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The company enjoys a strong reputation for exceptional product quality and competitive pricing, particularly with lab-grown diamonds. Customers frequently commend the attentive and personalized customer service, highlighting staff members' dedication to addressing individual needs and concerns. However, some reviews indicate issues with service delays, particularly regarding order fulfillment and the processing of returns, which can lead to customer frustration. While the majority of feedback reflects a positive overall experience, the company could enhance its processes to improve communication during delays and streamline returns, ensuring consistent customer satisfaction.
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I had a very great experience with brilliance. As soon as I contacted them they were very quick to get back to me. They did a great job with customer service, and making the ring. The ring is beautiful and my fiancé loves it
Found the best prices on any site or retail shop on brilliance and the customer support was unparalleled. 10/10 would recommend.
I am contented to order here. I bought a pair of rings for my sister. She is obsessed with your jewelry. It looks so stylish.
When my wife found the online store she was happy to the amount of options they offered and also the no tax was a plus
I am so glad that I went with brilliance. The representative helped me to pick out a better diamond then I would have known to pick and the ring turned out beautiful.
These guys are amazing. We did our engagement ring with them several years ago and loved it so now we did some matching earrings. Great prices and great service. Highly recommend.
I ordered a Damascus steel ring and it came out beautifully. The diamond sparkled and I've not seen a more unique steel. It was made with love, I can tell. The engraving was perfect, no issues whatsoever. It took a while to receive, but it was worth the wait!
I bought my wife ring from them and so happy. They did great job and she loves it. Quick response and on time delivery.
I was looking for a 2ct diamond oval center stone. Jennifer helped me find a good quality for a great price. Then she sent me some rings to match it. I will tell everyone to buy from Brilliance to get diamonds. Ask for Jennifer tell her I sent you.
I was looking for something for my partners birthday that showed were together forever and found the most perfect ring on Brilliance. I ordered, got it quickly, and it even came with a sheet showing it's worth. My partner was elated and wears it every day! The best part, they work with Affirm and I was able to finance the ring! I couldn't be more happy with Brilliance!
I bought a flawless diamond ring for my wife. The diamond was incredibly cheap compared to generic jewelry stores. Great customer service and fairly fast shipping. No complaints glad I bought it!
This ring was perfect. The team worked with me from start to finish. Natasha took the pictures I had and turned my vision into something really beautiful.
I have had a great experience on my purchase. It was beautifully made and engraved. Have not had a chance to get it back to them for resizing due to Covid and being a essential worker. The owner was very helpful with extending the warranty which I appreciated but we still have not gotten shipped back yet.
I'm usually not big on reviews. But Brilliance has earned every bit of attention and praise that I will mention here. Quality, Professionalism and Service exceeded all my expectations. Ms. Natasha has guided me from the start, helping me with choices and updated me every step of the way on the progress of my jewelry piece being made. When it came time to receive my purchase I was given a tracking number it came just as promised beautifully packaged with all the necessary documents. This site, their service and their workers are outstanding. Thank you Natasha! Thank you Brilliance.
I was looking for an engagement ring setting with a celtic design. I only found a couple anywhere, and brilliance.com had the one I liked best. It also was available at a great price. But to top it off, the customer service was just great. I think Maegan was more helpful than just about anybody else I have ever worked with. They got me the setting just in time, and I was able to propose. Spoiler alert. She said yes, and she loves the ring. I will definitely be coming back to Brilliance.com when I next want to buy jewelry.
Such a great experience! Natasha was phenomenal with suggestions and ideas when I was perusing through rings. She has great communication skills and helped me find the ring and diamond that worked with my budget! My fiancé absolutely loves the ring and said "it was everything I wanted in a ring."
Such a great experience working with Brilliance and Maegan Lahti. She guided me through the whole process and helped me narrow it down to the perfect ring. My fiancé loved it and is obsessed with how it turned out. Thank you Maegan and Brilliance team!
Ordered a custom wedding band for my husband based on a photo I saw online. It was created as requested with a quick shipping time! Not our first purchase from Brilliance, will not be our last!
Answer: Officially, lab diamonds have the same chemical and physical properties as natural diamonds and exhibit the same fire, sparkle, and brilliance. In fact, lab diamonds are so identical that most expert diamond graders need to use a machine to detect their origin (lab or natural). However, some people claim that they can see a difference, or that lab diamonds have a slightly bluer sparkle to them. Overall, the answer is that they look the same to most people.
Answer: Thanks for your question! Many times the diamonds with the best prices in a given carat and quality range will have fluorescence because, as you mention, it may make the diamond cloudy (though most of the time it does not). Fluorescence affects each diamond differently and we recommend that a gemologist inspect the diamond visually to determine if fluorescence has affected a particular diamond. We would love the opportunity to personally inspect any diamond you are interested in, please call a Diamond & Jewelry Expert at 866-737-0754 with the stock number or email service@brilliance.com.
Answer: Glad you found it to be a great resource for you!
Answer: Karen, Thank you for submitting your question. We work by appointment only in our showroom and you can email us at service@brilliance.com to arrange a time.
Answer: Yes we do. We work with PayPal Credit to offer financing and also can tailor a payment plan based on your order as well. Please contact our Sales Team with the specific item(s) you are looking for and we can take it from there.
Answer: Roger thank you for your question. Could we schedule a time to speak over the phone to go over our policies and what you are looking for? What is the best contact number to call?
Answer: Noel I wanted to follow up to make sure you got the diamond and it worked out for you? I personally looked at it before it left our offices and was very impressed with the value and size myself. Thank you
Answer: Noel, thank you for submitting a question and you most likely emailed Erin on her day off. We have confirmed she has sent you an update and if there are any additional questions we can help with please do not hesitate to let us know.
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