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Canva Reviews Summary
Canva is recognized for its user-friendly design tools and extensive asset library, appealing to both novice and experienced creators. However, significant concerns have emerged regarding its customer service, particularly the absence of a phone support option and difficulties in navigating the cancellation process. Many users report frustrations with billing practices, technical glitches, and inadequate responses to complaints, leading to dissatisfaction and feelings of being undervalued. Overall, while Canva's platform is praised for its functionality, the company's customer service approach appears to undermine its reputation, prompting calls for improvements in support and communication.
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I have wasted 2 hours editing and designing a work document and canva has continually displayed a message "saving has stalled" with bogus advice to copy recent text changes to clip board and reload page. I made multiple movements of text and color changes as well as format changes which this stupid advice does not even address. I've lost all of my work three times today. In addition I copied the poster (duplicate) to try working on it freshly and renamed it, and Canva would not let me edit the document AT ALL. No tools or editing options are displayed. I am so frustrated and there is no real customer service available who will resolve problems like this for people with working deadlines. Maybe I'll hear from them in a week or two? Just totally unacceptable and frustrating. So much so that I had to write this review to warn people who use this for serious work or deadlines that this is what you're dealing with.
I have been a Canva user from the beginning. I am now about to close down my account which I pay for. I used to be able to download high-resolution files but now all my work is at the size of 10 - 30 kb! I am sure Canva will be losing customers like me at a rapid rate.
I thought I was exaggerating over it but now I see people comments and it's crearly that CANVA is not reliable at all. I was charged before 30 days with the "free trial" which is not free at all, you have to pay eitherway for 50% of the icons. They offer help in their website and is all a lie, they do not respond to the emails you send to them. If they keep charging me I will go to the police.
Signed up for a trial and without warning (no email despite the fact they claim they do send a warning email) they charged me for a full year subscription even though I didn't want it. They don't respond to emails. Please, everyone report these to the Australian authorities, they should be shut down. Canva Pty Ltd, 2-2 Lacey St., Surry Hills, New South Wales, 2010, Australia, +61 2 8006 6883 SIC Code
27,275
NAICS Code
*******, *******1
I must have signed up on a trial basis for work, I was NEVER sent an email that I would be billed monthly. 10 payments later of 12.95 I was still being billed.
Horrible customer service. I do not recommend them to anyone.
I was really struggling with other business design websites as I could never seem to get the dimensions and quality right for print.
I just designed my business cards, ordered them to my specifications and submitted my order. Extremely quick delivery, especially as I live in the UK and the parcel was coming from the US. Can't recommend enough!
Unfortunately I had a terrible experience with this company. I notice that most positive reviews are from Australia, but as a UK customer I was properly put through the ringer. I took a 'free trial' with this company for my small business, but the designs weren't professional enough for me and so I cancelled the trial and moved to another website which served my needs better. Despite cancelling my trial Canva proceeded to take funds from my account. On writing to them, as they have no contact number if you're based in the UK, I received an email from their customer services stating someone would be in touch, that was many weeks ago, and despite emailing them repetitively they have now ignored all my emails and kept the money they illegally took from me. Nice customer service.
I don't usually write reviews, never mind negative ones, but this company behaved in such a disreputable way that I wanted to warn others. Particularly if you're a UK customer, I would avoid as there's no way of contacting them and they will ignore your emails I assure you. Think twice before you sign up with them, there are so many companies out there doing the same thing, but better.
I like the Canva tool, and used it quite a bit for a month or so. I don't like they way their autorenewal feature works, which renewed me for a year without warning. They have claimed I was on the "old" system and this is no longer the case, but I'm still disappointed that I had to jump through the hoops I did. I hope they find a way to clean it up for other customers.
Try as I might, I cannot get anyone to help be delete an account. The online instructions do not match the website and I keep getting emails from Canva asking me to rate them! SCAM. TOTAL SCAM. Reported to the Better Business Bureau for all the good that does and got my IT department to black list them
I came across other visual communication tools like Visme and Piktochart that are way better than Canva. Yeah, Canva might have some good features here and there, but Visme and Piktochart help me create content that is UNIQUE... everyone has Canva and created the same thing, like you can tell who uses Canva lol
Canva was really inconvenient and not easy to use. Waaaay easier is GIMP. Its free and a lot more control and you dont need to use bad templates.
I downloaded the Canva free trial and later the same day removed myself. They have limited capabilities and for the same price as Adobe creative cloud. My main issue is that I can not contact them by phone and I can't seem to find their email either.
The fact that you have to pay for most of the defining features like resizing the image is pretty disappointing, because the sizes for a lot of the templates are really hard to use. I'd Resizing text and images is really hard and sensitive. I would not recommend, I'd rather use Google slides or some random app you could download on your phone.
I was charged incorrectly one day before my annual plan finish. The plan was automatically renewed without a single email informing me about the same, there was not even a reminder email saying that it will be renewed automatically, this is completely wrong and no site can do that without confirmation from the person.
Canva's switch to Canva 2.0 is terrible, to say the least. Everything from the functionality to the document layout has been changed/re-designed. The document layout redesign is visually unappealing. New features that are problematic:
-Document rename (used to be able to do this on the top menu bar)
-Zoom function (you have to hold the button down)
-New layout edit bars covers design workspace so you cannot see the changes you are making as you are making them
-Can no longer easily delete multiple items at once
-Image resizing is terribly fickle (can only resize from corners)
-If you click on text that happens to be at the bottom of the page, the page and cursor automatically goes to the top of the text in the text box and so you have to use the keyboard down button
-Everyone is complaining about the new costs
Canva should go back to the earlier version - the only thing they should've fixed was the scroll buttons (made it easier to see/use) and added a this new search option.
I can literally upload an image from google that is EXACTLY the same as the ones that cost money! That is so stupid!
I registered for a free trial just for grins for myself, not a company and ended up never up using it - and yet these people just charged me $119. For a full subscription! Now i can't get anyone's attention to reverse it!
OK SO THIS $#*!ING WEBSITE WILL FUKING ASK ME TO PAY 1 $#*!ING DOLLER FOR A $#*!ING FREE IMAGE THAT YOU CAN FIND ON GOOGLE SIROSLY WHY THE $#*! DO I HAVETO PAY FOR A PICTURE OF A $#*!ING APPLE
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members