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From the business
At Blindster.com, we make custom window blinds, shades, and shutters simple and affordable. With more than 100 years of combined experience, our team knows this industry inside and out. There’s no question we can’t answer and no problem we can’t solve. We’ve sold millions of window coverings to satisfied customers nationwide, earning a reputation for quality, value, and outstanding service. Our unwavering commitment to customer satisfaction has helped Blindster grow into one of the largest online retailers of custom window coverings in the U.S.
Blindster Reviews Summary
Blindster has a rating of 4.8 stars from 3,769 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blindster most frequently mention customer service, good quality and great price. Blindster ranks 3rd among Blinds sites.
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Ordered free samples which arrived quickly. I then chose the color and style of bamboo Roman shades for outside window frame mounting. Shades came exact size I ordered and look fabulous. So glad I chose Blindster.
I had the best experience with blindster with the help of getting me new replacements with my warranty!
Thank you so much, Dawn, for sharing your positive experience! We're delighted to hear that our customer service exceeded your expectations and that we could assist you promptly with your replacements. Your satisfaction means the world to us.
The blind is kind of cheapy in my opinion and has a wrinkled look. Other than that it's doing its job
We appreciate you taking the time to leave a review! While we’re glad the blind is doing its job, we’re sorry the appearance wasn’t what you had hoped for. Our customer service team is here to help, so please don’t hesitate to contact customer service at customerservice@blindster.com or 1-888-256-8672, Mon-Fri 8a-5p CST, if you’d like us to review this further or explore other options.
I had accidentally made an error in my shipping information. I reached out to Blindster and Cindy quickly took care of my problem.
Thank you so much, Sarah, for your kind words! We’re delighted Cindy was able to swiftly fix the shipping issue and make your experience seamless. Your satisfaction means a lot to us!
Mary was extremely helpful in replacing a year old bamboo shade that broke with daily use. Thanks, Mary!
Diane, we're so glad Mary could quickly help resolve the issue with your bamboo shade. Thanks for sharing your feedback!
Blinds were beautiful and easy to install. Had an issue and customer service was polite and quickly resolved the issue
Thank you, Sean, for sharing your positive experience. We're delighted the blinds exceeded your expectations and that our team could promptly address your concern. Your trust means a lot, and we look forward to helping with your future needs.
Ordered blinds for all of our rooms in our Row Home and we're completely happy with them. A few years later, one of the buttons on a particular set of blinds. It took one customer service call and an email later I had a replacement sent free of charge. Specifically, Lola the rep was beyond helpful and met our needs fully.
Appreciated the assistance and fix with this company!
Jay
Thank you, Jay, for sharing your wonderful experience and kind words about Lola and our team. We’re truly grateful for your continued trust and are glad we could quickly make things right for you. It means a lot to know our service and products are hitting the mark!
I measured 5 times for accuracy before placing my order. The blinds arrived, went up easy easy and loook marvelous, darlink!
Thank you so much for sharing your enthusiasm, Bob! We're thrilled to hear the blinds were easy to install and look great in your space. Enjoy the new view!
They went up without incidents and they fit perfectly. Will be buying more for the bedrooms.
Thank you, Catherina, for sharing your experience! We're delighted the blinds fit perfectly and installation was smooth. We look forward to helping you find the perfect additions for your bedrooms whenever you’re ready.
Purchased 3 new blinds and am pleased with them … as well as the 5 other ones I have purchased with in the last several years.
However 1 of the "tool-less" blinds is stiff and the plastic handle keeps coming off when pulling the blind down. Doesn't recoil as smoothly as the other ones and doesn't stay flush to the window sill.
Thank you, David, for being such a loyal customer over the years! We truly appreciate your continued trust in us. We’re glad to hear you’re pleased with your new shades overall, but we’re sorry one of the shades isn’t operating as smoothly as it should. If you’re still experiencing stiffness or the handle coming off, please reach out to our customer service team so we can take a closer look and help resolve the issue. Customer service can be reached at customerservice@blindster.com or 1-888-256-8672, Mon-Fri 8a-5p CST.
Great products! I ordered our blinds and shades from Blindster, everything is terrific! Customer service is awesome too and very responsive! Would recommend to any friends and family members all the time!
Maureen, thank you so much for your wonderful feedback! We’re thrilled to hear both the products and our customer service exceeded your expectations, and we look forward to helping you or anyone you send our way, with any future window treatments.
After receiving my order, I noticed that it was not leveling. When I called the customer service, they gave me friendly response. Finally, I got a replacement of the defective. It was hustle free. Great service!
