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SuperJewelerReviews 2,428

4.5

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Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online!


superjeweler.com
Founded in 2001
New York, NY, United States
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SuperJeweler Reviews Summary

The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

service
335
value
100
shipping
103
quality
1,408
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Texas
1 review
0 helpful votes
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Blue topaz fell out of setting
January 4, 2026

Blue topaz fell out of settings because prongs are too small.

Date of experience: December 25, 2025
Connecticut
1 review
0 helpful votes
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Name plate necklace
January 4, 2026

The necklace wasn't the same shade of gold as shown in the picture. Wasn't crazy about the shade of gold..

Date of experience: December 25, 2025
Kentucky
1 review
0 helpful votes
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Will Definitely Order Again
January 4, 2026

Easy ordering process, quality product and fast delivery.

Date of experience: December 25, 2025
Connecticut
1 review
0 helpful votes
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I have nothing bad to say about super jewels. I received my order in record time and the blue diamond earrings are absolutely gorgeous. The necklace and matching diamond earrings were beautiful it was a gift and my daughter loved them. We play yankee swap but I was the banker I had envelopes filled with gold bars and sliver pieces. Some large silver and some small with double pieces or just one. They all picked a number 1 -9 and off we went. They had so much fun stealing from each other to get the gold pieces and large silver pieces you guys made this all happen by offering gold and silver at great prices.

Thank you for making my Christmas a perfect on one.

Patti

Date of experience: December 25, 2025
Virginia
2 reviews
0 helpful votes
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Wish it were bigger?
January 4, 2026

I like it but nowhere on necklace or charm does it state that it is a real 1/2 carat anywhere. Is this white gold plated? I seen the orginial price and I bought this due to it being on sale, its very tiny but beautiful. Fast shipping.

Date of experience: December 25, 2025
Virginia
2 reviews
1 helpful vote
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Ok
January 4, 2026

I returned the bracelet. I thought it looked inexpensive. You should have it by now. I received a confirmation upon its return

Date of experience: December 25, 2025
West Virginia
1 review
0 helpful votes
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I'm a satisfied customer. Purchases are as described, and I have enjoyed all of them.

Date of experience: December 25, 2025
Ohio
1 review
0 helpful votes
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Repeat shopper
January 4, 2026

I have always had an amazing experience at super jewelers

Date of experience: December 25, 2025
Pennsylvania
1 review
0 helpful votes
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Quality and affordable
January 3, 2026
Updated review

I'm going to shop at Super Jewelers from now on and recommend them to my friends and family

Date of experience: December 24, 2025

Very happy with selection, purchase options and discounts
January 3, 2026
Previous review

Very happy with selection, purchase options and discounts.

Date of experience: December 24, 2025
Illinois
1 review
0 helpful votes
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3/4 carat diamond earrings
January 3, 2026

I had a very pleasant experience with Super Jeweler. The earings look great and the lighted box was a nice addition. They arrived in time for Christmas. Wouldn't hesitate to shop with them again.

Date of experience: December 24, 2025
Washington
1 review
0 helpful votes
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Hope she will like...
January 3, 2026

Very easy to order. Super discounts and super fast shipping.

Date of experience: December 24, 2025
Rhode Island
1 review
0 helpful votes
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Delighted!
January 3, 2026

Easy order processing, quick shipping, incredible deals and coupon codes, sweet freebies! Terrific experience all the way - thank you!

Date of experience: December 24, 2025
Maine
1 review
0 helpful votes
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Great online service
January 1, 2026

Everything from the start to finish was top-notch!

Date of experience: December 22, 2025
Minnesota
1 review
0 helpful votes
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Nice Gift for someone special
January 1, 2026

Easy to order, delivered as expected and on time for Christmas gifting.

Date of experience: December 22, 2025
Texas
2 reviews
0 helpful votes
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Nice Jewelry
January 1, 2026
Updated review

They have a lot of nice items. Great prices. I have bought a few times from this store and have not been disappointed.

Date of experience: December 22, 2025

Very nice web setup, super easy to navigate and many...
December 9, 2025
Previous review

Very nice web setup, super easy to navigate and many beautiful choices

Date of experience: November 29, 2025
Texas
1 review
0 helpful votes
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Long delivery time
January 1, 2026

Tracking package was impossible without making an account

Date of experience: December 22, 2025
Maine
1 review
0 helpful votes
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No one else does it better!
January 1, 2026
Updated review

I've been a happy customer for many years and have gifted many wonderful friends and family members this wonderful gift

Date of experience: December 22, 2025

Easy to find what I was looking for!
September 6, 2025
Previous review

Easy to find what I was looking for!

Date of experience: August 27, 2025
West Virginia
2 reviews
0 helpful votes
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1 1/2 karat diamond 3 stone necklace
November 30, 2025

Great experience don't think about just buy it Best Buy around!

Date of experience: November 20, 2025
North Carolina
1 review
1 helpful vote
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Layaway Nightmare
October 23, 2025

I ordered a necklace via layaway with the final payment paid on June 20,2025. I queried several times both via phone message and the contact form for the status of the necklace. I finally got a sales rep on the phone in October and was informed that they couldn't fulfill the order. I asked for a refund and was informed that I had to wait on the business office to process a refund. I finally received a partial refund of $248.33, not the $2,489.98 I am owed. I was informed via email "We have to refund the payments the same way we received them, as the refund is going through the system. The balance amount will be refunded soon." Complete nonsense. I have filed a complaint with the Better Business Bureau. Superjeweler never contacted me to inform me they couldn't fulfill the order and now won't refund my money. I strongly urge caution in becoming their customer.

Date of experience: October 10, 2025
Louisiana
1 review
0 helpful votes
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Beautiful jewlery
August 16, 2025
Updated review

Love the earrings. They sparkle and they are very well made! Will definitely buy your jeweler again! Thank you for offering beautiful products!

Date of experience: August 6, 2025

Nice deal!
August 7, 2025
Previous review

Nice deal! Great price!

Date of experience: July 28, 2025