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Calendars has a rating of 2.1 stars from 150 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Calendars most frequently mention customer service, business days and credit card. Calendars ranks 15th among Calendar sites.
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I ordered two advent calendars in November and received one mid December and the second on Dec. 23. Little late to start eating chocolates for each day of December!
I placed an order on November 24,2020 for four calendars to give as Christmas gifts. This was two days before Thanksgiving. While the website for Calendars.com stated it might take between 5-7 days to ship the order, it took two weeks! I called customer service on Monday, December 7 and found out all four calendars were packaged and ready to go (I've no idea how long they'd been at that stage of preparation) but they wouldn't be shipped for another 2-3 days, however I could pay for expedited shipping. No way! They actually shipped two days later but it's now been a week and a half and I'm still waiting! UPS started the process, only to hand it off to the USPS. I need to ship one of the gifts to another state whenever I receive so that gift will not be arriving in time for Christmas! Terrible, terrible service on the part of calendars.com and I will never order from them again. I should have ordered from Amazon as I originally intended
Hello Beth,
I am so sorry you had such a negative experience. Were your issues resolved? If not, please contact our customer service team at gethelp@calendars.com or call 800-366-3645. Please mention your negative review on sitejabber and we will see what we can do to make the situation right.
Sincerely,
Christi Graybill
VP Ecommerce Operations
Below is the email I sent to this company via their website:
My order # is *******. It was placed on Nov 30,2020 and I received an email that it shipped on December 4,2020 and I was to have received it on December 11,2020. I have not yet received it. I called on Sunday December 13,2020 and was told to wait another 2-4 business days, as per the indication on your website. I waited and called back today (December 18,2020) because I still have not received the order. Today, after waiting on hold for 1 hour and 22 minutes, I spoke with the rudest customer service agent.
When I was dissatisfied with her response to wait another 10 business days and asked to speak with her supervisor, she hung up on me. UNACCEPTABLE. I expect this order to be cancelled. I am going to find the calendars else where. I have been a customer for many years, however I will NEVER shop with calendars.com again. Your shipping methods have always been precarious and it was just a matter of time before it happened that the order simply show up, Pandemic or no. I will be posting this review all over the internet. Cancel this order and refund my money, or my next stop is a dispute with my credit card company. You should be ashamed.
Hello Carla,
I am so sorry you had a rude agent handle your issue. We were not aware of this negative review as we were not member of sitejabber until today. I will have someone reach out to you and see what we can do to make the situation better.
Sincerely,
Christi Graybill
VP Ecommerce Operations.
Not only they don't ship but also they brag they have thousands of orders to take care of and they cannot even take care of your urgent request. The customer rep is not even well trained to take care of customers he can yell at you and mount up on you. Horrible and rude. NEVER EVER USE THIS SITE. DO NOT EVEN SPEND YOUR TIME AND MONEY FOR this type of business who do not appreciate there are cash flow occurring even though we go through tough times in this country.
Dear R. N.,
I am sorry you had such a negative experience with us this past year. Please contact our customer service team at gethelp@calendars.com or call 800-366-3645 and mention you posted a negative review on sitejabber. We will do what we can to make it right.
Sincerely,
Christi Graybill
VP Ecommerce Operations
Problems started with simply trying to reset forgotten password to login. Customer Service recording says over an hour wait time. Left message for callback, never happened. Used different email, sent order for 3 items. One item sent was not what I ordered. I ordered a Seaboard Seawall calendar, they sent a Seasons calendar. Again, can't reach customer service and they expect me to pay to ship it back. Will never use these guys ever again.
Hello Steve C.,
I am so sorry you had such a bad experience. Were you able to get your issue resolved? Please contact our customer service team at gethelp@calendars.com or call 800-366-3645 and mention your negative review on sitejabber. We will see what we can do to make things right.
Sincerely,
Christi Graybill
VP Ecommmerce Operations.
I made a pre-order for a funko pop that was supposed to be released 3 weeks ago. I have not gotten any updates on when it will be shipped, even after 3 weeks later and the item says it's in stock. I have sent emails asking for a status update on when this will ship out and I am currently on hold on the phone for over 3 1/2hrs and no one has picked up. This company doesn't care about it's customers and retaining them for the future.
Hello Tim,
We care very much! I am so sorry you had to hold for so long. Sometimes the Funko release dates change. In the case of last year's Pop, I know there were some logistical issues related to COVID. Please let us know if your issue was not resolved by emailing gethelp@calendars.com or calling 800-366-3645. Please mention you posted a negative review on sitejabber.
Sincerely,
Christi Graybill
VP of Ecommerce Operations
They don't ship... they take your money and don't answer the phone. Been waiting weeks. If you leave your number for a call back, they don't. It's a black hole.
