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BLACK + DECKER Reviews Summary
BLACK + DECKER has a rating of 2.2 stars from 11 reviews, indicating that most customers are generally dissatisfied with their purchases. BLACK + DECKER ranks 156th among Home Appliances sites.
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Received the wrong parts from Black & Decker. Called customer service and after being on hold for 40 minutes was disconnected. Called back and after 17 minutes was disconnected again and the recording said to call back Monday. It was a Friday.
Called back at 7:40 am today to beat the rush. Again was answered after 40 minutes and was told that the parts I needed were on backorder. I said I wanted a refund ($120) I was told I would have to speak to a Tier 2 person to get approved for a refund. Was put on hold again... at 11:33 am CST I was once again automatically disconnected.
This is tantamount to theft of my time and money.
Submitted an online order and forgot to add my discount code. B&D created an absolute maze to make it impossible to cancel an order. THEN they suggested calling, but any changes MUST be made within 30 minutes of order. Now two and a half hours later, I am still on hold.
Bought the B&D 16V cordless hand vacuum a couple of weeks ago. Very happy with this appliance. Excellent suction and the power lasts. Did both my staircases and more with power to spare. When I first saw it I Thought it would be heavy. Surprisingly it's very light. B&D got this one right.
This was exactly what I needed. I lost the cord in a move. Came quickly. I have so much to do. Thank you
Horrible product never had strong power, eventually died. Customer Service evidently died first. I'll never buy Black and Decker again.
I have a Black&Decker battery power drill that I have had for years never had a problem the only thing it is a little heavy but I manage I use it quite often I would recommend it to anyone.
Black and Decker uses third part logistics which is common but not to arrive three weeks late
You have to listen to three ads to wait for them to answer their phone
There was a time when it was Black and Decker or nothing! Shame they haven't kept up with the new boys who are making quality tools at less money
I registered for a $50 Black & Decker toaster oven & had the receipt & could absolutely prove when it was purchased. The toaster oven just stopped working after only 4 months so I took it into Target hoping they'd let me exchange it since it's defective.
Target told me since it's 4 months old I'd have to contact Black & Decker's warranty department. I contacted them & the customer service representative said they personally couldn't do anything but I'd have to talk to the supervisor. They gave me their direct phone # & extension. I'm not exaggerating, I left over 10 messages for this supervisor over several months with ZERO return calls. I've never heard back from this so called supervisor. What a horrible way to do business.
Now I have to contact regular customer service again & fight with them over this ridiculous situation.
So now, not only do I have a toaster oven that punked out after only 4 months, I now have to deal with Black & Decker's awful (actually, NON EXISTENT) customer service.
I will never ever buy another Black & Decker product again & I'd urge you to stay far away from this company.
Who doesn't love Black and Decker Toaster Ovens? I always have until they chose to make the button that should stop at OFF, and push said button beyond off and it is ENDLESSLY ON. Here's the thing--OFF should be OFF. There shouldn't be any way to leave any toaster oven on because it will burst into flames! I had to turn it into an electronic clean up event.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members