CanadianAquaticsReviews 1

Recently I contacted Canadian Aquatics regarding items for sale on their website. I requested a quote which would include all charges: listed price, taxes and shipping. A standard request.

I received TWO quotes. One which included the listed price (plus taxes and shipping) and a second HIGHER quote which included the same PLUS the retailer's PayPal fees - if I choose that payment option.

It is my understanding that this is a direct violation of the Terms of Agreement with PayPal. That is to say, such costs should be factored into the "Listed Price" and not added on later when invoicing the customer.

I raised this matter with the manager/owner. His response - and I paraphrase - was that if I do not like the way he does business, then I do not have to do business with him. For some reason, he feels that this PayPal policy does not apply to him. Nor did he give any indication that he would change his practices to be in line with PayPal's policy. Unfortunately, in my mind, this raised further questions regarding business integrity. Needless to say, I cancelled the order.

As a PayPal account holder myself, I agreed to certain terms and conditions when I signed on. I am expected to abide by the policies and procedures. I think it is only fair, obviously, that sellers do the same.

As with any online (or in-store) Retailer, DO THE HOMEWORK. A good seller will not mind your questions. If s/he gets annoyed or defensive, move along to a more open and honest dealer. There are many reliable ones available. After all, building trust and confidence with them will more likely ensure a return visit from you.