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From the business
Bark is an online marketplace that connects customers with local and online professionals.
We take the hassle out of finding the right professional for any job. Whether you’re looking for a cleaner in Nottingham, a web design in Boston or a personal trainer in Auckland - with over 2000 professional services in 8 countries, you’re bound to find the perfect professional for your project on Bark. Simply tell us what you need and will send you a list of professionals - for free!
Need new customers? We’ve helped thousands of businesses of all sizes keep find new clients. We’re passionate about helping businesses of all sizes find customers for life.
Life’s better with Bark.
Bark Reviews Summary
Bark has a rating of 2.6 stars from 1,654 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bark most frequently mention customer service, phone number and potential clients. Bark ranks 1st among Service Marketplace sites.
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I have had a very good experience with the standard or ordinary membership of Bark. I can highly recommend it's services to anyone.
However I had a very BAD experience with the Elite Pro category. All the free credits that I got the prospective customers will either have hired someone or they don't respond at all.
Some prospective customers will tell you they have hired someone yet I will be the only one who has purchased the lead. Prospective customers don't respond to the messages that I will have sent them or they don't answer their phones.
A lot of the leads do not have much information attached. A lot of the time the phone numbers either don't work at all or you cannot whats app The leads are now quite expensive aswell..
Hi Team,
Thank you for your feedback. We understand that having detailed information is important, and we always encourage customers to provide as much detail as possible when submitting requests.
If you come across leads with invalid details, please remember that these are covered under our Credit Return Policy.
We also appreciate your thoughts on pricing, and we regularly review our pricing structure to ensure it remains competitive while maintaining the quality of our service. If you need any assistance, feel free to reach out to team@bark.com.
Kind regards,
The Bark Team
I came to bark in search of a hypnotherapist which I found and had a fairly good experience with. However, on my second encounter for a different service, there was what claimed to be a small business offering reiki and other services. Unfortunately this person turned out to be a scammer. It's sad that this person was allowed to slip through the cracks on a refutable business platform, and I did report them. I will no longer be using bark because of this, but it may be helpful for some.
Hi Donna,
We're deeply sorry to hear about your experience. Providing a positive and reliable service is paramount to us at Bark.com, and it's disheartening to learn when this isn't the case.
We truly value your feedback and take it very seriously. Rest assured, we're actively investigating the matter to ensure that instances like these are not repeated in the future. Our goal is to maintain a high standard of professionalism and quality across all interactions facilitated through our platform.
If you're willing, we would greatly appreciate the opportunity to discuss your experience further and gather additional details to help us to support and improve. Your insights are invaluable in helping us uphold our commitment to excellence. If you haven't flagged this with us yet, please email us at team@bark.com so our team can review further.
We thank you for bringing this matter to our attention. Once again don't hesitate to reach out to our customer support team directly!
Kind regards,
The Bark Team
Bark is very good at channeling end customers to their site and using the minimum number of steps to generate a lead but this lack of thorough lead qualification, lack transparency provided to the customer on how the contractor side of the process works and lack of customers 'skin in the game' means that much contractor time and money is wasted.
Contractors can get their credits returned if they can get the customer to say they no longer need a contractor but from our experience about 75% of leads don't respond to phone calls, txt's and emails in the first place so this doesn't happen.
When we've explained to a customer that contractors have to pay for their lead they are usually quite surprised and had no idea how the process works.
To avoid time wasters it would be good if the customer paid a small fee for the service. Another approach might be to create a customer profile and a facility where the contractor could leave feedback on how they found the customer. As a minimum there could be a feedback setting where a contractor could say whether a customer returned their initial communication.
Hi Team,
We're sorry to hear that your experience on Bark.com didn't meet expectations. First and foremost, we want you to know that we are committed to delivering high-quality leads to our professionals. We invest a lot of time and resources into attracting genuine customers to our website, and we have a dedicated team that works around the clock to ensure a robust lead-generation process.
We use an automated system to screen all leads, and we have a credit return policy in place to cover any non-functional contact details. We believe in fairness, and we want to make sure that everyone is happy with the service we provide.
We know that dealing with unresponsive customers can be frustrating, but we believe that responding quickly to requests can help you connect with them before they make a decision. Sometimes, customers may be talking to other professionals, which can lead to delayed responses.
We really want to help you get the most out of our platform and improve your conversion rates. If you are open to it, please don't hesitate to reach out to us at team@bark.com. We're here to help and we appreciate the opportunity to work with you to enhance your experience.