Hello Shirley,
We are, in fact, a legitimate website. One of our main challenges last year was going from an entirely on premise contact center to an entirely remote contact center in a matter of weeks due to COVID. This presented some unique challenges including training challenges. I am sorry you had a negative experience. Was your issue resolved? If not, please contact our customer service team at gethelp@calendars.com or call 800-366-3645 and mention you posted a negative review on sitejabber. We will see what we can do to make things right.
Sincerely,
Christi Graybill
VP Ecommerce Operations
Ordered Calendars on 12/1/2020. Calendars were mailed with no street address, and therefore returned by the PO. They made no effort to rush the order for Christmas mailing, rather had to get a refund.
Hello Brenda,
I am sorry you had such a negative experience. Please contact our customer service at gethelp@calendars.com or call 800-366-3645 and mention sitejabber. We will see what we can do to make things right.
Sincerely,
Christi Graybill
VP Ecommerce Operations
I placed an order and did not receive an email confirmation. I did not take my order number down. I have been on hold for an hour and half.
Plus left my telephone number yesterday so they can call me back. No return call.
Dear Susan,
That's odd. Did we have your correct email address on file? This past year was a challenge from a customer service and logistics perspective. I am sorry you had a negative experience. Please contact our customer service at gethelp@calendars.com or call 800-366-3645 and mention sitejabber. We will see what we can do to make things right.
Sincerely,
Christi Graybill
VP Ecommerce Operations
I placed an order on 11/10/20. Three weeks later, no tracking information. I call and speak to some idiot who said she couldn't see any information on the order, but it should be shipping in the next couple of days. I contact them a week later and they tell me two of the seven items I ordered were out of stock, not sure if they would come back in and that was the delay. Then, she asks if I want to process the order without the two items and it would be shipped out right away. I asked if the discounts would still be honored. She said, absolutely. Well, I get home, check the bank and they charged me full price + shipping! I sent them an email, they have an instant reply, it may take them 15 business days before they will respond. Customer Service hours are minimal. This is the most ridiculous experience. I tried to cancel the order, nope, can't do that, either. I'm going to dispute the charge and refuse the delivery. DO NOT WASTE YOUR TIME/MONEY BUYING ANYTHING FROM THESE NITWITS!
Dear Mary P.,
I am so sorry you were charged for shipping. Were you able to get a refund? If not, please contact our customer service at gethelp@calendars.com or call 800-366-3645 and mention sitejabber. We will see what we can do to make things right.
Sincerely,
Christi Graybill
VP Ecommerce Operations
Placed two separate orders for advent calendars for total of five calendars. Never sent, no reply to emails or phone calls. Five little kids disappointed. I am trying to get money back. Will file a complaint with consumer affairs.
Hello June,
Were you able to get your refund? I am sorry you had such a negative experience. Please contact our customer service at gethelp@calendars.com or call 800-366-3645 and mention sitejabber. We will see what we can do to make things right.
Sincerely,
Christi Graybill
VP Ecommerce Operations
Like other customers, I ordered two calendars but was only sent one. The packing slip listed one item so I assumed the second calendar was elsewhere on route to me, but it wasn't.
I contacted their support and was told that I both calendars were listed as "shipped" to me. When I informed them that I was only sent one calendar, the support staff *graciously* offered to "replace" the item that was missing but added "this is a one time courtesy" so if any of my future orders were missing an item, I would have to file a complaint with USPS to do anything about it.
What f*ckers. Just taking our money and refusing to do anything their internal negligence. When I need new calendars next year, I will take all the extra time I need to look *anywhere* else.
Dear Simon,
That is not our policy. I am sorry you were told it was a one time exception. Please contact our customer service at gethelp@calendars.com or call 800-366-3645 and mention sitejabber. We will see what we can do to make things right.
Sincerely,
Christi Graybill
VP Ecommerce Operations
Ordered in august. Had to keep looking at website for shipping delays. Finally 3 months later they tell me my order is cancelled. But only because I contacted them. Never again.
Hello Melanie,
While it is rare, sometimes our vendors do not deliver what we have ordered. Last year our vendors had exceptionally long delays and other shipping issues related to the pandemic. We have updated our system to send an email once per month for preorder items. We have also improved some other backend processes to ensure more timely communication. I am sorry you had such a negative experience. Please contact our customer service at gethelp@calendars.com or call 800-366-3645 and mention sitejabber. We will see what we can do to make things right.
Sincerely,
Christi Graybill
VP Ecommerce Operations
I placed an order on July 07 for three calendars. To date I have only received one calendar but have been charged for two. Recenttly I received a calendar that I did not order. Several email messages to Customer Service have been ignored but their sale ads keep coming. I will soon file a complaint with the BBB in Austin, Texas, contest the charges with my credit card company and consider a lawsuit for negligence and fraud against Calendars.com.
