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Brilliant EarthReviews 69

2.7

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Brilliant Earth Reviews Summary

Brilliant Earth has a rating of 2.7 stars from 69 reviews, indicating that most customers are generally dissatisfied with their purchases. Brilliant Earth ranks 29th among Engagement Rings sites.

service
16
value
15
shipping
15
returns
12
quality
16
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New York
1 review
1 helpful vote
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I found the engagement ring that my fiancée wanted. Couldn't have been easier. Found a ton of beautiful items on the website, so I know where to go for future gifts for her!

Date of experience: November 7, 2020
New York
1 review
1 helpful vote
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Thanks Brilliant Earth!
October 28, 2020

Knew exactly what I was looking for and it was easy to find through the website. The website is easy to navigate and it really didn't take me all that long to by the perfect ring! Thanks Brilliant Earth!

Date of experience: October 28, 2020
France
1 review
0 helpful votes
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My ring is gorgeous!
September 29, 2020

My fiancé bought my engagement ring from Brilliant Earth and I had to resize multiple times. Customer service is amazing and my ring is gorgeous! I had to come back for my wedding band.

Date of experience: September 28, 2020
Colorado
1 review
0 helpful votes
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I love how easy it is to shop online with brilliant earth! Lots of selection to choose from. The filters are great and makes it easy to find exactly what you are looking for.

Date of experience: September 18, 2020
Argentina
1 review
0 helpful votes
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I recently shopped at Brilliant Earth for an engagement gift for my wife. I settled on a pair of diamond earrings and the quality and finish was excellent. The service and product definitely exceeded my expectations and we'll be lifelong customers.

Date of experience: August 30, 2020
Argentina
1 review
0 helpful votes
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I had a very special event coming up and needed a WOW necklace. I knew I wanted to invest in something of really good quality but that also had that WOW factor. Brilliant Earth's collection did not disappoint. They had several items that were very interesting and at reasonable price points. I ended up splurging a bit more than I had intended to, but I know I'll have this piece for years to come. It arrived on time and was really nicely packaged. I appreciate the care they took in sending it to me.

Date of experience: August 23, 2020
Colorado
1 review
0 helpful votes
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After shopping for the perfect rose gold ring for what felt like years, I almost gave up until I saw so many options on Brilliant Earth's website. My whole experience with this company was very personal and we got the perfect ring at a price we were comfortable with! I am so happy with my gorgeous ring!

Date of experience: August 17, 2020
Argentina
1 review
0 helpful votes
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Lots to choose from!
August 9, 2020

Brilliant Earth was recommended to me by my brother as he has shopped with them quite a bit in the past. It's definitely the most unique and reasonably priced option I've seen in a while! There are tons of options available, even for men, I was pleasantly surprised.

Date of experience: August 9, 2020
Latvia
1 review
0 helpful votes
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My first experience with Brilliant Earth was when I had to get a ring resized and I was so impressed with how quickly it all worked out and it came out looking just as good as when I got it. Would recommend to anyone! 10/10 overall experience.

Date of experience: August 3, 2020
Poland
1 review
0 helpful votes
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This was my second purchase I made with Brilliant Earth. Both times, the service has been impeccable and the items purchased have been amazing!

Date of experience: July 16, 2020
Nigeria
3 reviews
0 helpful votes
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Nice prices!
June 25, 2020

Brilliant Earth is undebatably one of the very few places you would get the best price for your rings.

Date of experience: June 25, 2020
Colorado
1 review
0 helpful votes
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I recently bought the most beautiful bracelet online from Brilliant Earth. It was just as gorgeous in person as it was photographed online. You never know if you can trust websites these days to ensure you're going to actually receive what you see online, but you definitely can with Brilliant Earth. The description of my bracelet was bang on and really exceeded my expectations in person when I got the delivery. Very happy with my purchase!

Date of experience: June 23, 2020
Utah
1 review
0 helpful votes
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Super happy with my experience with Brilliant Earth. I had no idea what my ring size was so I checked out their FAQ section and found out that they can send you free sizer, serious game changer. I've never shopped with a company that really puts their clientele first like this, I'm going to recommend this brand to all my friends!