Warm regards,
The Bark Team
I've been using Bark for a while now. This app has great leads unfortunately individuals looking to hire someone, they are looking for deals and projects way under industry standard fees. I am still buying leads because eventually I will get hired. I am giving this app the benefit of doubt if actually any professional does get hired using Bark.
Hi Emilio,
Thank you for sharing your feedback. We're glad to hear you've been finding great leads on Bark! However, we're sorry to hear about the challenges you've faced with clients' expectations around pricing.
We understand that it can be frustrating when potential clients are seeking deals below the industry standard. We work hard to ensure that our platform connects professionals with serious clients, but we also recognize that expectations may vary.
We encourage you to continue engaging with leads and responding promptly, as a quick response can often make a difference in securing jobs. If you feel that a lead isn't a good fit or the budget doesn't align with your pricing, we also recommend communicating your rates clearly with the potential clients to set expectations upfront.
Thank you for your continued use of Bark, and we truly hope that your future leads result in successful hires. If you need any further assistance or would like to share more feedback, feel free to reach out to us at team@bark.com.
Warm regards,
The Bark Team
A lot of time wasters and to pay for leads is really expensive
Hi Team,
Thank you for your feedback and for taking the time to share your experience. We're sorry to hear that you've come across time-wasters and found the cost of leads to be expensive.
We understand that this can be frustrating. We work hard to attract genuine customers to the platform, and we encourage you to respond as quickly as possible to increase the likelihood of connecting with serious leads. Our team is always here to support you, and if you encounter any issues with a lead, please don’t hesitate to report them for a credit refund under our Credit Return Policy.
We truly appreciate your continued use of Bark, and we’re here to help you get the most out of our service. If you need any assistance, feel free to reach out to us at team@bark.com.
Warm regards,
The Bark Team
The Bark service is an amazing channel by which I can find my clients at will. My new clients can find and contact me too. I am loving it. Nobody beats Bark.
Hi there,
Thank you so much for your kind words! We're thrilled to hear that you're enjoying the Bark platform and finding it helpful in connecting with clients. It’s great to know that our service is making a positive impact on your business.
We truly value your feedback and look forward to continuing to support you as you grow your client base. If you ever need anything, don’t hesitate to reach out to us at team@bark.com.
Warm regards,
The Bark Team
I paid for my coins and some how the two emails were intertwined so the representant said she fixed it. I have not gotten any leads. It was a waist of money!
Hi Denise,
Thank you for sharing your feedback, and we're truly sorry to hear that your experience didn’t meet your expectations.
All of our leads are live, so as soon as a customer places a request with us that matches your criteria and location, we will send you through their lead information. The leads do fluctuate in certain areas and at certain times of the year.
If you need any help or have any concerns, please don't hesitate to reach out to us at team@bark.com, and we’ll be happy to assist you.
We’re here to help and hope to resolve this matter for you as quickly as possible.
Warm regards,
The Bark Team
Most of the leads are not looking for care professionals. They are extremely expensive, and you have to pay before you can contact the client, but you do not get the job. It looks like they are fraudsters.
Hi Team,
Thank you for sharing your feedback, and we’re sorry to hear that you had an unproductive experience with our platform.
We take your concerns very seriously. We strive to ensure that all leads are from genuine customers. We also have an automated screening process to filter out invalid or fraudulent requests. Our goal is to provide high-quality leads, but we understand how frustrating it can be when things don’t work out.
If you come across leads that you believe are invalid, we encourage you to report them to us so we can investigate further and issue a credit refund where applicable, as per our Credit Return Policy.
We know the lead prices can seem high, but they are set to match the value of the service and customer requests. We recommend responding quickly to leads to increase your chances of securing a job, as some customers may be talking to other professionals at the same time.
If you need any assistance or have any further concerns, please feel free to reach out to us at team@bark.com.
Warm regards,
The Bark Team
Picked because of 5 star reviews did not reflect guy I picked for job
Hi there,
We're deeply sorry to hear about your experience. Providing a positive and reliable service is paramount to us at Bark.com, and it's disheartening to learn when this isn't the case.
We truly value your feedback and take it very seriously. Rest assured, we're actively investigating the matter to ensure that instances like these are not repeated in the future. Our goal is to maintain a high standard of professionalism and quality across all interactions facilitated through our platform.
