business logo of Brilliance

BrillianceReviews 420

3.9

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Brilliance?
grey star
grey star
grey star
grey star
grey star

Brilliance Reviews Summary

The company enjoys a strong reputation for exceptional product quality and competitive pricing, particularly with lab-grown diamonds. Customers frequently commend the attentive and personalized customer service, highlighting staff members' dedication to addressing individual needs and concerns. However, some reviews indicate issues with service delays, particularly regarding order fulfillment and the processing of returns, which can lead to customer frustration. While the majority of feedback reflects a positive overall experience, the company could enhance its processes to improve communication during delays and streamline returns, ensuring consistent customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
95
value
94
shipping
96
returns
48
quality
94

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
Follow William B.
Unfollow William B.
Share Review
Report Review

Great experience
April 7, 2021

I had a very great experience with brilliance. As soon as I contacted them they were very quick to get back to me. They did a great job with customer service, and making the ring. The ring is beautiful and my fiancé loves it

Date of experience: April 7, 2021
Florida
1 review
0 helpful votes
Follow Michael M.
Unfollow Michael M.
Share Review
Report Review

Found the best prices on any site or retail shop on brilliance and the customer support was unparalleled. 10/10 would recommend.

Date of experience: March 9, 2021
Switzerland
2 reviews
0 helpful votes
Follow Dana L.
Unfollow Dana L.
Share Review
Report Review

Contented to order here
February 21, 2021

I am contented to order here. I bought a pair of rings for my sister. She is obsessed with your jewelry. It looks so stylish.

Date of experience: February 20, 2021
Illinois
1 review
0 helpful votes
Follow Milton L.
Unfollow Milton L.
Share Review
Report Review

Surprising fine
February 20, 2021

When my wife found the online store she was happy to the amount of options they offered and also the no tax was a plus

Date of experience: February 18, 2021
Ohio
1 review
0 helpful votes
Follow Alison M.
Unfollow Alison M.
Share Review
Report Review

Smooth transaction
February 20, 2021

I am so glad that I went with brilliance. The representative helped me to pick out a better diamond then I would have known to pick and the ring turned out beautiful.

Date of experience: February 18, 2021
Florida
1 review
0 helpful votes
Follow Matthew F.
Unfollow Matthew F.
Share Review
Report Review

Amazing company
February 4, 2021

These guys are amazing. We did our engagement ring with them several years ago and loved it so now we did some matching earrings. Great prices and great service. Highly recommend.

Date of experience: February 3, 2021
New Mexico
1 review
0 helpful votes
Follow Trinity W.
Unfollow Trinity W.
Share Review
Report Review

Ring was perfect!
January 20, 2021

I ordered a Damascus steel ring and it came out beautifully. The diamond sparkled and I've not seen a more unique steel. It was made with love, I can tell. The engraving was perfect, no issues whatsoever. It took a while to receive, but it was worth the wait!

Date of experience: January 18, 2021
Maryland
1 review
0 helpful votes
Follow Hamed A.
Unfollow Hamed A.
Share Review
Report Review

Great experience
January 16, 2021

I bought my wife ring from them and so happy. They did great job and she loves it. Quick response and on time delivery.

Date of experience: January 15, 2021
Ohio
1 review
0 helpful votes
Follow Angela W.
Unfollow Angela W.
Share Review
Report Review

Gorgeous
January 16, 2021

Ordering with simple, and the customer service was top notch! My ring is amazing! Custom designed and flawless

Date of experience: January 15, 2021
Maryland
1 review
0 helpful votes
Follow Cracker J.
Unfollow Cracker J.
Share Review
Report Review

The Big One
January 17, 2021

I was looking for a 2ct diamond oval center stone. Jennifer helped me find a good quality for a great price. Then she sent me some rings to match it. I will tell everyone to buy from Brilliance to get diamonds. Ask for Jennifer tell her I sent you.

Date of experience: January 15, 2021
District of Columbia
1 review
0 helpful votes
Follow Patrick M.
Unfollow Patrick M.
Share Review
Report Review

Wonderful company
January 15, 2021

I was looking for something for my partners birthday that showed were together forever and found the most perfect ring on Brilliance. I ordered, got it quickly, and it even came with a sheet showing it's worth. My partner was elated and wears it every day! The best part, they work with Affirm and I was able to finance the ring! I couldn't be more happy with Brilliance!

