and we're glad we were able to deliver. Thanks for sharing!
Best,
Bamboo Insurance
Once I was was connected to the right source things relatively smoothly.
Hi, Joanne! Wow, that's so great to hear! You taking the time to share this positive experience with Bamboo Insurance means the world to us. Thank you!
Cheers,
Bamboo Insurance
I am very pleased with Bamboo; I have what I was looking to protect my home.
Thanks to Rahma Pinckney for your great service.
Hi, Veronica! This is exactly what we love to hear! We're grateful you chose us, and that your experience with Rahman was exactly what you deserve. Thanks for sharing this!
Best,
Bamboo Insurance
Gave me peace of mind and satisfaction, the customer service was very helpful and professional
Hi, Sandra! You taking the time to share your amazing experience means a lot to us. We're so glad to hear you have peace of mind from it. Thanks for sharing!
Best,
Bamboo Insurance
I'm in Southern California, and I'm moving house. It's November 2023, and several large insurers have stopped writing new policies in the state, I think mainly because of wildfire risk. I've had our current home insured with Farmers for about 30 years, without a single claim. So I asked them for a quote. They were very reluctant, and slow. After ~2 weeks of back and forth, they eventually provided one based in the California FAIR plan (which isn't great). In the meantime, I had kept looking, and a couple of companies refused coverage because of "fire risk". Note that our soon-to-be new home is NOT in a high risk fire area (according to the official map), so who knows what their decisions are based on.
But then Bamboo came through, with good coverage at a reasonable price. The agent, Jay, was very responsive to questions. Obviously, I can't comment on what happens if I have a claim (I hope not to find out:-)) but certainly the experience has been excellent so far.
Hi, James! Wow, this is an incredible review for Jay. We're elated that you got the experience (and coverage) you deserve, and that Jay went the extra mile to make sure of that! Thank you for choosing to work with us!
Cheers,
Bamboo Insurance
Great service issuing my new homeowner policy. Quick, friendly, and easy.
Hi, Lisa! You taking the time to share your amazing experience with us means a lot. We're so glad to hear that it was so seamless. Thanks for sharing!
Best,
Bamboo Insurance
When my former insurance company basically made it impossible to continue my policy with them I was referred to Crystal Ruiz at /bamboo Insurance Company. Over and over again Crystal patiently walked me through the process of obtaining new insurance for my physical property at 766 Crown Drive, Lake Arrowhead *******.
She repeated (hen repeated again) the process necessary to transfer my insurance over tot the Bamboo Company. I couldn't have done it without her!
Hi, Elizabeth! We take your experience with us very seriously, and we're so happy to hear that Crystal provided you exactly the kind of experience we aim for. Thanks for choosing to share!
Best,
Bamboo Insurance
From the business
We're a growth-oriented insurance organization on a mission to deliver an easy and innovative insurance experience with an unwavering focus on customer advocacy. We're using data and technology to simplify the insurance process, while enhancing transparency for our partners and policyholders.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Werner! This is just what we love to hear! We're grateful you chose us, and that your experience was exactly what you deserve. Thanks for sharing this!
Best,
Bamboo Insurance