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From the business
Bark is an online marketplace that connects customers with local and online professionals.
We take the hassle out of finding the right professional for any job. Whether you’re looking for a cleaner in Nottingham, a web design in Boston or a personal trainer in Auckland - with over 2000 professional services in 8 countries, you’re bound to find the perfect professional for your project on Bark. Simply tell us what you need and will send you a list of professionals - for free!
Need new customers? We’ve helped thousands of businesses of all sizes keep find new clients. We’re passionate about helping businesses of all sizes find customers for life.
Life’s better with Bark.
Bark Reviews Summary
Bark has a rating of 2.6 stars from 1,654 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bark most frequently mention customer service, phone number and potential clients. Bark ranks 1st among Service Marketplace sites.
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As usual they(Bark), provide a great service and I will enjoy working with them,, in the future!
Hi Gray,
We appreciate your feedback! We're glad we could assist you. If you ever need further support, feel free to reach out.
Kind regards,
The Bark Team
I appreciate the system when it functions as intended. However, it is frustrating when individuals submit requests without a genuine intent to hire a service provider. On numerous occasions, I have encountered requests from individuals who have already secured a resource and are not truly seeking a service. Additionally, some people post simply to explore what is available, which could be done before submitting a request. Since providers incur a fee for responding, this results in us offering information without compensation. Furthermore, some posts appear to be made under the influence of alcohol or as a prank, leading to a waste of both time and financial resources.
Hi Rachel,
Thank you for your feedback. We understand how frustrating it can be when clients don’t follow through after submitting a request. To ensure quality, we have a rigorous screening process in place for every enquiry, including verifying contact details and filtering out suspicious activity.
While we strive to minimize non-serious requests, client intent can sometimes vary. We also have a Credit Return Policy in place for leads you believe to be invalid, and we’re happy to review them further. If you ever come across a request that you feel violates our policies, please reach out to us at team@bark.com so we can investigate.
Kind regards,
The Bark Team
I've used bark for over 5 years now, it used to be worth my investment.
Now, not so much anymore:(
If you don't mind spending over $20.00 per leads contact info, I average a 35% reply rate then compete with other vendors quoting on the same lead.
Overall, it can be very frustrating and expensive to use Bark.
Most leads do not reply or can't afford a professional at fair value.
Hi Ivan,
Thank you for sharing your experience. We appreciate your long-standing use of Bark and understand your concerns about lead costs and response rates.
We strive to connect professionals with genuine clients and continuously refine our lead-generation process. While we can't control a client's budget or responsiveness, we do have measures in place to ensure lead quality, including verification checks and a Credit Return Policy for invalid leads.
If you’d like, we’d be happy to discuss ways to improve your conversion rate. Feel free to reach out to us at team@bark.com.
Kind regards,
The Bark Team
I spent over $1500 in credits. That translated into over 100 leads. I never received a single job from the leads. Even leads that reached out for me to contact them, did not return phone calls, text messages or emails.
So far, Bark has been a complete waste of time and money.
Customer Service has been very courteous and professional.
Hi Greg,
Thank you for your feedback. We’re sorry to hear that your experience hasn’t met expectations. We understand how frustrating it can be when leads don’t respond despite your best efforts.
While we work hard to verify lead quality, we unfortunately can’t control whether a customer decides to engage after their request is sent. That said, we do have a Credit Return Policy in place for leads that are deemed invalid.
We’d also love to offer some guidance on improving response rates and maximizing your success on Bark. If you're open to it, please reach out to us at team@bark.com—we're here to help.
Kind regards,
The Bark Team
My little dog is very well looked after on secure field with other dogs. He has learned so much in a short space of time. It has really helped him socialising with other dogs.
I would highly recommend Truecaninedogwalking.com
Hi Katy,
We’re glad to hear about your positive experience with a service provider you found on Bark! If you need any help finding another service, we’re here to assist.
