BitDefenderReviews 27

Takes up so much cpu and ram on a gaming desktop, has done nothing useful for me. If you have a brain and know how to keep yourself safe online there is no need for an antivirus use windows defender and youll be fine. Delete this hunk of junk and move on with your life (if you can find a way to delete it good luck with that)

If you want to pay to be hacked, breeches, blocked, locked out go with Bitefender. I am in absolute disbelief of the endless issues I've encountered due to this joke of a "security" company. Absolute nightmare. I believe all the long standing issues I've encountered with Xfinity, credit cards, banking phone accounts stems from them. Beware!

Bitdefender betrayed my trust. I don't feel safe; they have all my personal info and CC numbers...
I do not want your services. Return my money. You just keep charging...94.99 - 59.99 - 49.99...
They know most of us do not have the time to track call and dispute the charges. And credit card companies only accept dispute for 60 days. I spent hours to call my CC, then CC processing company then bitde...I did not get any results. I could only dispute 29 dollar... Shame on you Bitdefender. I need to buy another software to protect me from you...
No wonder, you lost a class action sue from Ca for 950 mil$...

I purchased Bitdefender for Linux and once paid, the website made me an offer of 3 mobile licenses for €6. A good deal so I clicked yes.

5 minutes later I receive an email confirmation that Bitdefender had charged my card €7,839.48 (seven thousand eight hundred and thirty nine euros!).

I leapt into action and called Bitdefender support, who raised a ticket - that no-one has answered.
I then emailed support and got no response.
I then submitted a support webform (again, no response).
Finally I emailed again and got a response from a lady who told me that 'this was their mistake, and it would be rectified'. Sadly this needed management approval which took 24 hours.

The response from management was that the 7,839 would be credited back to my bank account on 2nd Oct, after 1 week! Then on the 2nd Oct I got an email telling me the incorrect repayment had been authorised for refund, and that this may take a further 5-7 days.

In the meantime, I am now £4,500 overdrawn on my bank account, paying overdraft penalties and overdraft interest charges, all at the same time as not being able to make any purchases, because my account is overdrawn.

So, Bitdefender may be a perfectly adequate and average anti-virus platform, but when they screw up, they
A) don't respond quickly,
B) don't bother to fix the problem quickly
C) leave you with the problem, even when it is their website that caused the problem.
D) when they finally do fix the problem, you are left with the costs that they caused.

Date of experience: 25 September 2023

Auto renewal was cancelled on the day by email but they are still refusing to refund. Customer service is ignorant and unhelpful

I bought Bitdefender (4/2023) and used for about three months after all the rave reviews by computer mags, etc. I have a fairly high-end desktop (Win 11 Pro, Intel i9-*******K CPU, 64 GB of Corsair 3600 ram, all SSD drives) and Bitdefender made it run like a 10 year old machine, it really brought my PC to a halt. Bootup took 3 minutes or longer. Uses almost 700 mb of ram continually. Went back to Eset Nod32 and my performance is instantly back.

I bought a 12 month subscription at the beginning of June 2023 and one month later they informed me that I have to refresh it! I tried to contact them many times via email but there was no response from their side. So I was forced to buy another program because of their unreliability

Bitdefender will screw you royally. Every year they set your renewal to Auto-Renew which then automatically charges you the ridiculous High List Price and then when you call later they won's give you a refund. This is the Worst Company and Customer Service I've dealt with.
I'm done with this company.
I highly DO Not Recommend.

Would not recommend. They use very shady methods of keeping you from canceling, they're phone numbers online are just dead ends to waste your time and they dont respond to emails about refunds or cancellations.

Basically if they could not handle something as easy as a sales call, what would happen if a real virus issue arises. Tried to find out what would be the best product to put on servers and was planning to install that day. After a 2 hour hold I was told I would have to wait another 2 hours for a return phone call, which never came. Tried to call back the next day, they got sassy at me and I unloaded on them. They have blocked my calls. Imagine a 400 seat company getting blown off, never happened in my 30 years of IT.

