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Better World BooksReviews 2,090

3.3

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Better World Books Reviews Summary

The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.

This summary is generated by AI, based on text from customer reviews

service
234
value
234
shipping
240
returns
78
quality
233

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Australia
1 review
0 helpful votes
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Great price, great service and fantastic quality books to support a wonderful program to promote world literacy!

Date of experience: June 13, 2019
Oklahoma
1 review
0 helpful votes
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I purchased this for my grandmother Library. My Children are grown up. We loved to read together. I am expanding our little library. Later as we add grandchildren. So excited to add these selections. My children enjoyed The Magic Tree House books, Sugar Creek Gang books, Junie B. Jones, Little House on the Prairie series, Boxcar Children..

Date of experience: June 13, 2019
Florida
1 review
0 helpful votes
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If you don't mind gently used books this is the place to go. I have ordered quite a few times and have not been disappointed. I have a Kindle but every once in a while, I like having a real book to read. They may not always have what I am looking for but I can wait, they eventually get it.

Date of experience: June 13, 2019
Louisiana
1 review
0 helpful votes
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Very pleased with the books, they were in great conditions and great prices. I enjoy reading and it helps that you have a great selection. I will definitely be ordering more books in the future.

Date of experience: June 13, 2019
Latvia
1 review
0 helpful votes
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Thank you. Looking forwar for my next order! I much appreciate the price range, delivery time and way of you communication. But I do not like to leave a review if it is complicated, like submiting the review and enering again paswords etc. Hope it could be done more easily in a future.

Date of experience: June 13, 2019
Singapore
1 review
0 helpful votes
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It used to take an excruciating amount of time for my orders to reach me (2 months or more). Once, more than a year ago, out of an order of many books, I received only one book; the rest were never received. And I had a terrible time trying to get a refund.

I stayed away from them for a while, but was forced back to them because I wanted a specific book and bwb was the only website that carried it (and at a reasonable price to boot). To my surprise, my order came in a reasonable amount of time, so my faith in them has been restored a little. I'm still a bit wary of them, but I might buy from them again if I find another book with a reasonable price and which I cannot find anywhere else.

Date of experience: June 13, 2019
Italy
1 review
0 helpful votes
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Fabulous
June 13, 2019

Excellent Service about those bookstore. I love reading and here find a lot of cheapest book for my passion!

Date of experience: June 13, 2019
Washington
1 review
0 helpful votes
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I am a happy reader
June 12, 2019

I have received all but two books (The Gypsy Morph and Angel Fire East). In my last order you sent me a book that l did not order (Passion's Prey by A. C. Arther) and not sure what to do with it. I will be placing a order for two more book shortly, but l still cannot fine this three books Dark Legacy of Shannara (Wards Farerie, Bloodfire Quest and Witch Wrairh). I hope that you might be able to help me.

Date of experience: June 12, 2019
Canada
1 review
0 helpful votes
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Good service
June 12, 2019

I was pleased with how my order was processed efficiently and arrived in good time. The books were in good shape and the prices were reasonable as well.

Date of experience: June 12, 2019
Oman
1 review
1 helpful vote
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Reliable web site
June 12, 2019

My first purchase was a good experience to explore world of books... what i bought i received and i was so happy for that

Date of experience: June 12, 2019
Illinois
1 review
0 helpful votes
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Good Reads!
June 12, 2019

Great variety of books that come with affordable prices and free shipping, while supporting literacy, not to mention the environmental mission. What else could they possibly do? I have purchased from them for a couple of years now and have not been disappointed once. Better World Books is my go to book website.

Date of experience: June 12, 2019
Argentina
1 review
0 helpful votes
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Perfect experience
June 12, 2019

The book arrived in time, just as promised, well packed and in excellent overall condition. Great service and price!

Date of experience: June 11, 2019
Tennessee
1 review
0 helpful votes
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Great way to order books & fantastic way to help spread books to areas of need. I've been consistently pleased with this bookseller.

Date of experience: June 11, 2019
Henry G.
Kansas
1 review
0 helpful votes
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Time and again BWB has come through with great books, price and service! And a very big bonus is their environmental mission to help all of us enjoy better, healthier lives. It is a wonderful organization!!

Date of experience: June 11, 2019
Malaysia
1 review
0 helpful votes
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They have a variety selection of books that come with affordable prices and offer free international shipping which is an absolute bonus! However, you'll have to expect that most of the used books come from the library so the books will have barcode stickers and stamps on them. For international buyers, i know it's stated that it take max 21 days but mine took a month (i personally don't mind), so heads up for any impatient buyers out there! Also, if you select books from different locations your books will be delivered separately so there might be some delay for certain books to get to you.
Pro tip: Always go for Used Very Good' or 'Used Like New'!
Overall, i'm somewhat pleased with the books i purchased and would definitely return for more!

Date of experience: June 10, 2019
Canada
1 review
0 helpful votes
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I've been looking for this really rare book for a long time. Thank you so much.
It was not only the book i was seeking but i also paid almost nothing for it.
I feel a little guilty actually. But be assured that it will remain in my family!

Date of experience: June 9, 2019
Kentucky
1 review
0 helpful votes
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Fast service
June 9, 2019

I have ordered many books from the site and the fast service and huge variety are what draws me in. The procescare always low and they have a strict grading system for the condition of the books. I have never been disappointed.

Date of experience: June 7, 2019
Australia
1 review
0 helpful votes
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I checked my review and found it had only one star. This is not correct as I intended to give 5 stars. Could you please amend it?

Date of experience: June 7, 2019
GB
5 reviews
3 helpful votes
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Let't not forget the great cause they help fund literacy programs. The prices generally are better than those on amazon and other book stores, plus the shipping is free, so what more could one ask for.

Date of experience: June 7, 2019
Finland
1 review
0 helpful votes
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Nice condition
June 7, 2019

Everything was fine esp the wait was nice as i received some emails informing me 0f the process. This business is so meaningful and i very appriciate that, good for people and yhe enviroment as well

Date of experience: June 6, 2019