Hello William,
Were you able to get your issue addressed? I am sorry you had such a negative experience. Please contact our customer service at gethelp@calendars.com or call 800-366-3645 and mention sitejabber. We will see what we can do to make things right.
Sincerely,
Christi Graybill
VP Ecommerce Operations
I ordered a puzzle from their website and I got an email saying do to COVID-19 their shipping times were delayed 4-8 days. After 10 days I emailed them and I got an automated response back that it will take them 5-10 DAYS to answer an email. I called them and got put on a long hold. I finally reached someone via chat and they said my order was backlogged and was not going to ship until the end of May. Nobody at the company before that let me know it was backlogged that long. 2 months to get a puzzle?
Not the fastest company to do business with.
Hello David,
Last year, our vendors had some real challenges delivering our orders in a timely fashion due to the logistics challenges presented by the pandemic. We have made a few changes in reaction to the issues, specifically related to puzzles. We no longer add puzzles to the website that are not in our facility. We also are sending out a monthly email update on any preorder calendar merchandise. I am sorry you had such a negative experience. Please contact our customer service at gethelp@calendars.com or call 800-366-3645 and mention sitejabber. We will see what we can do to make things right.
Sincerely,
Christi Graybill
VP Ecommerce Operations
I have ordered from calendars.com for years but every year they seem to be getting progressively worse and worse. Placed an order in late December. On 12/31 received an e-mail that my order was "on its way", but if you look at the tracker it shows they generated a UPS label on 12/30, but as of today (1/12) that status has not changed an d no sign of any calendars.
This will definitely be the last year I will be using them!
Hello Bob,
It doesn't happen often, but occasionally an order is put on the wrong carrier's truck. We have several processes in place to avoid this happening, but sometimes humans make mistakes. Were you able to get a replacement order? I am sorry you had such a negative experience. Please contact our customer service at gethelp@calendars.com or call 800-366-3645 and mention sitejabber. We will see what we can do to make things right.
Sincerely,
Christi Graybill
VP Ecommerce Operations
Calendars.com is an inventory management and order fulfillment disaster. I placed an order on December 8 for about 8 calendars, some of which were gifts for Christmas. After I placed the order, some of the choices were listed as unavailable, even though they were listed as available when I placed the order. As we sit here today a month later, I have received nothing. My order was basically lost. No follow-up. No customer service. Just excuses and shrugs. I will never order from this site again.
I wish I had checked these reviews before ordering. Currently I have been sitting on hold for over 30 minutes. Ordered my calendars 1/2.1/3 it said they were "on there way" and gave me a tracking number. The UPS tracking number continues to say they are waiting to receive the package. When I called UPS today they said they have only received a shipping label. But of course, calendars.com hit my account for their money. Luckily I use paypal and can go through them to get my money back. What a joke.
I have ordered calendars from this company for the last several years and have never had a problem. Well, things have changed for the worst. They must have sold out to another joint or else some jerk is running this two bit operation now. I ordered my calendar on December 5th of this year and here it is, December 26th and still no calendar. Of course they manage to take my money right away. Won't EVER do business with them again and neither should you. Very disappointed. They may have taken my money this year, but never again.
I ordered calendar on 12/2/19 with promise of 5-7 days delivery. I received an email few days later that it was sent. During the next two weeks I didn't get any update and the trucking option wasn't working. I called customer service on December 23 and was told that calendar was send to wrong zip code and I shouldn't expect it. Seriously? On my question why I didn't get any updates about this situation I was told that I can get replacement in 2 weeks. All situation was so upsetting that I asked to cancel my order and get refund. And then I was told that I will get my money back in 7 to 10 business days because they work on first come, first serve basis. Are you kidding me? I had enough and asked to speak with supervisor. She said yes, put me on hold and 15 minutes later I got disconnected. Later I got en email that I I will get my refund in 7 business days. That absolutely horrible experience.
Answer: Have no clue. But if there is one there is bound to be others.
Answer: There is a huge selection of calendars. I have bought calendars from this site for years.
Answer: We're a legitimate company. I personally have worked here since 2003. We also operate the Go! Games, Toy, and Calendar stores in the mall.
Personalize your space and organize your life with Calendars.com. Huge selection of 2018 calendars, games, toys, puzzles, gifts and more!
Hello Kristie,
We just became aware of your negative review. Please contact our customer service team at gethelp@calendars.com or 800-366-3645 and we will see what we can do to make things right. Please mention your review was on sitejabber.
Sincerely,
Christi Graybill
VP Ecommerce Operations