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Best BrillianceReviews 155

3.7

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Best Brilliance Reviews Summary

Best Brilliance enjoys a strong reputation for high-quality jewelry and a diverse range of products, particularly in lab-grown diamonds. Customers appreciate the reliable support and guidance offered during the purchasing process, enhancing their overall satisfaction. However, there are some concerns regarding slower customer service response times during off-hours and occasional shipping delays. While many customers find the pricing reasonable given the quality, some express a desire for faster shipping options. Overall, the company’s commitment to customer care and product excellence positions it favorably in the competitive jewelry market.

This summary is generated by AI, based on text from customer reviews

service
33
value
34
shipping
19
returns
20
quality
29

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Germany
1 review
0 helpful votes
Follow Erik M.
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Best Brilliance has an incredible collection of jewelry to choose from. I found the perfect lab-grown diamond earrings for my wife's birthday; she loved them so much. The prices, were very reasonable compared to other retailers offering similar products.

Date of experience: October 8, 2023
France
1 review
0 helpful votes
Follow Eloise K.
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Absolutely amazing experience. I can honestly say it was the most effortless process. And when I opened the ring box, I couldn't have been happier! The engagement ring was even more gorgeous than I expected! Would highly recommend!

Date of experience: September 21, 2023
California
3 reviews
1 helpful vote
Follow Raul Koss K.
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I love my new diamond necklace, everything I wanted and more. They could have been a bit bigger. Other than that, this necklace was an excellent buy, had a great experience.

Date of experience: September 18, 2023
California
1 review
0 helpful votes
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The products are beautiful and packaged very well. It would,, be better to have more educative content on the website to help customers make informed decisions.

Date of experience: September 17, 2023
Florida
1 review
0 helpful votes
Follow Adelia W.
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The level of customer support, quality of the jewelry, smooth transactions, and generous return policy make them a reliable choice for anyone seeking exquisite pieces. While there is room for improvement in terms of packaging, my overall experience was highly satisfying.

Date of experience: September 17, 2023
California
3 reviews
0 helpful votes
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So far so good.
September 14, 2023

First time purchasing with Best Brilliance, beautiful jewelry, fair prices, and fast shipping. I could have readily given five stars but reserved them as I do not know the product's durability. So far so good.

Date of experience: September 14, 2023
California
1 review
0 helpful votes
Follow Weldon H.
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I got my necklace a few months ago, and it's absolutely perfect even now, it's ideal for everyday wear, and everyone always asks me where I got it. Definitely shopping here again.

Date of experience: September 7, 2023
California
1 review
2 helpful votes
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Fake diamond
August 31, 2023

They use SGL labs as their certification which means theres a chance your diamond is fake. Be careful. I asked them for a reputable gemological certificate but they dont have any diamonds that is GIA certified

Date of experience: August 31, 2023
Bangladesh
1 review
0 helpful votes
Follow Ken A.
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Excellent service.
August 26, 2023

My daughter absolutely loved the bracelet I got her. It was elegant yet simple. As always I can trust Best Brilliance to deliver quality jewelry and excellent service.

Date of experience: August 25, 2023
Bangladesh
1 review
0 helpful votes
Follow Paul M.
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Reliable, fast. My only suggestion is to pay attention to detail in the packaging. Overall, I'm satisfied.

Date of experience: August 23, 2023
Bangladesh
1 review
0 helpful votes
Follow Sherita T.
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Good prices and beautiful products. Best Brilliance could work on providing more information about its sourcing practices to demonstrate a commitment to sustainability and ethical standards.

Date of experience: August 20, 2023
Bangladesh
1 review
0 helpful votes
Follow Henry R.
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I never ordered any pieces of jewelry online however I saw lab-grown diamond earrings that were exactly what I was looking for and I took a chance. So glad I did. The quality is very good and I love these earrings! I received them quickly and was impressed with how the company kept me informed.

Date of experience: August 20, 2023
Bangladesh
1 review
1 helpful vote
Follow Katrina D.
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While Best Brilliance offers competitive pricing, there is room for improvement in transparency. Providing more detailed information about the pricing breakdown, including the cost of materials and craftsmanship, would give customers a clearer understanding of what they are paying for and help build trust.

Date of experience: August 17, 2023
Bangladesh
2 reviews
0 helpful votes
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Best quality.
August 14, 2023

Compared to other online retailers and brick-and-mortar stores, I found their prices to be reasonable, especially considering the quality of the pieces. But would be better to offer faster shipping options, even at an additional cost, for customers who are in a hurry or have specific deadlines to meet.

Date of experience: August 14, 2023
Bangladesh
1 review
0 helpful votes
Follow Richard J.
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Searching for the ideal diamond seemed overwhelming at times. Best Brilliance allowed me to identify and simultaneously compare stones from multiple shapes/bands easily and conveniently which would be otherwise impossible.

Date of experience: July 25, 2023
Bangladesh
1 review
0 helpful votes
Follow Craig M.
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The experience was great. The rings are beautiful. The website is easy to navigate, I made my purchase within 10 minutes but videos could be more realistic.

Date of experience: July 22, 2023
Bangladesh
1 review
2 helpful votes
Follow Latasha J.
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It's beautiful.
July 23, 2023

I do absolutely love the ring. It's beautiful. I got it with a white moissanite center stone and rose gold metal. Pricing is better than competitors, though I wish there were more options for discounts.

Date of experience: July 22, 2023
Bangladesh
1 review
0 helpful votes
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I am thrilled with the purchase and feel like I got my money's worth, but I am just not in love with how "silver" the pearls look. They're an incredibly lustrous silvery white. I like my pearls a little bit warmer.

Date of experience: July 18, 2023
Bangladesh
1 review
0 helpful votes
Follow Terry W.
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The jewelry is sustainable and environmentally friendly, which is not the case with many traditional storefronts. I'd like to see more zoomed-out videos of the rings worn on hands to get a better sense of stone sizes.

Date of experience: July 15, 2023
Cambodia
1 review
0 helpful votes
Follow Adamclik M.
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I think this investment really makes extra money, hopefully next month will be more profitable, thank yourself for always investing a lot of profit

Date of experience: July 12, 2023