Brilliant EarthReviews 69

I was initially excited to be able to purchase my engagement ring from Brilliant Earth. I liked the idea of a lab-grown gem with fewer impurities, they are reasonably priced, and they offer emeralds, which is what I purchased. However, within three full years of purchasing a $1800 ring setting, the ring broke into 2 pieces, and an accent diamond had been lost during the break. This happened as it was just being worn regularly, and I would like to note that while the ring was less than 3 years old, it was not worn for 9 of those months during my wife's pregnancy. So after less the 1.5 years of usage, the ring broke, and they claimed there were no manufacturing flaws, but a second opinion from another jeweler let us know that it was indeed an issue with the manufacturing of the ring itself (which makes sense why it would break after less than 2 years). Despite this, the best they could offer was a 50% metal credit toward a new setting, and that credit was based on a value lower than the original cost. I'm deeply disappointed and therefore, I will not be purchasing from them again and would caution others about the fragility and craftsmanship of their rings.

A company that says it's "ethical" doesn't refuse to answer how it avoids Israel in its supply chain, a country that is well known for being deeply integrated in the supply of precious stones and minerals.

If I could give less than one star, I would. My experience with Brilliant Earth has been nothing short of a disaster. My fiancé purchased my engagement ring and wedding band from Brilliant Earth in June 2023, and he proposed in July 2023. Just two months later, in September 2023, the prongs on my engagement ring completely broke apart for no reason. I wasn't doing anything strenuous—no physical labor, no hard activity. It literally fell apart on its own, which forced us to reschedule our engagement photos. Then, in February 2025, stones fell out of my wedding band. Again, no rough wear, no damage. I never wore my rings around the house, in the shower, doing chores, etc. I had my rings off more than I did on because I was so scared of them breaking. Both times, Brilliant Earth fixed it for free, but it seemed like they were just trying to cover their tracks for what is obviously horrendous quality and craftsmanship. Fast forward to April 2025, and my engagement ring broke apart AGAIN—this time while I was simply clapping at a school musical. That was the last straw for me. Luckily I found all the pieces and chose to have a local small jeweler fix it. They did a much phenomenal job, and I feel much more confident with their work. Brilliant Earth may talk a big game about ethics and sustainability, but that means nothing if the quality of their rings is garbage. They may "fix" the problems, but only to avoid admitting their products are deeply flawed. Please do yourself a favor: DO NOT SHOP HERE. Invest in a small, reputable jeweler who cares about the longevity of your ring—not just the branding. I learned the hard way. You don't have to.

Beware of the model you purchase. Mine has a 1.3mm ring, and it broke after removing a sleeve, which is, from my point of view, not normal.
We called the customer service and had multiple discussions with them, but overall, what came out is that thin ring are not meant to be worn everyday, and that I should remove it when I sleep, shower, train, and so on.

I'm really angry at the fact that they won't offer us anything else than a credit of the value of the ring at the moment of purchase. I mean, first of all, it should have been mentionned somewhere on the website the risks of having a thin ring, and how to take care of it. Nowhere is it mentioned. How was I supposed to know that an engagement ring (which you're supposed to where everyday) has to be taken of pratically always?

Also, there is no way I am purchasing this ring again, as it will break a second time. They suggest us to go with a larger band, which has a higher price of course. I feel like it is not our responsibility to pay more than we were ready to, because of a lack of communication and false advertising.

Anyways, they have beautiful product, just get educated somewhere else before you make a purchase.

This continues to be a nightmare experience. At first everything seemed ideal - I was able to pick a nice looking setting and the exact diamond specs I wanted. I made the order and then called to arrange for a guaranteed delivery date. I was promised a specific date for delivery (at a cost of almost $200 extra) and made arrangements to be home while the GF was away.

The ring did not come on that day and instead it was later delivered directly into my GF's hands... there goes the surprise (the packaging is NOT discreet enough). Brilliant Earth said "sorry", refunded the extra cost to guarantee a delivery date and sent me complimentary silver stud earrings (cheap) - this did not make up for ruining the surprise.

If that wasn't a enough of a fumble, less than 2 weeks after I put the ring on my GF's finger (again, the moment was robbed from us because it was not a surprise) a diamond fell out of the setting. Brilliant Earth has offered to fix it (and what choice do I really have), but they want my now fiancé to go without a ring on her finger for a month while they fix their own mistake. This will no doubt raise eyebrows, if not questions, and be embarrassing for her.

Smaller issue: I was promised a free pair of diamond stud earrings with the ring; they did not come. I called about this and they sent them out after-the-fact. The studs are laughable and are not much of a gift at all. I have chosen to toss these rather than give them to someone (who would just about have to use a magnifying glass to tell that there was even a diamond on them). I have shared all of this with Brilliant Earth multiple times. Each time they are sympathetic and admit to dropping the ball, they say they will escalate the complaint, and I never hear from them again.

I feel embarrassed myself and that I let my fiancé down by trusting Brilliant Earth. I write this review with the hopes of saving some from my experience - go anywhere else!

Absolutely terrible and unreliable. I have not even been married 2 years I am on my 3rd band with them that has broken. They are extremely unreliable and customer service is awful. They refuse to give me a refund when BIG diamonds have fallen off my newly upgraded $3,000 band TWICE now. They have replaced it already and 2 weeks later, another diamond fell out. I haven't had my wedding ring this entire year consistently on my finger due to this companies policies. I haven't had it on my hand for even 30 days before diamonds are popping off my band and nowhere to be found. This company is a disgrace when it comes to the uniqueness and cost of diamonds for a wedding band. Do not use them whatsoever. We will be sure to be letting all of our friends and families aware of this company's extremely poor etiquette for high paying customers.

Had trouble ordering kept being told theyre holding funds for 24 - 48 hours. Then order finally in and they dont send part of the order and the necklace they do send comes tarnished. I try emailing, wait 3 days for a response to get an email that says send back my tarnished ring (didnt order a ring) and they will charge me for repair. No mention of other earring. I call only to be told 24 - 48 hours again and that i need to send back necklace. Nothing further done to help.

I had a few questions related the shipping procedure. I like how quickly they responded to my questions and resolved my issues. Strongly recommend!

About two months ago, we noticed that one of the beautiful engagement ring's tiny stones was missing. I called Brilliant Earth; they issued a return ticket and shipment documentation. A phone call was scheduled with a customer support representative. Initially, Brilliant Earth asked for a few hundred dollars to fix and strengthen the ring's prongs. I protested as the engagement ring was relatively new. My argument was accepted, and the repair was done for free. A couple of months later, we received the ring back. Overall, I am delighted with both the procedure and the outcome.
I have learned from the process that the ring needs regular maintenance of not only cleaning but re-checking the prongs.

I just discovered this site. They had what I wanted and sent it out immediately. No hidden costs and I ended up getting exactly what I wanted.

It is very easy website to use. Good customer service experience and selections. Really fast shipping and I am so glad to order at Brilliant Earth company!

I need some help buy a gift for my girlfriend. Everyone I spoke with was amazing. They helped me find something special for her and I'm glad I called.

Shopping at Brilliant Earth is easy. They have soo much to choose from. I was looking for more and an antique look. Happy with what I found and I know if I'm in the market for more jewelry, which will probably happen, I'll be looking here first!

I went with Brilliant Earth as it suited my budget. The jewelry is amazing, the website is simple and easy to use.

I really like the detail that was put into the description of each item. I bought a few years back and the the diamond still looks amazing. Great value!