Kind regards,
The Bark Team
I used Bark's lead service, purchasing credits to obtain contact information for potential clients. The process of purchasing credits and receiving the lead information was straightforward. However, the quality of the leads has been extremely disappointing. I attempted to contact each lead via both email and phone, as recommended, but about 95% of the time I have received no responses. I've tried different days and times, but my outreach has been consistently unsuccessful. Hoping to improve our results, we even decided to upgrade to your "Elite Pro Status" for $90 a month. Despite this significant investment, we have seen absolutely no difference in the quality or responsiveness of the leads. This lack of response renders the lead information useless and represents a significant waste of money, now compounded by the monthly fee for the "Elite Pro" service. I would not recommend this service to anyone looking for reliable leads, especially considering the added cost of your "premium" tier which offers no discernable benefit.
Hi Andrew,
We’re sorry to hear that your experience with Bark hasn’t met your expectations. We understand how frustrating it can be when potential clients don’t respond, and we appreciate you sharing your concerns.
While we strive to provide high-quality leads, customer engagement is ultimately beyond our control. To help improve response rates, we recommend reaching out promptly, trying different contact methods, and following up at varying times. Additionally, we have a Credit Return Policy in place for leads that are invalid, and we’d be happy to review any that meet the criteria.
If you’d like further support or guidance on making the most of Bark, please don’t hesitate to reach out to team@bark.com. We’d love to help in any way we can.
Kind regards,
The Bark Team
I am disappointed to see that the Elite Pro leads offered were more of those looking for work, two that were looking for cleaners that I spoke with were not actually ready to hire but just researching.
Hi Imer,
We’re sorry to hear that your experience hasn’t met your expectations. We understand how important it is to connect with clients who are ready to hire.
At Bark, we try to prevent people from using the platform incorrectly; however, we do get individuals who don’t fully understand what Bark is or what we do. We are constantly developing our platform to improve the process for both customers and professionals, incorporating measures to reduce instances like these.
We also take several steps to screen leads before they are sent out, ensuring they are genuine inquiries. However, while we facilitate these connections, the decision to proceed ultimately rests with the client. Some may still be in the research phase, and while this can be frustrating, following up at different times or offering further information may help convert these leads into paying customers.
If you believe any leads were invalid, our Credit Return Policy allows for a review of certain cases. Please feel free to reach out, and we’d be happy to assist further.
Kind regards,
The Bark Team
Bark is a great idea but our expenience as a supplier has been poor.
The majority of leads we were sold were casual enquiries with no realistic prospect of paid engagement.
When credit was claimed for lack of response or incorrect details no action was taken
Very disppointing from a Suppliers perspective.
Hi Robert,
Thank you for sharing your feedback. We're sorry to hear that your experience on Bark.com didn't meet expectations.
First and foremost, we want you to know that we are committed to delivering high-quality leads to our professionals. We invest a lot of time and resources into attracting genuine customers to our website, and we have a dedicated team that works around the clock to ensure a robust lead generation process.
We use an automated system to screen all leads, and we have a credit return policy in place to cover any non-functional contact details. We believe in fairness and we want to make sure that everyone is happy with the service we provide.
We know that dealing with unresponsive customers can be frustrating, but we believe that responding quickly to requests can help you connect with them before they make a decision. Sometimes, customers may be talking to other professionals, which can lead to delayed responses.
We really want to help you get the most out of our platform and improve your conversion rates. If you are open to it, please don't hesitate to reach out to us at team@bark.com. We're here to help and we appreciate the opportunity to work with you to enhance your experience.
Warm regards
The Bark Team
Expensive leads especially when you not guaranteed clients!
Hi Cheryl,
Thank you for your review.
We're sorry to hear that the cost of our leads hasn’t matched your expectations.
Pricing our leads correctly is a key aspect of how our business works. We determine this price primarily through the information on the request: larger, more frequent jobs that have more value will cost more than smaller jobs. Leads are also priced by the customer's likelihood to go onto hire, as well as more generally through market research.
Nevertheless, we have passed on your comments to our marketing team to take into consideration.
We are always looking for ways to improve our platform for our professionals, so please feel free to contact us at team@bark.com if you would like to provide any further feedback to us, or if you would like any additional support for your account.
Kind regards,
The Bark Team
Feel like Bark has become a bit greedy, credits have gone up, quality of leads down and too many overseas pros that should t be using the UK app
Hi there,
We appreciate you taking the time to express your concerns. At Bark, our goal is to ensure you get the best possible leads to help grow your business.