Date of experience: June 17, 2020
Poland
1 review
0 helpful votes
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Thank you so much Brilliant Earth for my beautiful birthday tennis bracelet. It is by far the best purchase I've made in a very long time. The quality is top of the line and the bracelet is absolutely stunning. I couldn't have found a better jeweler anywhere else. The experience was great from start to finish. I would recommend Brilliant Earth to anyone looking for quality jewelry and just flawless diamonds. This was my first purchase with them but it will definitely not be my last. I can't wait to have them help me and my fiance design our wedding bands this coming year.

Date of experience: June 5, 2020
Portugal
1 review
0 helpful votes
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I just bought from Brilliant Earth for the first time online a few weeks back and it definitely won't be my last time. I was nervous when I purchased because you never know what to expect when it's your first time purchasing, but they did not disappoint. From the delivery and processing times, to the beautiful packaging and the overall quality of the pieces, Brilliant Earth just really stands out in their industry.

Date of experience: June 5, 2020
Portugal
1 review
0 helpful votes
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Very good service!
June 4, 2020

The selection, cuts, diamond sizes and variety is just amazing at Brilliant Earth. They have something for everyone's budget and you can really figure it out easily with the great assistance from their sales associate. If you can't make it into one of their locations, their website is awesome and you can call in to ask any questions you may have to a sales associate at their call center too. Very good service.

Date of experience: June 4, 2020
Poland
1 review
0 helpful votes
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One of the prongs came loose that was holding the diamond in my engagement ring that we purchased from Brilliant Earth quite some time ago. I called their toll free line to inquire about repairs and the associate was extremely pleasant and friendly to deal with. She advised me of their policies and how to go about returning the ring for repair. The advertised turn around time was accurate and when I got my ring back it was better than before- they even cleaned it up really nicely for me! I loved my ring before and even more now. I swore I'd write this review to commend Brilliant Earth not only for their excellent service to my husband when he purchased, but stellar customer service even after purchase with this repair.

Date of experience: May 28, 2020
Arizona
1 review
0 helpful votes
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Fast delivery
May 22, 2020

Recently shopped with Brilliant Earth for both my mother and wife's mother's day gifts. Each item arrived earlier than expected and they were beautifully wrapped. I will definitely do business with Brilliant Earth again for more of our jewellery needs and will also suggest their services to friends and family because I truly feel they go above and beyond to offer a remarkable product and experience to their customers.

Date of experience: May 22, 2020
California
1 review
0 helpful votes
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Thanks guys!
May 20, 2020

My husband and I bought our wedding bands from Brilliant Earth and brought them back to be cleaned and have mine repaired before Covid. I forgot to write this review earlier, however I wanted to thank Brilliant Earth for the exceptional products and service. The repair was completely my fault, and they were so nice and welcoming when I returned to have them repair it for me. We took advantage of the fact that we were having it repaired to have both of our rings also cleaned nicely and we couldn't be happier with the outcome. The service we received when we initially bought them and when we returned to have mine fixed was amazing. Since some jewellery purchases are quite expensive, you want to be sure you can trust the company you're choosing to go with, and you can definitely do that with Brilliant Earth! Thanks guys!

Date of experience: May 20, 2020
Georgia
1 review
0 helpful votes
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Lovely service
May 20, 2020

I recently bought my girlfriend an engagement ring through Brilliant Earth's site and I was extremely satisfied with the product when I received it earlier this week. The cut and diamond are simply flawless. She was wowed by the nice sparkle and the beautiful packaging as well. I'm so happy I trusted to go with Brilliant Earth for this important purchase. Because it is such a high ticketed item, I wanted to be sure I was selecting a reputable company. Having read other reviews and reading their blog posts on how much they give back, I felt comfortable doing business with them.

Date of experience: May 19, 2020

From the business

Brilliant Earth is the global leader in ethically sourced fine jewelry. Shop at https://www.brilliantearth.com


brilliantearth.com
Founded in 2005
San Francisco, CA, United States