Better World BooksReviews 2,090

I have ordered dozens of books for my grandchildren, and almost always had good luck. But, one time I ordered for myself and they sent me a completely different order (probably for someone else) and I was never able to straighten it out because they said I had received a delivery, etc. That was a negative experience that I never was able to get them to correct. Other than that one time, I have had a lot of good experiences and still continue to use them. I like the concept that they are using profits for a good cause.

I have ordered over 35 books through BWB. I'm aware of the way their shipping was handled, so I never expected my book to be delivered within one week. The longest wait I've had for my order was three weeks (usually my books were delivered within 2 weeks). However, considering their unbeatable prices and me not in any rush to get the books, I am still perfectly happy with their service. Also, their books' quality often appear better than described. One time I got a not-so-good book, I emailed them and within 24 hours received my full refund with the option to keep that book as well.

P/S - Props to the writing team for creating such a fun message when the order is shipped. I always enjoyed reading those :))

I have used BWB many times in the past, but not for the past year or so--and apparently their shipping policy has changed. I ordered a book and (as always) checked "standard mail" as the shipping method. But they are not sending it via US mail! I've been waiting for the book for 17 days, and have been told I will need to wait for another week to claim a refund. Why is it taking so long? Because they are not actually shipping this via "standard mail," as they said they would. They're using a third-rate bulk shipper called BestWay Parcel. And the kicker is, they berate me for "choosing" this method of shipping: I chose it so, they say, I should suck it up when my book takes 25 days to arrive. However, what I chose was "Standard MAIL." Apparently "Standard Mail" is the following: "Our Standard Shipping provider is BestWay Parcel. Shipments are trucked in bulk to a nearby sorting facility, where they are sorted and sent to a regional processing facility closer to your destination. From the regional facility, the package is sent to your local USPS office, where your carrier will deliver it to the address on your order." Since when is that "Standard Mail? Don't use this vendor unless you want to wait a month for your book to arrive.

The books I ordered did not arrive. The company did not have a tracking number, because it was international, so there was no way to trace my shipment.
I contacted them when my books did not arrive, and they told me to "wait."
I contacted them again to ask for a refund after I waited for them to arrive, and they told me they would not refund me any money because it was past 60 days. However, I had contacted them within the 60 days to tell them my shipment hadn't arrived (when they told me to "wait".) How convenient that they didn't mention their 60 day policy at that point. It's a total scam. I wonder if they even shipped my books in the first place. I will not use their service again, and I will tell me friends not to use it either.

Ordered two books on June 3rd and was emailed two days later that the order was shipped. They went from IN to OH to NC (where I am) within a few days. Tracking stated it had arrived at the shipping partner on June 8th (which is about 60 miles from where I live). After that, nothing! No movement (at least on the tracking) and the USPS tracking number appears to be bogus. USPS told me that they have not received the package yet. It has sat in that shipping facility for 13 days! I could have driven there to pick it up myself it I would have known. This is assuming it really is there and not lost, or worse yet, never really sent there at all. I do not understand why it has sat so close to its destination for that long. Their customer service keeps giving me the run-around and refuse to contact the crappy shipping company to see what the hold-up is. I ordered from them in the past and have always had a good experience. Something has happened with this company in the last couple of years. I don't expect them to stay in business much longer with this kind of practices. GOOD RIDDANCE!

I recently ordered some books thru Barnes and Noble that were used from marketplace sellers> I paid the extr to get these books faster and the price for the quicker shipping was a farce! It has been almost 1 week still no book when Barnes and Noble website showed it to be 2-3 days it now is stated from the seller and them (B & N) that is could actually be up to 6 days! Well that was the amount if I didnt do quick shipping so not only did I pay too much for shipping but still do not have the books when I actually need them for an event! I am a teacher and buy several books for my students for different things we learn about! Wow I really don't think I will be doing business with BetterWorld Books again! With poor shipping. If the prices are good but they don't ship it out for awhile wow that defeats the deal! And wow paying for quick shipping to not get it any quicker than regular!

I've been waiting my order for more than a month and Better World Books refuses to refund me. They've kept changing the delivery date again and again (I've been choosing them over other seller because of the delivery dates) and ask me to wait until an undefined date to ask for refund. At the end of the day, I've lost 55$ and a lot of time dealing with their consumers' service. Oh, and by the way they were pretty unpleasant with me since they told me that, "[i]f this delivery time did not meet [my] needs, [I was] not obligated to place the order", which is inadmissible as they are unable to give me a delivery date!

I've made a complaint with the Better Business Bureau (I'm not the first!) and I hope I could get refund. Nevertheless, I've spent a lot of time demanding that the Internet Order Merchandise Rule be honoured, and time is money.

Hope this review will help you, don't go with them, they are fraudster!