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The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
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Great price, great service and fantastic quality books to support a wonderful program to promote world literacy!
I purchased this for my grandmother Library. My Children are grown up. We loved to read together. I am expanding our little library. Later as we add grandchildren. So excited to add these selections. My children enjoyed The Magic Tree House books, Sugar Creek Gang books, Junie B. Jones, Little House on the Prairie series, Boxcar Children..
If you don't mind gently used books this is the place to go. I have ordered quite a few times and have not been disappointed. I have a Kindle but every once in a while, I like having a real book to read. They may not always have what I am looking for but I can wait, they eventually get it.
Very pleased with the books, they were in great conditions and great prices. I enjoy reading and it helps that you have a great selection. I will definitely be ordering more books in the future.
Thank you. Looking forwar for my next order! I much appreciate the price range, delivery time and way of you communication. But I do not like to leave a review if it is complicated, like submiting the review and enering again paswords etc. Hope it could be done more easily in a future.
It used to take an excruciating amount of time for my orders to reach me (2 months or more). Once, more than a year ago, out of an order of many books, I received only one book; the rest were never received. And I had a terrible time trying to get a refund.
I stayed away from them for a while, but was forced back to them because I wanted a specific book and bwb was the only website that carried it (and at a reasonable price to boot). To my surprise, my order came in a reasonable amount of time, so my faith in them has been restored a little. I'm still a bit wary of them, but I might buy from them again if I find another book with a reasonable price and which I cannot find anywhere else.
Excellent Service about those bookstore. I love reading and here find a lot of cheapest book for my passion!
I have received all but two books (The Gypsy Morph and Angel Fire East). In my last order you sent me a book that l did not order (Passion's Prey by A. C. Arther) and not sure what to do with it. I will be placing a order for two more book shortly, but l still cannot fine this three books Dark Legacy of Shannara (Wards Farerie, Bloodfire Quest and Witch Wrairh). I hope that you might be able to help me.
I was pleased with how my order was processed efficiently and arrived in good time. The books were in good shape and the prices were reasonable as well.
My first purchase was a good experience to explore world of books... what i bought i received and i was so happy for that
Great variety of books that come with affordable prices and free shipping, while supporting literacy, not to mention the environmental mission. What else could they possibly do? I have purchased from them for a couple of years now and have not been disappointed once. Better World Books is my go to book website.
The book arrived in time, just as promised, well packed and in excellent overall condition. Great service and price!
Time and again BWB has come through with great books, price and service! And a very big bonus is their environmental mission to help all of us enjoy better, healthier lives. It is a wonderful organization!!
They have a variety selection of books that come with affordable prices and offer free international shipping which is an absolute bonus! However, you'll have to expect that most of the used books come from the library so the books will have barcode stickers and stamps on them. For international buyers, i know it's stated that it take max 21 days but mine took a month (i personally don't mind), so heads up for any impatient buyers out there! Also, if you select books from different locations your books will be delivered separately so there might be some delay for certain books to get to you.
Pro tip: Always go for Used Very Good' or 'Used Like New'!
Overall, i'm somewhat pleased with the books i purchased and would definitely return for more!
I've been looking for this really rare book for a long time. Thank you so much.
It was not only the book i was seeking but i also paid almost nothing for it.
I feel a little guilty actually. But be assured that it will remain in my family!
I have ordered many books from the site and the fast service and huge variety are what draws me in. The procescare always low and they have a strict grading system for the condition of the books. I have never been disappointed.
I checked my review and found it had only one star. This is not correct as I intended to give 5 stars. Could you please amend it?
Let't not forget the great cause they help fund literacy programs. The prices generally are better than those on amazon and other book stores, plus the shipping is free, so what more could one ask for.
Everything was fine esp the wait was nice as i received some emails informing me 0f the process. This business is so meaningful and i very appriciate that, good for people and yhe enviroment as well
Answer: You can probably, maybe able to see them on line somewhere, on an American government site for universities as they are out of the University of Indiana... that's my guess anyway.
Answer: I have only ever had one order go astray and they refunded the purchase as soon as I reported it If you still haven't received your order you should notify them. They will probably refund your purchase as it may have been lost.
Answer: It's a non-profit run by volunteers at several sites around the U.S. Many of their books are from public libraries & in good condition often. They also get donations from the public & some of those are in only Fair or Good condition, though lots are in Very Good/Like New or New condition. My favorite thing about BWB is their free book donations to very poor countries! I've bought from BWB for over 4 years & have bought close to a 100 books. Great non-profit!