If you're willing, we would greatly appreciate the opportunity to discuss your experience further and gather additional details to help us to support and improve. Your insights are invaluable in helping us uphold our commitment to excellence. If you haven't flagged this with us yet, please email us at team@bark.com so our team can review further.
We thank you for bringing this matter to our attention. Once again don't hesitate to reach out to our customer support team directly!
Kind regards,
The Bark Team
This is a good concept but the pricing is ridiculous. I've spent $400 and not one job. I'm a new company and this is not feasible at all.
Hello Heavenly,
We’re sorry to hear about your experience on Bark and that your expectations haven’t been met. Our goal is to connect professionals with potential clients in a cost-effective way. Unlike traditional advertising platforms like Google, where professionals pay for visibility without guaranteed engagement, Bark provides direct access to potential clients' contact details at a fraction of the cost.
While we cannot guarantee work, our platform is designed to help professionals grow their business. On average, we see a conversion rate of 1 in 5, and because Bark operates on a non-commission basis, once a lead is purchased, it’s up to the professional to engage and secure the opportunity.
We’d love for you to reach out to us at review@bark.com so we can assist you further, provide expert tips, and tailor your experience on the platform. We look forward to hearing from you soon!
The Bark Team
I eould like to express my experience with Bark as a win win situation due to the easily excess to clients that would normally be unreachable. Even though I did not as yet serve any clients due to personal reasons,I would definitely recommend Bark to any professional that is struggling. It is because of Bark that a doorway is created for both client and professionals. Thank you Bark team for your commitment and integrity. I wish you all well for your great helping hand. Kind regards
Hi Joseph,
Thank you for your review! We're pleased to hear that you've found value in our platform and that Bark has helped create opportunities to connect with clients. We appreciate your recommendation and your kind words about our commitment to supporting professionals.
If there's anything we can do to enhance your experience, please feel free to reach out. We're here to help and would love to assist you further!
The Bark Team
Requested solar panel installers. Within 20 minutes 1 company contacted me with a quote.
Company 2 MUKTECH contacted me via whatsapped and sent me a quote.Eric the owner then requested a site visit which happened soon after our conversation.
Needless to say, MUKTECH installed my system and I am 90% off grid.
He was also the cheapest quote with more to offer.
THANK YOU BARK.
Hello Adele,
Thank you for your review! We're so glad to hear that you had such a quick and successful experience finding a solar panel installer through Bark. It's great to know that you received competitive quotes and found the right professional to meet your needs.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
The Bark Team
There is not enough information left by people in the lead detail to know if it's worth purchasing. Leads are expensive-why the different "cost" to each lead? Have had zero actual clients after purchasing 2 packages. Disappointing.
Hi Team,
Thank you for sharing your feedback with us. We’re sorry to hear that your experience on Bark hasn't met your expectations so far, and we truly value your input.
We understand your concern regarding the varying prices for leads. The cost of leads can vary based on a number of factors, such as the type of service requested, the location, and the level of competition in your area. Our goal is to ensure that we provide you with leads that are relevant to your services, and we strive to offer a fair pricing structure based on the specifics of each request.
If you feel like a lead doesn't include enough information, we offer an option in your lead settings to suggest a question to ask potential customers. This allows us to refine the process and gather more helpful details for you. If you don’t see this option, please reach out to us at team@bark.com, and we’ll be happy to help process a category or question request for you.
We also understand your disappointment with not having secured any clients yet. While Bark cannot guarantee business, our platform is designed to connect professionals like you with potential clients. On average, professionals see a conversion rate of about 1 in 5 leads. It's important to note that Bark operates on a non-commission basis, so once you've purchased a lead's contact details, it’s up to you to follow up and secure the business opportunity.
We’d love to assist you further and help you make the most of your experience with us. Please don’t hesitate to get in touch with any additional questions or concerns. We're here to help!
The Bark Team
Perhaps Bark is too broad and not a match for our niche market setup.
Hi Team,
Thank you for sharing your feedback with us. We’re sorry to hear that your experience with Bark has not met your expectations so far, and we truly appreciate your input.
We understand that, as a niche market professional, you may have specific needs that are harder to meet through a broader platform like Bark. While we aim to connect professionals with potential clients across a variety of industries, we know that certain niche services can be more challenging to match.
