BrillianceReviews 420

My fiancee ordered a ring for me here. It is so cool. I like it a lot. I will buy a bracelet here too.

I've tried the rest, these guys are the best!

I wanted to take a moment to express the service and quality of product I received from Brilliance. These guys treated me like family (they even gave out their personal numbers so I could text them direct) and delivered on a ring that exceeded all my expectations. They also came in thousands less then stores or "reputable" jewelry stores in my area.

These guys are the real deal and do yourself a favor and give them a call. You will no be disappointed.

I purchased an engagement ring from brilliance.com. At first i was skeptical because i could not see the diamond in person. After speaking with members of their sales team i felt much more comfortable. They were able to send me magnified videos of the diamonds as well as the certifications to review. They were available by phone for all the questions that i had and gave me advice as well. This was extremely helpful! They even expedited the process so that i could get it in time for the date i wanted to propose. I received the ring and am very happy with how it turned out!

Just purchased another ring! Very happy with the customer support I received and the product! Will shop again.

My experience with Brilliance was amazing. Their customer service is top tier. Representatives were in contact with me throughout the whole process. The engagement ring I purchased came on time and the quality exceeded my expectations. Will definitely recommend and do business with them in the future.

Recently lost one of the screw backings to my stud earrings purchased from Brilliance back in 2015. I contacted Brilliance to take advantage of the lifetime warranty, and was immediately provided all the necessary documentation and steps for sending in my jewelry to have a new backing made/provided. Called in this week as it has been a few weeks without any update. Turns out I had an old phone number listed on my account and Brilliance had been reaching out to the old number for a weeks! Danielle was super friendly and helpful in updating my phone number, confirming my new address for returning my jewelry to me, and answering some other miscellaneous questions. It honestly felt like I was chatting with an old friend, Danielle was casual and genuine, while remaining completely professional. This has been such an easy process to get my earring backing replaced and I know my jewelry is in good hands with Brilliance!

When searching for a wedding band for my fiancé, I found it to be very difficult to find a ring that was both great quality and very well priced. Brilliance was able to exceed both of those expectations, on top of resizing the ring for us with unbelievable speed and ease. Definitely recommend working with them to get your dream ring! Danielle was great to work with when it came to getting the ring by the date needed and shipping it overnight.

Ordered a ring in a size of 5.5 but received a ring at a 5.25. Had to pay $80 to buy insurance and ship back for resizing only to be told after it was fixed it was going to cost me another $80 to send it back unless i want to write a review for $50 off shipping cost. Costumer service was good and the people I spoke to was nice but don't like spending up to $2000 for a ring and told i get a free resizing for the first 90 days but cost my an additional $100 or more to get it correct.

The ring I ordered from brilliance was even more spectacular in person than in the picture provided. The team was incredible every step of the way and reached out to me when necessary. Everyone's been very knowledgeable and helpful!

I dealt with Parker Sonani who provided unparalleled service and excellent terms. He was there for me from A-Z and came through in having the diamonds arrive by the date I needed. Brilliance provided me with the most affordable and excellent diamonds based on my budget. GIA certificates and appraisal to boot! Simply Excellent. Highly recommend!

I love this earring. It is modern, timeless and beautiful. I look forward to purchasing from Brilliance.com in the future.

Customer service was very helpful with my resizing request. I was assisted by multiple representatives.

The products on Brilliance were reasonably priced, shipped safely, and the options on the site for creating custom jewelry were fantastic!

Super easy business to deal with! I picked the wrong ring size and had to send it back for resizing and they kept in touch with me the whole time. Great price and quality.

My husband and I bought our rings here with only a few months before our wedding date. We received an awesome sale price that we were super happy with. The rings are beautiful, and fits perfectly with my engagement ring and his was great but needed to be resized - we sent it back with just enough time to spare and they realized it and rushed it through, overnighting it to us to get to us in time for us to leave for our wedding trip. Danielle was my main customer service rep and she was amazing! I was annoying with my emails ans calls but she responded to every one in a timely manner & kept me updated the whole way.

Ordered a ring for my daughter's wedding and I came super fast and was absolutely perfect! We had the size off by 1/2 and they were there to take care of me and always got a live person that was kind and courteous! 100% will be back again

I was looking for a round diamond for a ring I was having made. I had a budget, but still wanted the stone to meet certain criteria as far as color, size, clarity and fluorescence. Representatives at Brilliance worked with me to get me good clear photos, and even 360 videos of some of the stones I was considering. I got a lovely diamond, and it was carefully shipped, and all paperwork included. I could not be happier and now have the ring that have wanted for so long!

They have great service, very helpful and affordable prices for anything your looking for, and delivery is very quick