Stephen, thank you for sharing your experience and for your kind words about our customer service. We're glad we could quickly resolve the issue and hope this positive interaction makes future projects with us just as smooth and rewarding. Looking forward to helping you again whenever you need.
A draw cord on one side broke unexpectedly on one of the blinds. I contacted Blindster to see what might be done to fix it. I was so fortunate to have the assistance of Lola who so kind, professional and courteous. Lola assisted me with the process and after sending in a picture of the issue, Lola promptly processed a request for a replacement blind as part of the accident protection plan. Wow is an understatement, I am incredibly pleased and happy that I chose Blindster for my blinds. A heartfelt thank you to Lola and Blindster for making my day and standing by their commitment for customer satisfaction!
Jim, thank you so much for the amazing review! We’re sorry to hear the draw cord broke, but we’re thrilled that Lola was able to take care of everything quickly and kindly. It’s wonderful to know the replacement process was smooth and that our Accident Protection Plan helped get things resolved right away. We truly appreciate your trust and are so glad we could make your day. Thank you for choosing Blindster!
Called to place an order. Service rep was friendly and efficient, which I liked.
Thank you, Pauline, for sharing your positive experience with our team! It means a lot that you found the service both friendly and efficient. Looking forward to serving you again soon!
This was our third order of shades from Blindster after our house rebuild from a fire. Our daughter-in-law recommended Blindster to us as they were completing their window treatments with their new home. It has been a very positive experience.
The entire process was made easy by following the process on the website. Once our shades were on order we had regular updates as to when they went to manufacturing, shipping, and then when they were delivered.
We installed them the same morning they arrived and like the others, look and work great!
Thank you so much, Paul! We’re truly honored that you chose Blindster again after your home rebuild, and it means even more that we came recommended by your family. We’re thrilled to hear the ordering process was smooth and that the updates were helpful along the way. It’s also great to know the installation went quickly and that your new shades look and perform just as expected. We appreciate your continued trust in us. Thank you for being the best part of Blindster!
Once I got the shades I tried to put one up. The base was easy, but then I had a problem with the insertion of the blinds into the base bracket. Once I figured it out, (no directions) it was very easy to install. I ordered seven and each was labeled with the correct size... very important. Very pleased!
Thank you, Gerald, for sharing your detailed experience and for your kind words. We're glad the sizing was accurate and that you ultimately found the installation process smooth, even without directions. Your satisfaction is incredibly important to us, and we’re here to help anytime.
We received blinds for three very large windows. They are wood and gorgeous. They fit perfectly. Ordering was easy and the blinds came incredibly quickly. When we installed one of them, it suddening fell and the string that runs through them to raise and lower then was missing. The customer service was exceptional and the replacement blinds are under construction. Response was so fast, personalized, focused on satisfying our deliemma. I love a company that values quality of their product and their customers enough to help. Thanks Blindster. You will be my "go to" for blinds from now on.
Hi Robin, thank you so much for the wonderful review! We’re thrilled to hear that your wood blinds look gorgeous and fit your large windows perfectly. We’re sorry one of them gave you trouble, but we’re so glad our customer service team was able to jump in quickly and get a replacement started right away. Your kind words about our team and product quality mean the world to us. Thank you for being the best part of Blindster!
Everything went well great from start to finish. Just installed them after receiving them a week ago. Purchase price was reasonable and installation was effortless once I had the perfect timing to start and finish the job. All Good!
Bruce, we’re delighted to hear your project went so smoothly from purchase to installation. Thank you for sharing your positive experience and kind words!
Vincent was exceptionally professional, courteous, and expeditious in resolving our replacement shade. His demeanor and passion to please the customer was best in class. Congratulations to the Blindster leadership team in adapting such excellent customer service within your organization. Great job!
Thank you so much, Dave! We’re thrilled to hear that Vincent provided such professional and timely support. We’re grateful you took the time to share your experience and we appreciate your kind words!
I always knew where my order was in the pipeline, whether a new purchase or replacement for a damaged blind that was under protection policy. Fast production and shipping. Easy to install.
Thank you, Alisa! We’re so glad to hear that you had a smooth experience from start to finish. Knowing where your order is at every step, and getting it quickly, is something we work hard to deliver. We’re happy the installation was easy too! If you ever need anything, we’re here to help.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dee, thank you so much for sharing your experience with the bamboo shades. We truly appreciate your thoughtful feedback and are thrilled that you’re happy with your purchase!