We’d be happy to assist you in refining your lead preferences and settings to better align with your target audience. Please reach out to us at review@bark.com, and we can work together to ensure that you are getting the best possible leads for your business.
We’re here to support you and help tailor your experience with us to ensure the best possible outcome. Please don’t hesitate to reach out if you need assistance or have any further concerns.
The Bark Team
I found it quite difficult at first to interpret the difference between someone who is interested in using your services, someone who has looked at your profile, and just organic leads.
I do think the process could be improved because there are a lot of time wasters. It has taken much of my time and money to get to the 'real' leads.
That said, I have found the customer service to be excellent, and have, on a few occasions received credit returns when I have raised concerns.
I have invested approximately £900 so far and from that have 5 regular customers.
If there was a better way of weeding out the time wasters, this platform could go form good to excellent.
Hi Lisa,
Thank you for sharing your experience with us! We're glad to hear that you've had success with some regular customers and that our customer service has been helpful in resolving concerns.
We understand your frustration with time wasters and the challenges of distinguishing between serious leads and those that may not convert. We’re always looking for ways to improve the lead generation process, and your comments are valuable in helping us refine the system.
We do have a Credit Return Policy in place to address concerns like this, so if you ever feel that a lead is not a good match, don't hesitate to reach out to team@bark.com. We are continuously working on ways to improve the platform and reduce these frustrations.
Thank you again for your thoughtful comments, and we look forward to continuing to support you in your journey with Bark.
The Bark Team
Too high for the value. Spectrum too broad. Elasticity of Demand applies.
Hi Team,
Thank you for your review! We appreciate you sharing your thoughts on the cost and value of the service. We understand that pricing can be a concern, especially when the spectrum of leads feels too broad for your needs.
We’re always working to improve the platform and the value we provide. If you ever feel that the leads are not matching your expectations or if there’s anything specific you’d like to discuss about optimizing your experience, please don’t hesitate to reach out to us at review@bark.com with more information so we can address your concerns and tailor your experience!
We appreciate you taking the time to share, and we’re here to help you get the most out of Bark.
The Bark Team
My laptop was repaired, the service impeccable and l would recommend this company to anyone.
Hello Calum,
Thank you for your review! We’re so glad to hear that your laptop repair went smoothly and that you had a positive experience with the service provider. Your recommendation means a lot to us, and we’re happy we could help connect you with the right professional.
If you ever need assistance in the future, don’t hesitate to reach out. We’re always here to help!
The Bark Team
Paying £40 for getting a phone number and email is outrageous. I am not happy with the platform.
Hi Eirini,
Thank you for your review. We’re sorry to hear that your experience didn’t meet expectations. Our role is to provide professionals with contact details for potential clients at a fraction of the cost of what it would be to advertise their services on Google. This is what we take care of, so professionals can see a healthy return on investment.
Our pricing is based on various factors such as industry competition, lead acquisition costs, and the scope of work, ensuring we offer fair value while maintaining competitiveness.
If you feel the leads you've received haven't been ideal, please reach out to us at review@bark.com. We’d be happy to assist with your account, offer tips, and help tailor your experience.
We look forward to hearing from you soon.
The Bark Team
We paid to talk to clients we send message and no reply. I feel this is a scam as a company. After what you charge a contractor to have contact with the client.
Hello Manuel,
Thank you for sharing your experience with us. We’re sorry to hear that you’ve had difficulties connecting with potential clients, and we understand your frustration with unresponsive leads.
Our role is simply to provide contact details for customers, and we do not return credits if the details are still valid and the customer is not responding, as this is largely outside of our control. Of course, we will always return credits if the contact details are invalid or if any of the information on the request is incorrect.
If you’d like further assistance with your account, tips, or ways to enhance your experience with Bark, please reach out to us at review@bark.com. We’re here to help and look forward to hearing from you soon.
The Bark Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Domzaa,
We’re glad to hear you’ve had a positive experience with our standard membership and appreciate your recommendation.
Regarding your concerns with Elite Pro, we understand it can be frustrating when customers don’t respond. The free responses included in your Elite Pro benefits apply to leads that have been out for 48 hours with no prior responses. While some customers may have already hired someone by the time you reach out, these older leads give you the opportunity to respond to a few more without using credits.
Please note that all leads are still covered by our Credit Return Policy if they contain invalid contact details or inaccurate information. If you come across any leads that meet this criteria, please reach out to team@bark.com so our team can review them.
Kind regards,
The Bark Team