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BookingGroupReviews 1,537

3.3

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BookingGroup Reviews Summary

BookingGroup has a rating of 3.3 stars from 1,537 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookingGroup most frequently mention customer service, rental car and friendly staff. BookingGroup ranks 8th among Car Rental sites.

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RU
2 reviews
0 helpful votes
Follow Guseppe L.
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Macchina affidabile e pulita. È la seconda volta che noleggio l'auto con questa compagnia e continuerò a farlo quando ne avrò bisogno.

Date of experience: October 5, 2021
RU
2 reviews
0 helpful votes
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La comodità di ritirare e consegnare l'auto in aeroporto e un plus. Nessuno problema con l'autovettura che abbiamo trovato in perfette condizioni

Date of experience: October 5, 2021
RU
2 reviews
0 helpful votes
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Clear rental contract. What we liked is that the already existing damages on the car are registered upfront and shown on the rental contract including some pictures. Allowing a quick check (which is still necessary of course).

Date of experience: October 5, 2021
New Jersey
2 reviews
0 helpful votes
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Great experience
October 6, 2021

Lady at the desk was very kind and efficient. I got a very nice red Panda. Great car. All the procedure from taking the car and bringing it back were smooth. Highly recommended.

Date of experience: October 5, 2021
RU
2 reviews
0 helpful votes
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BookingGroup
September 24, 2021

It was cheaper and we got a better car - all done with exceptional customer service. Terrific English to boot. Overall, a great experience, which I've come to expect when renting from BookingGroup

Date of experience: September 23, 2021
RU
2 reviews
0 helpful votes
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Experiencia estupenda
September 24, 2021

Experiencia estupenda, todo perfecto, rapidez, profesionalidad, gran relación calidad-precio, todo muy claro. Nos mejoraron la categoría del vehículo y nos dieron a elegir entre cuatro diferentes. La recogida y entrega del vehículo fue rapidísima. Compañía muy recomendable.

Date of experience: September 23, 2021
RU
2 reviews
0 helpful votes
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We were greeted by two friendly representatives. It was a very smooth process. We were traveling to Austria and wanted to know about the toll road.

Date of experience: September 23, 2021
RU
2 reviews
0 helpful votes
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Super Anmietung gehabt.
September 24, 2021

Der sehr nette Mitarbeiter herr Luigi konnte mir sehr weiter helfen und ist voll und ganz auf meine Wünsche eingegangen.

Date of experience: September 23, 2021
RU
2 reviews
0 helpful votes
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Good car
September 24, 2021

Very professional service - I arrived from a flight on a Friday night at 8pm, there was no queue, and everybody at the counter was very welcoming to me. The car I received was very good, it was easy to find in the Munich airport parking lot, and at no moment the service staff tried to force me any insurances or other hidden cost, and were transparent throughout the whole conversations. This is greatly appreciated.

Date of experience: September 23, 2021
RU
2 reviews
0 helpful votes
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Vielen Dank
September 24, 2021

Absolut super Service mit einem überaus freundlichen Mitarbeiter der wirklich sehr hilfsbereit war und sich Zeit genommen hat für Fragen und auch wirklich professionell alles gewusst hat.
Vielen Dank auf diesem Wege und jederzeit gerne wieder

Date of experience: September 23, 2021
RU
2 reviews
0 helpful votes
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Echt top...
September 24, 2021

Gut, dass es heutzutage noch Autovermieter gibt, die kundenorientiert arbeiten und wirklich guten service bieten...

Date of experience: September 23, 2021
RU
2 reviews
0 helpful votes
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BookingGroup
September 24, 2021

Super freundliches und engagiertes Team bei BookingGroup Flughafen München, einer meiner besten Erfahrungen in 30 Jahren Fahrzeuge mieten und Reisen. Ich gebe gerne eine uneingeschränkte Empfehlung!

Date of experience: September 23, 2021
RU
2 reviews
0 helpful votes
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Nice
September 24, 2021

This two agents Leo and Karwan put a smile on our faces, fulfilled all our wishes and left no questions open. Thank you for this extraordinary service; we definitely will come back. See you soon and stay healthy

Date of experience: September 23, 2021
RU
2 reviews
0 helpful votes
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Zuvorkommende Mitarbeiter.
September 24, 2021

Habe mir hier in letzter Zeit öfters Fahrzeuge für Wochenendtrips gemietet, was immer problemlos funktioniert hat. Service war immer hervorragend, gut gelaunte und zuvorkommende Mitarbeiter.

Date of experience: September 23, 2021
New Jersey
1 review
0 helpful votes
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Scam, don't deal with them
September 16, 2021

I booked a car in Spain and the company didn't accept my American or Israeli drivers licenses. I was told I needed an international license, despite having rented in numerous other European countries and never having needed one. I emailed bookinggroup immediately and asked for a refund. A couple weeks later they emailed me back saying that it was clearly stated in the terms and conditions that I needed an international drivers license. I checked and nowhere did it say that an international license was required. Avoid this company at all costs. They would not refund me at all.

Date of experience: September 16, 2021
Suppport T. BookingGroup Rep
over a year old

Hi Ari,
Thank you for bringing this to our attention. We are currently receiving a large volume of requests, so it takes longer than normal to process them. Our apologies for that. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to look into this to see how we can help.

GB
1 review
0 helpful votes
Follow S R.
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Rip off rogue traders
September 9, 2021

Avoid at any cost! Charged me for a car I never got and refused to respond to multiple emails. I would never ever use this company again and please don't throw away your hard earned cash

Date of experience: September 9, 2021
Suppport T. BookingGroup Rep
over a year old

Hi,
Thank you for your feedback. We are sorry to hear about your experience. We are currently receiving a large volume of requests, so it takes longer than normal to process them. Our apologies for that. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to look into this to see how we can help.

NL
1 review
0 helpful votes
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Foto van een auto die ze niet eens hebben
August 22, 2021

Ik heb een auto gehuurd. Maar ze hadden die auto niet eens in hun assortiment. Ze gebruiken een foto van een ford toerneo connect. En krijg uit eindelijk en renault symbol (bouwjaar 2016). Heb geweigerd en krijg mijn borg niet terug. Ze zeggen dat het in de clausule staat. Alles oke maar waarom gebruik je een foto van een auto die je niet eens hebt? Je had genoeg renault symbols voor goedkoper, maar heb voor deze gekozen die 200 euro duurder was( door de foto). Dus niet bij booking boeken

Date of experience: August 22, 2021
Suppport T. BookingGroup Rep
over a year old

Hi Mustafa,
Thank you for your feedback. We are sorry to hear about your experience. We are currently receiving a large volume of requests, so it takes longer than normal to process them. Our apologies for that. According to our records, your request has been processed and you should have already received our answer, please check your email. If you have any questions, please contact our Customer Support Team at support@bookinggroup.com.

IR
2 reviews
0 helpful votes
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Wow, das sind nur 10 Punkte. Beste Autovermietung, die ich je benutzt habe! Ich kann raten!

Date of experience: July 29, 2021
TZ
2 reviews
0 helpful votes
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Super freundliche und hilfsbereite Mitarbeiter in BookingGroup Nur zu empfehlen!

Date of experience: July 29, 2021
South Africa
2 reviews
0 helpful votes
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Alles Prima
July 31, 2021

Diesen Anbieter gewählt wegen Möglichkeit mit anderem Rückgabeort.
Man soll ja auch mal sagen wenn's gut war und nicht nur bei Problemen reklamieren. ;)

Date of experience: July 29, 2021

From the business

Booking Group is the leading Global Online Car Rental Broker enabled by the most modern Car Rental Software for the Ground Transportation


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