Date of experience: January 14, 2021
Louisiana
2 reviews
0 helpful votes
Follow Kasey R.
Unfollow Kasey R.
Share Review
Report Review

Great buy!
January 15, 2021

I bought a flawless diamond ring for my wife. The diamond was incredibly cheap compared to generic jewelry stores. Great customer service and fairly fast shipping. No complaints glad I bought it!

Date of experience: January 14, 2021
Texas
1 review
0 helpful votes
Follow Justin L.
Unfollow Justin L.
Share Review
Report Review

Ring Perfection
January 14, 2021

This ring was perfect. The team worked with me from start to finish. Natasha took the pictures I had and turned my vision into something really beautiful.

Date of experience: January 13, 2021
Florida
1 review
0 helpful votes
Follow Carlise C.
Unfollow Carlise C.
Share Review
Report Review

I have had a great experience on my purchase. It was beautifully made and engraved. Have not had a chance to get it back to them for resizing due to Covid and being a essential worker. The owner was very helpful with extending the warranty which I appreciated but we still have not gotten shipped back yet.

Date of experience: January 13, 2021
New York
1 review
0 helpful votes
Follow Lr J.
Unfollow Lr J.
Share Review
Report Review

Outstanding Experience
December 25, 2020

I'm usually not big on reviews. But Brilliance has earned every bit of attention and praise that I will mention here. Quality, Professionalism and Service exceeded all my expectations. Ms. Natasha has guided me from the start, helping me with choices and updated me every step of the way on the progress of my jewelry piece being made. When it came time to receive my purchase I was given a tracking number it came just as promised beautifully packaged with all the necessary documents. This site, their service and their workers are outstanding. Thank you Natasha! Thank you Brilliance.

Date of experience: December 24, 2020
Texas
1 review
0 helpful votes
Follow Henry L.
Unfollow Henry L.
Share Review
Report Review

Amazing Customer Service
December 25, 2020

I was looking for an engagement ring setting with a celtic design. I only found a couple anywhere, and brilliance.com had the one I liked best. It also was available at a great price. But to top it off, the customer service was just great. I think Maegan was more helpful than just about anybody else I have ever worked with. They got me the setting just in time, and I was able to propose. Spoiler alert. She said yes, and she loves the ring. I will definitely be coming back to Brilliance.com when I next want to buy jewelry.

Date of experience: December 24, 2020
California
1 review
0 helpful votes
Follow Ben R.
Unfollow Ben R.
Share Review
Report Review

Such a great experience
December 11, 2020

Such a great experience! Natasha was phenomenal with suggestions and ideas when I was perusing through rings. She has great communication skills and helped me find the ring and diamond that worked with my budget! My fiancé absolutely loves the ring and said "it was everything I wanted in a ring."

Date of experience: December 10, 2020
Florida
1 review
1 helpful vote
Follow Scott M.
Unfollow Scott M.
Share Review
Report Review

Great ring and service!
December 9, 2020

Such a great experience working with Brilliance and Maegan Lahti. She guided me through the whole process and helped me narrow it down to the perfect ring. My fiancé loved it and is obsessed with how it turned out. Thank you Maegan and Brilliance team!

Date of experience: December 8, 2020
Texas
1 review
0 helpful votes
Follow Zach S.
Unfollow Zach S.
Share Review
Report Review

Wonderful
December 4, 2020

My experience with Brilliance was amazing. They were quick with delivery and very accurate with their descriptions of my wife's engagement ring.

Date of experience: December 3, 2020
Missouri
1 review
1 helpful vote
Follow Ashley M.
Unfollow Ashley M.
Share Review
Report Review

Husband's wedding band
November 24, 2020

Ordered a custom wedding band for my husband based on a photo I saw online. It was created as requested with a quick shipping time! Not our first purchase from Brilliance, will not be our last!

Date of experience: November 24, 2020

From the business

At Brilliance we are all about Better Diamonds, Lower Prices. Discover a better way to buy diamonds, design a unique ring or create that perfect jewelry gift.


brilliance.com
Founded in 1989
Boynton Beach, Florida, United States