CampSaverReviews 59

The products are fine BUT dealing with Campsaver has made me question all of my life choices! The customer service is woeful, the practices are unhelpful - damaged product - they want photos of the box so they can blame the transporter rather than the reality - they packed items SO badly that they spent hundreds of miles banging against each other and chipped/dented. The company is irresponsible, dismissive and avoidant. Not worth it.

This is the second time we have ordered from Campsaver and are just as pleased as the first time. I don't typically bother writing reviews, but after seeing so many people who had written bad reviews, I felt I needed to share my positive experience.

We ordered a roof rack as one of their Blazing hot deals." Price too good to be true? Well…. Order placed on the morning of Feb 28th. Immediate confirmation. Email late that SAME day saying the racks were shipped. Tracking number via UPS updated the next day and package arrived on March 5th. In a undamaged original box wrapped in those air puff bags inside another box.

In a nutshell - great prices and timely delivery.

Purchasing from this company was the most unpleasant experience. I purchased mini backpack (see order photo) and two weeks later I received a large version of this item. There was a reason why I wanted mini! When I contacted the company to ask for the return label and refund, I got draconian instructions that I must pay for the return and let them have 10 business days after they receive my wrong order so they could inspect and scrutinise it to determine whether I lied to them or not about my claim. After that they might refund my money which I will receive in another 10 or so business days. The very thought of them scrutinising my order as if I am a suspect, made me do exactly what they intended - I'd rather lose $120, instead of dealing with this company. I found it unacceptable that company instead of issuing apology, free return label and refund, went on demanding more money and time from me for THEIR MISTAKE. Stay away!

This outfit is a scam and time waster. I ordered an expensive sleeping bag and air pad. After receiving a confirmation email, waiting days, they never bothered to email me that my order was canceled or gave a reason why.

I advise you not waste your time with these clowns.

Don't ever do business with this criminally dishonest seller! First, I got a defective item from them. When I returned it and asked for a refund, they tried very hard to convince me for an exchange instead. When I finally decided to exchange, they processed a new order of the same item with a MUCH HIGHER price without my consent. Then I understood why they tried to change my mind. This unauthorized transaction was literally a steal. When confronted via emails, they even tried to play stupid!

Either you don't get the items you buy. Or you get them and they don't allow for returns when the items don't fit correctly. AVOID AT ALL COSTS!

Will call several times to double check order over course of several weeks then send wrong, then refuse to send refund. They will take hours of yourvtimecatvrandi. Times of the day and then charge you for an item you didn't order.

I was wondering if the site was legit. I saw them advertising in my yahoo email feed. I figured it must be legit. I went ahead and ordered the bicycle helmet I wanted at an excellent price. Totally legit.

Placed an order to take advantage of free shipping. 1.49 item that got me to free shipping was back ordered for several months. Item was canceled and they charged $11 to ship order. Literally pennies away from free shipping.

I took Campsaver.Com's invoice at face value after placing the order, it stated that shipping was FREE. But they came back saying it was a mistake and wanted me to pay $225 for shipping? Definitely not paying that, after the original invoice I have posted here stated the shipping was free. Spoke to upper management and they didn't really didn't want to honor their original invoice price either. They need to post shipping charges from the get go, instead of springing unwanted surprises on customers wasting everyone's time

Their inventory and shipping times are fanciful dreams. I've ordered from CampSaver many times hoping it'd be different, believing the excuses they give me, and I've finally decided to just give up and know that, well, they're just that: excuses for a poorly run business with a horrible logistics operation that hides behind small text, disclaimers, and plays fast and loose with facts & math.

The crux of it is this: if you say you can ship something on time, in a given time frame, and especially if I pay extra for a given level of service, I expect that kind of service. Not in an unreasonable way, I know things aren't perfect (esp in a pandemic/post-pandemic world where labor and other items are still recovering), but every time I order from CampSaver, they never ship on time, and it takes so long I have to call to cancel (and you can't cancel it online despite them saying you can... if you can, I've never been given the option), and when it happens consistently (every time) the excuses about "longer than normal warehouse times" or "product availability wasn't properly updating on our website, sorry, just a one time bug" or similar become really patronizing and just aren't believable, they're either lying or so poorly run these issues are systemic, constant, and they should just not make any commitments. Neither reason is good at all!

Sure, they cancel the order and I get my refund eventually (thus not only one star, that's reserved for outright scams...), but this isn't much better. It feels like they take your order HOPING they have inventory (even if they say they have it, I have waited up to 10 business days for it to ship before I just gave up) and if they have it and their warehouse can get it together to put it in a box and send it, they ship it, I guess, but otherwise, they just hold on to your money until you ask for it back.

Their prices aren't much better than Backcountry, REI, Moosejaw, etc, but their warehousing & logistics operations are absolutely a disaster.

I have placed a couple orders with campsaver. The first few arrived as expected without issue (only reason I'm even giving them 2 stars). My most recent experience was horrible.

Ordered 4 items mid July with free shipping. I didn't expect them to arrive lightning fast. Received an email saying one item was out of stock, unavailable until early August. Fine, they'll send the other things and eventually my last item right? Nope! They wait for the last item and then ship them separately anyways. How does that make any sense?

While waiting I contacted cs a few times. No help at all. I'd ask about the not backordered items and would be told about the status of the backordered one. When I tried to complain I was blown off and told they needed to wait so everything could be shipped together... but it wasn't. Seems like nobody really knows the heck is going on at campsaver, especially chase (which I've seen other references to).

I placed an order on a Saturday for an item I really, really needed for a once-in-a-lifetime trip. This was after Amazon messed it up. Their "risk management" department came back with a handful of intrusive and ridiculous questions about the item's purpose, end user, and final destination. Okay, I thought, I'll play your stupid game because I have no choice. My clock is ticking. It then sat there for FIVE DAYS while I practically begged them to release it. Nope. I wound up canceling, and now I don't have this thing I counted on having. They don't care even a little. Heed the horrible reviews and don't shop here.

I bought an $800 Thermal Binocular here and returned it, and I am having to file a PayPal dispute to get my money back. I will never buy anything here again!

Ordered Blackstone Grill on 9-8-21 for & $79.99. We have received no grill or correspondence. Everyone who is unhappy with them should contact the Chamber of Commerce in their city and the Better Business Bureau as I am going to do. If people don't complain they will continue to rip them off.

I ordered a jacket for my daughter in October, it's February and I still didn't get it. They keep on saying it's shipping soon. Very not reliable company. I will never shop here again!

Campsaver.com customer service is outstanding! Vickie was very helpful, friendly, professional, and efficient. She stood behind the campsaver.com price match guarantee and cheerfully issued me a refund for the difference between the sale price and the original price of the boots that I purchased. I will definitely order from this site again.

Overcharged for my 1-3 day delivery method ($165USD) whilst sending my package via a lower method of 3-5 days that by research (using a bumped up weight and package size) on the USPS website should have only cost them around $65~. When I asked for a refund on the difference, as the service paid for (a chance to receive my package in 1-3 days) was not provided - they refused and claimed that if I get it in 3 I can't complain about it. So basically providing the bare minimum of service, in order to make a cheeky dollar (or a cheeky extra $100USD) off their customers.

Ordered premium shipping 3-5 business days, to get item on time before my trip. Needless to say item didn't arrive in time, and they give themselves unlimited time to process order. Will have to pay return shipping on top of paying for premium shipping. Customer service senior guy Chase C. Was rude and unhelpful but i dont blame him, if they can't pay return shipping on something they delivered late they surely don't pay their customer service guys well either