To provide you the best quality leads, we have extensive marketing efforts in place that generate new leads for businesses like yours. We do everything we can to bear those costs, but sometimes it is necessary to introduce price changes to ensure we can continue to provide the quality of leads and service you have come to expect from Bark.
We understand that increased competition and pricing changes can be frustrating. Bark has transparent pricing, where you pay only for the leads you choose, and the price is clearly shown on each lead.
If you would like any further clarification or assistance, please feel free to contact us at team@bark.com.
Kind regards,
The Bark Team
Wanting more and more money then didn't finish the job cut the bottom off the gate they were supposed to put on but never did
Hi Jeffrey,
We're deeply sorry to hear about your experience. Providing a positive and reliable service is paramount to us at Bark.com, and it's disheartening to learn when this isn't the case.
We truly value your feedback and take it very seriously. Rest assured, we're actively investigating the matter to ensure that instances like these are not repeated in the future. Our goal is to maintain a high standard of professionalism and quality across all interactions facilitated through our platform.
If you're willing, we would greatly appreciate the opportunity to discuss your experience further and gather additional details to help us to support and improve. Your insights are invaluable in helping us uphold our commitment to excellence. If you haven't flagged this with us yet, please email us at team@bark.com so our team can review further.
We thank you for bringing this matter to our attention. Once again don't hesitate to reach out to our customer support team directly!
Kind regards,
The Bark Team"
Worth the wait, client completed Bark incorrectly, I received all my 27 credits back
Hi Andrew,
We're glad to hear that your issue was resolved and that you received your credits back!
At Bark, we strive to ensure fairness in our Credit Return Policy, and we appreciate your patience while we reviewed your request. If you ever need further assistance, feel free to reach out to our team.
Kind regards,
The Bark Team
Customer care agent was responsive on this request.
Although, I have had resistance in the past with other request(s)
Hi Nazir,
We're pleased to hear that our customer care team was responsive to your request!
We’re always working to improve our support, so if you ever need further assistance, don’t hesitate to reach out.
Kind regards,
The Bark Team
Looked for a reliable and competent local electrician.
Bark is a great source, found one the first day. Highly recommend Bark.
Hi Lawrence,
Thank you for your review! We're delighted to hear that you found a reliable electrician through Bark so quickly. We appreciate your recommendation and look forward to helping you again in the future.
Kind regards,
The Bark Team
A very professional organisation who provided an excellent service.
Hi John,
Thank you for your kind words! We're delighted to hear that you found a reliable service provider through Bark. We appreciate your support and look forward to assisting you again in the future.
Kind regards,
The Bark Team
Hi Tlou,
Thank you for your review. We're sorry to hear that the company you connected with has not yet completed your request. Bark is a marketplace that connects customers with service providers, but we do not manage the work directly.
We recommend following up with the professional to check on the progress. Professionals should always complete work to a high standard - it is within our Terms & Conditions - and so we take allegations against professionals with the utmost seriousness. Bark does not condone poor workmanship, or a lack of care when completing a service.
If you have not done so already, please report this to team@bark.com so we can flag the company’s account with our team to investigate.
Kind regards,
The Bark Team
There is a great deal to be hopeful for with Bark, but unfortunately, it is an incredible let-down.
Lets begin with security and safety: I experienced a fraudulent "client" attempting to pull a bank scam and reported to Bark. The same scam was sent to my bark inbox posing as another client within 2 weeks! How can you ban one account and miss the exact same markers on another account? I further recognized the same scam in several other accounts that were sent to me as leads. If, in the short time that I interacted with Bark, there was this much fraud and scam contact, how wildly pervasive is it? It appears to e to be going completely unchecked and that is not a sustainable way forward. If you want ideas for addressing it, please contact me.
