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BannerBuzz Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
This summary is generated by AI, based on text from customer reviews
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Great service and price, we ordered some roll up banners for one of our events in the US (I'm based in the UK) and was nice and easy to do. The order turned up at the venue on time and prints looked great. Will use BannerBuzz again for future US based events.
Items arrived on time. However the shipping box and product were damaged. I reached out to the company several times, both email and chat, to resolve the issue and have yet to receive a response or resolution.
Hi Lisa, Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused by the damaged shipment and the delay in our response.
As per the latest update, a replacement carry bag has already been shipped, and the tracking details have been sent to your registered email address. Please check your inbox (and spam/junk folder, if needed) for the shipping confirmation.
We truly appreciate your patience and understanding, and we’re committed to ensuring that you receive your items in proper condition. If you have any further questions or need additional assistance, please don’t hesitate to contact us.
I did a pretty exhaustive search and Banner Buzz had the best price so I was relieved when my banner arrived early and better quality than expected. Will definitely use again.
Hey Chris! We are delighted to hear that you are pleased with our products & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
BannerBuzz was helpful and courteous, we had some glitches but they helped us sort everything out and we were thrilled in the end!
Hey Laura! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Not only was the banner blurry, but my expedited shipping took 5 days as it left from GA headed to NC, then SC, then a detour back to the original delivery area less then 1 hour mins from the sending warehouse… trash. My fault for using a last minute service for a last minute need.
Hi Colton, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I ordered not expecting anything good to come back (I've never heard of this company or have seen anything from them) but when they arrived, they look fantastic!
Hey Jennifer! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
It was good until the shipping. We were going to order a canopy set up but I'm afraid of where it will end up so we'll pass on that
Hello Leonard, we are sorry for the inconvenience caused. Your product was shipped on time from our end; unfortunately, it has been delayed in transit. Regrettably, we do not have direct control over the third-party carrier. However, we truly value your feedback and will take it into consideration to improve the customer experience.
Totally wrong, too small, it would not fit the stand smaller than a normal page, and the costumer service zero response, after hiring someone to assist with the design, and explaining i was in need of the banners for an event! They did not care. ***I DO NOT RECOMMEND THIS COMPANY FOR YOUR BANNER NEEDS AT ALL! Truly dissapointed! Zero stars***
Hi Donella, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I ended up cancelling the order because my artwork was always low quality even through it matched the specs they give. It looked great to me and we sized it correctly so they didn't have to blow it up to work. Every response is clearly AI generated with no human ever intervening to answer actual questions
Hello Anna, we are sorry for the inconvenience caused. Upon review, the artwork provided was either low in resolution or slightly fuzzy. Our team offered to recreate the design and also attempted to use a similar high-resolution image from the internet; unfortunately, we were unable to obtain approval for these options. As per your request, we have canceled the order and initiated a full refund. Once approved, the refund will be processed within 2 business days, and depending on your bank, it may take up to 7 business days for the amount to reflect in your account. If you have any further questions or concerns, please feel free to contact us.
I never received an email to approve the layout, making the arrival of the banner too late to use. I asked for a refund, and I better darn well get it.
Thank you for the feedback. We’re very sorry for the inconvenience. Your concern has been addressed via email and the order is canceled as requested; and the refund has been processed. It should reflect in your account within 5–7 business days. We value your feedback and are committed to improving our service.
We have used Banner Buzz two times now and they have been amazing. Very affordable, and when one f our orders had a quick turn around and they still delivered right on time! :D
Hey Jessica! We are delighted to hear that you are pleased with our products & services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
This company is very dishonest and disappointing I purchased two custom decals magnets for my trailer gave them direct measurements and they send me all the wrong measurements and now refuse to hold up to there mistakes, please I regret dealing with this company on all levels please repeat please look elsewhere you will be very hurt and frustrated, they will take your money a big scam of a company and make it difficult for you to communicate with them, they customer service is the worse services ever, don't make the mistake I did as a new customer and trusted them, and you will not receive your item on time so please don't be hurt it's not wroth the hassle dealing with this company
Hi Tony, we sincerely apologize for the inconvenience caused. We request you to email us at reviews@groupbayport.com with your order number in the subject line. Rest assured, we will look into it promptly,
Communication is poor and the quality of the product is lacking. First order was great second order not so great paid for priority shipping and did not get priority shipping. Disappointing experience. The product has creases and had to throw it out
Hi Bruce, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I've order several items from Banner Buzz over the past few years and never had an issue - Now I'm missing items from an order and it's been impossible to "fix" the order and had to rent equipment that was missing. Very poor
Hi Paul, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Top notch quality service and response. From QC people checking in on design variations making sure we're getting what we want to faster than expected ship. Would recommend.
Hey Joey! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Their design tool is easy to use when making your own feather flag. The staff were Super helpful pointing out small errors that I didn't notice. I sent them new logo png files and they updated what I originally submitted. I also requested that they adjust my logos to be symmetrical since I selected to have a front and back feather flag.
Hey Faith! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The design tools on the website are easy to use and understand. The customer service acts quickly and communicates clearly. Nothing went to print without my express approval and having all my questions answered.
Hey Chris! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to work with and quick service. Great design tools and helpful customer service.
Your order process and submitting art process isn't very good. Too confusing. The large banner was approved, but shows up again a day later on another banner that was ordered. It was already approved, it should not have to be approved again.
Hi Steve, Thank you for sharing your feedback with us. We’re sorry to hear about the difficulties you experienced with the ordering and artwork submission process. Your comments are very valuable, and we will review them closely with our team to improve the workflow and make it clearer for our customers.
We truly appreciate your patience and understanding, and we’ll work to ensure your future experience is smoother.
Thoroughly please with not only the quality but also the very fast turn around. Everyone was happy with the results and definitely brought a few laughs.
Hey Jeffrey! We are delighted to hear that you are pleased with our products & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
PAid $100 extra to have flags arrive two days before event and dint receive them until 3 days after event baring them useless. When asked for a refund and was denied even though product was promised by a date.
Hi Andrew, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Gary! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!