Blinds.comReviews 2,819

I had emailed with a customer service Rep who was amazing and very attentive. I told him the measurements of my windows (big tall windows) because I was worried I wouldn't be able to reach them and he said there isn't a pole that's made by the brand of blinds I bought but that he could add one to my order manually. We ordered and paid more for top down bottom up cordless. Fast forward. Blinds were installed (crappy install directions) and the pole I got doesn't even work with the clips They supplied me with. Meaning, the big windows are a complete pain in the $#*! and I'll never be able to use the top down bottom up cordless option on any of my blinds. I've called and left messages and no one has called me back. I've emailed early on and the last lady I talked to said for me to send her a pic of my pole and the clips they supplied me with and that she would come up with a solution. NOTHING I've emailed her back like she wanted me to a couple times and NOTHING. The online chat is even full and now they don't email WTF! They say you have a 30 day satisfaction window and I feel like they are dragging their feet. I will not let this go. I'm to the point where I want a full refund. Very disappointed after my mother in-law had a great experience (precovid) with this company

I got a confirmation that my blinds were being made may 9. It's now june 17. Worst part is, they wont take emails, and they dont call back when you hold your place in line on the call. Just called, said they were closed. About 2 hours early, and 4 hours after they "held" my place in line. They had no problem taking my money, but cut labor for covid, destroying any hope for customer service and made the delivery times ridiculous. The only reason I gave them 2 stars, is because the last order went fine. I ordered 3 blinds. 3, and nothing fancy with them.

Buyer Beware-I need to cut down the size of the blind (from 34" to 30"). They will not cut it (will void the warranty). They will not provide the manufacturer or another party to cut it. My option was to buy a new one at my own expense or throw it out (too expensive to throw out a custom solar shade) no refund. You have 30 days. Exact measurement is with their consultant. Good luck finding someone who measures for them in your area (there wasn't anyone in my location). Nevermind the website indicates that the SUREFIT Measurement Guarantee is separate from their Satisfaction Guarantee, but they treat it the same. I am very angry and will NEVER BUY FROM BLINDS.COM AGAIN!

Do NOT buy any custom draperies from blinds.com unless you are 110% convinced of the fabric and hardware selection. Make sure you get samples of the fabric first but even those are small and deceiving. Custom drapery orders ARE NOT COVERED by the alleged satisfaction guarantee that they espouse on their website everywhere you go. Everywhere you look it says "100% SATISFACTION GUARANTEE. NOT 100% SATISFIED? WE'LL WORK WITH YOU TO MAKE IT RIGHT" That is BS and after the fact they will tell you that it does not apply to custom drapery orders. They will gladly sell you another set though if your dumb enough to buy twice. The quality of the drapery itself is subpar even for the price point but the fabric color is not even close to the online pictures and the fit and uniformity is about what you could expect in Tijuana. The pictures and description that they offer of the hardware is terrible. Worse yet, the antique bronze color is a complete joke. The grommets are black but the rod and the rest of the hardware is brass plated and doesn't even come close to matching. Do they care, not at all. I will say that the quality of the hardware was also decent for the price but you won't know what to expect until it arrives and then it is way too late.

If that experience wasn't bad enough, I tried to post this review on their website using the link that they repeatedly sent to solicit my review but they don't have the guts to post it. The response I got was, "your review cannot be published to the website, but. Our staff has read your review and values your contribution even though it did not meet all our website". They have ZERO integrity as a company.

This is a follow up to previous review. Since posting here a few weeks ago, the company has reached out to me and has rectified the situation. My special thank you to Robin who diligently followed up on my past order. She has credited my owed balance for ordered shutters to the original cost as stated on blinds.com website and has looked into the ordering protocol on the website. I have one more window to cover with shutters and will be ordering from this company again. Thank you for looking into this matter.

Terrible experience with Blinds.com customer service. I was told when we paid for blinds installation that the blinds could be delivered to the installer's address which was a potential good back up for us. We decided to use the address of the home we are closing escrow on instead. Well, due to current lock down in place in California due to Coronavirus our closing date has now been delayed for at least 2 weeks. I called blinds.com to ask them to change the shipping address of our blinds delivery to the installer's address and I was told no that that was not allowed, even though I was told it was allowed when initially ordered the blinds. I then asked if blinds.com could delay delivery of the blinds until we actually moved into our new home and I was told no, once the blinds were made they would be shipped our immediately and there was no way to put our blinds delivery on hold, we had to accept delivery. Really! So now I am being forced to accept delivery to an address I do not actually live at yet, due to no fault of my own, and blinds.com does not care and will not work with me. I am already stressed out with moving and now blinds.com is adding even more stress to my move.
I truly regret ordering my blinds from blinds.com. Please be aware that blinds.com will NOT allow you to make changes to your delivery address and will force you to accept delivery even if you do not have the ability to do so.
Shameful business not willing to assist a customer. You have been warned and should think twice about ordering from blinds.com especially if you are unable to take delivery immediately.