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Bamboo Insurance Reviews Summary
Bamboo Insurance has generally cultivated a positive reputation for its knowledgeable and supportive agents who provide clear communication and personalized service, particularly during stressful situations like claims processing. Customers frequently express appreciation for the professionalism and responsiveness of their representatives, which enhances overall satisfaction. However, some reviews highlight significant concerns regarding service delays and difficulties in communication, particularly when urgent assistance is needed. These inconsistencies suggest a need for improved internal communication and responsiveness to ensure that all clients receive timely support. Overall, while customer experiences vary, the company shows promise in its service approach.
This summary is generated by AI, based on text from customer reviews
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Your representative cannot even find my policy with Homesite, even though the declaration page clearly states Bamboo Ide.
Thank you for being there for my family and myself in the timely fashion during this time. Thank you for being professional and on point.
Hey, Javier! Your experience is what it's all about! We're jumping for joy over this one. Thanks a million for sharing. Cheers, Bamboo Insurance
I don't know what people are revewing this website for. But normally insurance company allow policy holder to have an account log in, to access the policy document, claim status, make payment, and contact the company, etc. But not for Bamboo. They basically have a payment option only,no online service at all.
Hi Je,
We're bummed to hear that this has been your experience but we're happy to help get you the resources you're looking for. We're still working on getting all of these resources in one smooth platform however here's some information you might find helpful.
This link tells you all about our online document portal and how to access it: https://bambooinsurance.com/signing-up-for-the-bamboo-insurance-online-document-portal/
This link will help start a claim or check the status of a claim: https://bambooinsurance.com/make-a-claim/
And if you need to contact us, you can always reach out to us here: https://bambooinsurance.com/contact/
We appreciate your feedback and will keep it in mind as we continuously work to improve our policyholder experience.
All the best,
Bamboo Insurance
We were so lucky to have bamboo services to help us during our flooding incident.bamboo was caring and supportive of our claim and very helpful.
Hello, Carmen! Your review put a big smile on our faces! We're thrilled to hear about your great experience and can't wait to keep up the good work. Thanks for sharing! Cheers, Bamboo Insurance
The Insurance Agent that worked with me was professional and thoughtful. He provided ongoing communications and was sensitive to my situation and frustration. Dustin Winner is an asset to the Bamboo Insurance Company.
Hi, Rosss! This is awesome to hear about! We second that Dustin's great, and we're happy to hear they gave you an experience worth sharing.
Cheers,
Bamboo Insurance
Cooper have gave a quote to start with, followed up with a call and detailed me everything aspect. Further assisted me in decision making! Definitely recommend him
Hi, Sundeep!
We're so glad to hear your experience with Cooper was reflective of our mission, to bring ease to the insurance experience. Thank you so much for taking the time to leave this review! We look forward to continuing this type of experience for you!
All the best,
Bamboo Insurance
I was not here when they came, but it sounds like they told my son exactly what was going on
Hi, Diane!
We’re so glad to see from your rating that you enjoyed your experience with us!
Cheers,
Bamboo Insurance
It is a bit premature to evaluate accurately as our repair work is yet to start. But Bamboo has been responsive to all of my questions so far - to my relief & even gratitude, especially the claims agent. She was reassuring & wonderful.
Hi, Clarisse!
We really appreciate the excellent rating. 🙌 We look forwards to providing you with great (and relieving) service throughout your claim.
Best,
Bamboo Insurance
Had good service from Bamboo rep, but the pricing is very high.
Hi Ramom,
Thanks for taking the time to leave us a great review. We appreciate your feedback greatly.
Cheers,
Bamboo
I was so worried when Mr.Cooper disallowed my insurance. Richard at Bamboo was fabulous in making it so easy to change allowing me to sleep in peace!
Hi Mary,
You taking the time to share your amazing experience with Richard means a lot to us. We're so glad to hear you have peace of mind from it - and we hope to continue to exceed your expectations. Thanks for sharing!