When attempting to utilize Bitdefender VPN when downloading the Down Load Speed I realize is about 128 kb/s. When using competitors VPN (2 Different) my down load speed is 2.26 Mb/s. I have raised this issue with BD support not once but twice and it seems I have been ignored (they haven't done anything but send worthless automated messages) They have even talked me into sending log files, with only goodness knows what kind of personal info collected. No response but a simple mindless automated email assuring a solution will be found. It is 3 months in and no solutions have been found. They even claim no requests received, meaning no efforts have been made to solve issue. And no emails from Bitdefender do not go to junk. That was one of agents pass the buck lines.
It is quite clear that Bitdefender does not have the ability to correct this matter, in fact, I seriously doubt that the next level of support even exists.
It is important for the public to realize that despite a pretty website, glowing accolades, and bogus reviews, even a reasonably priced security solution can screw up and does, and there does not seem to be a solution forthcoming.
If the reader is looking for a security solution, with a built in VPN for downloading, do yourself a favor and look elsewhere, there are better solutions available; pity it took me 3 months and $70 to figure it out

These guys r cheaters. Save card details and renew without informing customers with 3 times more price.

I have by far the worst experience with Bitdefender VPN, they want me to review their stupid offer about upgrading vpn. I did and didn't like their offer. You would hope this the end, but no they will not close the page offer or send you to your normal vpn that I bought when buying the efing Bitdefender. I want my money back!

I got a "Total Security" subscription for 5 devices. One of the worst purchases I've ever made.
As a software developer, I'm always getting false positive alerts for basic operations, such as; running a server, opening a VPN software, package installations, etc.
It's almost impossible to rule out those notifications. To make things worse, they're hiding the option to temporarily disable the protection within the options, and you have to disable each "component" of the antivirus individually so basically you're going through menus and menus to try to stop the false positive alerts each time you get them.
Plus, if you ever thought that paying for a service would stop it from throwing ads at you, you're wrong! These thing keeps bringing "suggestions" from the taskbar.

My girlfriend bought the $49.00 package. Recently, I started getting renewal notices. They warned my subscription would expire and I'd be without a firewall or virus protection.

I bought the next round, again, for around $49.00. YESTERDAY, I checked my bank statements and see these asses pinged my account for $151.00.

Checking back to the first purchase, we learned they stole $49.00 for a subscription we didn't use.
Keep in mind, I set up the accounts to void auto renew, which is a feat, since these dirt bags act like they are the virus and bury the means of doing so deep enough the average person couldn't find it. TOO, they set the means of canceling auto renew up in such a way there is no visible evidence you did cancel it.

It appears those of us being burned by these scumbags should be filing complaints with our state attorneys general.

NOW, another problem pointed out by several, I just checked the task manager and see the program is eating 500 MEGS and more of memory. This program acts as much like an infection as it does a virus program.

This is one of the worst nightmare piece of antivirus software we have ever purchased.
(1) Instalation on multiple computers (purchased a 5 PC license) a horror. The company will NOT, not even on request, give you the link to the full download. You only get a starter mini package and then have to repetitively downlaod over and obver again the full 500+MB package. Good luck when your company has 100+ machines to cover... I had to research the user forum to find the link to the complete download package - So facit: It is available, but the company are unwilling to share - ZERO stars!
(2) But it get's is worse: After about one week the software was detecting a thread in one of our Chrome browser tabs and froze up, leaving a white or black field on the screen to make it impossible to operate the PC any further. A reboot did not help, after the thread was discoered again, Bitdefender software crashed again and blocked the PC. No help was offered from Bitdefender, Refund ewas not offered, even the suggestion to make a donation to the Ukrain was refused.

Summary: Horrible company, incopetent customer service and NOT working anitvirus software! Stay away, not waste your $$$, purchase the much better and way more reliable competitor software (McAf...)

Do yourself a favour and don't even visit their website! Used it at most for a month - utter rubbish! Hogs memory, slows down performance - total waste of money.The WORST: THEY WILL CONTINUE TO BILL YOU EVEN AFTER YOU'VE TURNED AUTOMATIC RENEWAL OFF! THEY ARE THE ABSOLUTE WORST! They've obviously paid a lot of money for their 'positive reviews' on all these 'tech' pages. Such bogus BS it's not even funny! Ended up reporting them for fraudulent card payments at my bank. Tagged them on Twitter - won't remove that posts. EVER.

I cancelled my Norton antivirus subscription with 10 months left on it and recieved no refund. After having been with Norton for years and putting up with poor products and Bad customer service I switched to Bitdefender. AMAZING difference! I wish I had done this a few years ago. The bottom line is, I would rather pay for Bitdefender now than wait for my Norton subscription to run out. I have had Bitdefender for 3 weeks and LOVE it!