On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback, with several customers expressing high satisfaction with the effectiveness of their signal boosters, particularly in challenging reception areas. Positive sentiments often highlight product quality and improved connectivity. However, significant concerns arise regarding customer service, including delayed deliveries, unresponsive support, and difficulties with returns and refunds. Many customers report frustration with the lack of communication and resolution for issues encountered. Overall, while the product itself may deliver results, the company's service approach appears inconsistent, leading to a negative perception among a substantial portion of its clientele.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Got good signal almost immediately when turned on the booster, initially experienced interference from the analogue output of the sky box. Adjusted the channel and solved the problem. Job Done
Firstly, although I ordered from Mobile Signal Boosters UK with an address in Covent Garden, the company is actually in China. This introduces delays and problems with import duties. The first booster took 2 weeks to arrive and was damaged in shipping. It took 6 weeks to get a replacement. This doesn't perform as promised, and nothing like as well as the booster it is replacing. I suspect it's faulty. I'm trying to return under their money back guarantee, but they are ignoring my emails. I'm also out of pocket for return shipping of damaged item and import duties on the shipping of the replacement. DON'T USE THIS COMPANY.
We set a high standard for ourselves and we are really sorry about any inconveniences you had to experience in your interaction with our business. Can you please provide us with more information? We guarantee, our team will do its best to make things right if you give us another chance.
I have been enjoying this five-range amplifier for three months. It greatly improves the coverage of all Mobile operators at home, and finally all household members enjoy very good and fast Internet. All the existing amplifiers that we used did not meet our expectations and in no way can they compare them with what is given by this five-band GSM amplifier. The purchase cost may not be small, but it is a really good investment. I highly recommend it to all those who complain about weak cellular signal and slow internet at home.
Tadeusz Kozłowski
We are so glad you are satisfied with our product.
Thanks for taking the time to share your rating with us. We’re here for you anytime.
After years of using sure signal my second failed, the company no longer sell the plug in units. We could no longer text from home due to such a poor signal. After research decided to purchase a signal booster from the mobile signal company, it's been a success. We now have a strong signal throughout our thick walled home. Long may it last.
Thanks so much for sharing your experience with us. It feels great to know our product is making such a positive impact.
I struggle with getting more than 1 or 2 bars signal in my house but when I go outside I get the full 5 bars without issues and had been looking around for months at which signal booster to buy.
Eventually after a lot of looking around I took the plunge and ordered one from Mobile Signal Boosters.
There were many reasons for choosing them but the biggest reason was the helpfulness of Hellen who provided outstanding advice from start to finish on which device to buy, she did not try to push me to buy a more expensive model and was more than happy to keep answering silly questions I had. She did all this in a very friendly and professional way that made me feel that my money was going to a company that would look after me if things did not work as planned.
Their website is the best of all the suppliers of this type of product making it very quick to narrow down the choices on what to buy and providing information that is clear and easy to understand. A lot of the competitors have badly designed and poorly written sites that leave you confused.
When my Signal Booster arrives I will update this review and add some pictures to show how well it is working.
Dear Anthony! We appreciate the time you took to write such a detailed review. Our team is looking forward to hearing from you and getting updates!
We do hope you are enjoying your experience with our product.
I receieved suberb presales service from Hellen who gave good advice on the required equipment and assured me about timescales for delivery. My equipment was delivered within three days from UK stock, they had included a two way rather than three way splitter but this was dealt with quickly and arrived again within a few days from the UK.
I used their installation service, which was provided by Midland Networks. The installation was excellent, cables were carefully routed and everything tidied away afterwards. Personally I would have been uncomfortable going up on the roof to mount the antenna and wouldn't have done anywhere near as tidy a job on the cables. The one shame is the cables come pre-terminated meaning I have some coils tucked away in a corner rather than runs being cut to length.
We now have 3 or 4 bars of coverage on O2 and EE where we used to only have one. Oddly the measured speeds using speedtest aren't amazing, but I can stream Netflix perfectly.
Thanks so much for sharing your experience with us. We are so glad that our service team provided a great experience for you.
We’re here for you anytime.
I was really not expecting much from the mobile signal booster but once I installed the product I was over the moon in my office i could only get one bar Signal and the internet was not working as soon as i plug the product in my phone Signal went straight to 5 bars and I got 4G internet I would definitely recommend this product to everyone if they are having Signal problems. Star product
It feels great to hear we have exceeded your expectations.
Thank you so much for taking the time to share your experience with us.
I do not get a good signal where I stay. I have to go outside to make or recive a call the signal booster I chose has completely changed this to add to this I didn't think I needed the booster with the data facility but it has been brilliant.
Thanks so much for your feedback! We’re really glad you enjoyed our product.
We’re here for you anytime.
THE MOBILE BOOSTER WORKS VERY GOOD IT MADE MY MOBILE PHONE GO FROM 1 BAR TO 5 BAR SIGNAL AND IT ALSO DID THE SAME WITH MY BROADBAND SIGNAL 5 BARS ON MY THREE BROADBAND ROUTER. I EMAILED HELLEN ABOUT MY SIGNAL PROBLEMS AND SHE TOLD ME WHICH UNIT I NEEDED HELLEN GAVE ME ALL THE INFORMATION I NEEDED AND HELP IN ORDERING AND VERY GOOD SERVICE AND AFTER SERVICE.
From 1 to 5 are what we are aiming for! So thank you for appreciating our efforts.
We will share your review with the team to let them know to keep up the amazing work!
Mobile signal booster support is very good and quickly respond and my mobile signal booster problem resolved.
Thanks,
Sunil kedar
We appreciate you taking the time to share your rating with us.
We’re here for you anytime.
Answer: It's a complete scam. They drop ship from china and their products simply do not work. 21+ days for delivery when they say next working day. Will not refund.
Answer: Lots of choice and product information on their website. Easy to understand, which enabled me to make an informed choice.
Answer: Legit! I have the proof in terms of an order that was satisfied and all equipment is up and running and working well.
We appreciate you taking the time to share your rating with us.
Our team does its best to provide good quality and user-friendly products. So, thank you for appreciating our efforts.