Next lets talk about provider profitability: I fully understand and accept that Bark needs to make money from its users. That part makes sense. What does not make sense is the strategic variation of cost (credits) for useful leads. For example, for me to reach out to a potential client costs between 16-18 credits on average. First, you falsely claim that purchasing a package of 80 credits is roughly 10 clients, then when a client views my profile and requests me specifically, you charge 26 credits! This means that a provider cannot actually use the credits he or she purchases if they are going to have enough in reserve to respond to a client who actually requested them! That is a gross abuse of the providers on this platform. It is perfectly profitable for Bark to charge a flat rate (say 15 credits or so) and make packages functions of that number. This puts power back in the hands of providers who, lets be honest, need to make money in order to consider your platform to be useful and keep using it. The more you take advantage of them, the faster they, like me, will leave your platform.
Relatedly, lets look at tools for providers: Like most experienced coaches, I have a particular niche of the coaching market that I serve. While I understand not everyone's niche can be particularly extrapolated from the potential leads, some criteria are already part of the demographic information collected and should be available for providers to search. If I serve 18-29-year-olds, I should be able to limit my leads to 18-29-year-olds. If I only serve women, I should be able to filter for female leads. The fact that these simple filters are not available is evidence of how truly underdeveloped the platform is.
Bark is a great idea and it the kind of platform that many an aspiring coach would thrive using... IF the administrators of the platform would not look at coaches as a cash cow and instead as a partner in bringing needed coaching services to the masses who need it. Security/safety, fair practice, and stronger user tools are the simplest and most efficient steps to make that happen.
Hi Team,
Thank you for taking the time to share your detailed feedback. We’re sorry to hear that your experience with Bark has not met your expectations.
Ensuring the security and safety of our platform is a top priority. We have measures in place to identify and remove fraudulent activity, but we understand that there is always room for improvement. Your concerns regarding repeat scam attempts have been noted, and we will pass this along to our team for further review. If you have any additional details or suggestions, we’d be happy to hear them.
Regarding pricing, our lead costs vary based on several factors, including job type, market demand, and the likelihood of a customer hiring. We aim to balance affordability for professionals while ensuring that we continue to generate high-quality leads. We do appreciate your feedback on transparency and will share your thoughts with our team.
We do offer filtering options to help professionals connect with the most relevant clients. If you need assistance in setting up lead filters, please reach out to us at team@bark.com, and we’d be happy to help.
We truly appreciate your insights and are always looking for ways to improve. If you’d like to discuss this further, please don’t hesitate to contact us.
Kind regards,
The Bark Team
Far too many leads have the wrong contact details on, so you spend a lot of time (and money) chasing useless leads. Bark do generally do a refund on request if the phone number is incorrect, but it is still a lot of wasted time. Additionally, many leads don't respond after you've contacted them, so again, wasted time and money
Hi Team,
Thank you for your feedback. We’re sorry to hear that you’ve experienced issues with lead quality.
We have measures in place to verify lead details, but if you receive any leads with incorrect contact information, please report them to team@bark.com, and we’ll review them in line with our Credit Return Policy. While we can’t guarantee every customer will respond, we recommend following up multiple times and using different contact methods, as customers may take time to make a decision.
We appreciate your insights and will pass your feedback along to our team as we continue to improve our platform. If there’s anything else we can do to assist you, please don’t hesitate to reach out.
Kind regards,
The Bark Team
I have invested in Bark credits and have responded (with care and attention) to 9 users looking for my service. Often I was *apparently* the only professional, or one of 2, to respond. So far I have had returned emails, incorrect phone numbers, and a total of zero replies and success. I haven't even had a rejection. I will continue to see how the situation evolves but so far it has been very disappointing, and I could not recommend it.
Hi Gemma,
Thank you for sharing your experience. We’re sorry to hear that you haven’t had success with your responses so far.
While we strive to provide quality leads, we understand that not every customer will reply immediately. We always recommend following up multiple times and trying different contact methods, as some customers take longer to make a decision. If you’ve received leads with incorrect contact details, please report them to team@bark.com, and we’ll review them in line with our Credit Return Policy.
We appreciate your patience and your feedback, which we will pass along to our team. If you need any further support or advice on increasing engagement, please don’t hesitate to reach out.
Kind regards,
The Bark Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Norene,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a positive experience with our platform. Your feedback means a lot to us!
If you need any other services in the future, just let us know!
Kind regards,
The Bark Team