Bodybuilding.comReviews 82

Bodybuilding.com is where you can truly find an answer to any question you have regarding exercise, supplementation, nutrition, and motivation to get you to be your healthiest! They are constantly posting new articles for the viewers enjoyment with each piece full of information relevant that ranges to the beginner and to the advanced. I highly recommend looking through the website if you're looking for some external motivation.

Ordered a product which was buy 1 get 1 free with 1 other product. The product which was not on offer arrived but other product was not in stock at despatch time. They don't want to give you the offer price because it was just for showing. Since than waiting, a lot of mails and conversion but all in vein. Big company but don't know when the product is going to available in Europe. Strange thing is that they don't tell you before ordering that the product is not in stock.
Wouldn't recommend anyone. Beware of these Americans fraudsters.

Love this company, they offer some fantastic supplement deals that NO other retailer can even get close to matching!

Positives:
> Massive range, you name it, they got it!
> Great deals - ALL the same (Buy-1-get-1-free, 10% off etc)
> Free gift when you spend over $75
> Fantastic customer service, including a live chat service
> Fast handling service, so your item is in the post much quicker.

Negatives:
> Postage to Australia (where I am based) is very expensive, I feel as though I am heavily ripped off - despite this, they STILL end up being cheaper than purchasing from Australia.
> They restrict a lot of items from being sent, they state this is due to customs/border protection, but my own research has shown me that a lot of these items are fine to bring into Australia.

My recommendation for you Aussies is to use a service called Borderlinx to handle your shipping for items that BB.com can't/won't ship to Aus. Pretty much, you ship your item to an "address" in the US (Borderlinx provided this - free of charge), and then Borderlinx repack and then ship the item to you (for a competitive fee). This way you can import your supplements/protein! So far nothing has been rejected by customs!

They actually deleted my review of a product, even thought I was a verified buyer as for "not to confuse the customers"!
After being a customer for over 2 years, but they delete my review as nothing happened, and the customer service was so rude as I'm the one to blame!
I bought a creatine product that had a blend of creatine types. It had creatine HCL which i wanted to try.
For my surprise when it arrived, the product had different description than the label that was displayed at BB.com.
It didn't have any creatine HCL, so BB.com deleted my verified buyer review, changed the label to a new one as nothing ever happened, then blamed me for confusing the custmores!
Will never deal with again or recommend to anyone.

I had an order shipment price and processing error online. Called the customer service line, wasn't on hold long at all I was shocked. The guy was super helpful I explained, he fixed and everything was fast simple and smooth, as the way we dream we could get customer service. I would continue using this site just because they get their job done and done right and it will keep me away from websites who do not know how to do their job or be honest with their customers or even just helpful.

Bodybuilding.com has terrible service:
Bodybuilding.com; Well, when you initially ordered it, it was not on backorder. Then we ran out so quickly, we could not fill all the orders. We had to remove the product until we have more. Me: It was on backorder when I placed my order!
Jeff ford says:
On occasion you have better deals than GNC, but you always have the worst service...
Jeff ford says:
So, is it on backorder or is it discontinued? I still want the order
Lethal Lynsey says:
It has been discontinued for now until we have more.
Jeff ford says:
When you say you had to remove it until you have more, that implies it is not d/c'd So, am I going to get it at a later date?
Lethal Lynsey says:
We should be getting more, yes. But we list the item as discontinued when it is going to take awhile to be restocked. That way people are not waiting forever on a backordered item.
Jeff ford says:
What about a substitute product?
Lethal Lynsey says:
If you would like to place an order for a different product, that would be perfectly fine. (Duh!)
Jeff ford says:
Please don't use words like "forever"... what does "forever" mean?
Lethal Lynsey says:
So a customer is not waiting more than 1 month.
Jeff ford says:
I know I could place an order for another product, but what about the "pull you in" deal on this one? Something similar?
Lethal Lynsey says:
One moment please.

Lethal Lynsey says:
I do not see any other proteins that have a Buy 1 Get 1 Free promotion. But you can purchase the 2lbs in the Phase 8.

They also said they were going to send me an email to cancel the part of the order that is "discontinued", which coincidentally happened during my conversation with customer service... but I have yet to receive the cancellation for the second order that I placed 60 secs after the first one for my daughter 3 days ago? I think I am going to go back to GNC. At least they have a true customer service dept...

"Extremely dissatisfied with their customer service and business practices. Ordered a product that was in stock then all all of a sudden during checkout it was on backorder. Today marks exactly 1 month that i have been waiting for my order just to find out that they all of a sudden completely cancelled my order. So far I have sent 4 emails to their customer service department to which only 2 were replied. All they had to say was that they were on backorder but was never given a time estimate or any way to make the situation better. Now I have to wait an additional 2-5 days to receive the money back in my account from my purchase. Customer service is imcompetant, rude, unprofessional, and lack answers to basic questions. These kinds of business tactics are ridiculous in a time where communication is so easy and customer service is of the upmost importance. No worry though ill take my money elsewhere."

Placed my order on 1st July 09, mid August and no sign of my order. Cancelled order in August 09 and to date no refund! Keep receiving email confirmations promising a refund will be made within the next 3-5 days... same promise repeated by different reps from the company.
An absolute headache! I placed the order with these guys as their website come across really impressive and they seem to be very successful but if this company operated this way in UK, I'm sure Trading Standards would be on them like a ton of bricks! I would never order with this company again, and warn all my friends and family too.
Now I'm out of pocket and well stressed out because of their poor customer service. Had I known these guys were going to turn out like this, I would have paid more and placed my order with a UK seller.
Now I know it is crucial to check out reviews on any international seller before placing an order, had I done that in the first place, would have saved me hours that its taking to get a refund from bodybuilding.com.