Best,
Bamboo Insurance
Hi John,
Thank you so much for the fantastic rating! We truly appreciate you taking the time to share your feedback.
Best regards,
Bamboo Insurance
I highly recommend Bamboo Insurance. My homeowners insurance here in California had decided to pull out. Bamboo insurance was highly recommended in my local town. I am so glad I listened to the review. From start to finish it was a great experience. Non stressful,punctual and very informative! Chris idea Diaz did a wonderful job sending me texts and emails appraising me of everything. I have highly recommended this company to all my family and friends. Job well done!
Hi, Libby!
Your review made our day! We'll make sure to pass your positive feedback along to Criseida. Thanks so much for sharing!
Best,
Bamboo Insurance
La aseguranza bambú no sirve no la agarren no te alludar ni les importa por lo que el cliente esté pasando Llo tengo Lla 3 meses esperando que me alluden ni el teléfono contestan mi casa se lleno de agua y tiene asbesto ni así me alludan no la recomiendo no sirve
Hi Salma,
Thanks for sharing your feedback. We have escalated the claim to the Claims Management Team and our Claims Manager has called and left a message to discuss your concerns. We appreciate your participation in moving the claim forward. If you have any future questions, please don’t hesitate to reach out to claims@bambooinsurance.com, or your Claims Advocate.
Thank you Bamboo insurance services for your courteous & efficient quote and activation of new insurance policy within my budget.
Hi, Jesse! We're so glad to hear your experience was reflective of our mission, to bring ease to the insurance experience. Thank you so much for taking the time to leave this review! We look forward to continuing this type of experience for you!
All the best,
Bamboo Insurance
In California my insurance doubled in premium price, I heard about Bamboo and Edgardo Farias was my agent. Concise, clear, helpful, knowledgeable about all aspects of auto and property insurance, he made the process easy and I felt confident in my decisions and choice. I have referred him to many of my friends.
Hi, Marla! Thanks for leaving such amazing feedback about the service Edgardo provided you! We're delighted to hear that it was an experience worth sharing. Thank you for the referrals, as well!
All the best,
Bamboo Insurance
Tina Mendoza was very thorough. Pleasant attitude and very helpful.
Hi, Jacquie!
Your feedback is music to our ears! We're grateful you chose us, and delighted your experience lived up to both of our expectations. Thank you for sharing!
Best regards,
Bamboo Insurance
Hello Sam,
Thank you for your kind words. We are delighted to hear you had such a smooth claims process and we appreciate you taking the time to share.
Cheers,
Bamboo Insurance
Excellent to work with quick and easy. Found what I needed and was able to put things in place quickly and save money
Hi, Gary!
Sounds like an incredible experience - and we're thrilled you chose to have it with us! We're super grateful you took the time to share about this.
Cheers, Bamboo Insurance
I was randomly placed in the hands of Trace Baca and I'm very glad for it. After a first refusal she found an alternative for me already approved. Thank you Trace!
Hi Nick! Wow, this is an incredible review for Trace. We're elated that you got the experience you deserve, and that Trace went the extra mile to make sure of that! Thank you for choosing to work with us!
Cheers,
Bamboo Insurance
It was a pleasure to work with my agent Noah Larson. He was very helpful in finding a policy that fit my needs. He explained my options clearly, answered all questions & seemed genuinely concerned that I get appropriate coverage. I will recommend to anyone who is in the market for insurance.
Hi, Nancy Jo! This is awesome to hear about! We second that Noah's great, and we're happy to hear they gave you an experience worth sharing.
Cheers,
Bamboo Insurance
From the business
We're a growth-oriented insurance organization on a mission to deliver an easy and innovative insurance experience with an unwavering focus on customer advocacy. We're using data and technology to simplify the insurance process, while enhancing transparency for our partners and policyholders.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Bryant,
Thank you for bringing this to our attention! We are deeply concerned to hear this and want to ensure that you get the level of service we prioritize. Would you mind emailing us your policy number at hello@bambooinsurance.com so we can assist further?
All the best,
Bamboo Insurance