CanvaReviews 261

I signed up for the Canva Pro subscription and paid for a year to get the savings, as someone I knew directed me to this website. After confirming they had received my payment I have none nothing but send emails back and forth through their chat and email support. I still cannot access the Pro features in my account. Support says I am in the Photo subscription! However, there is no link or icon indicating they even have a Photo subscription. The only upgrade link is for the Canva Pro subscription. Which I clicked on and followed the steps within that page. IF there was a photo subscription option, wouldn't you think support would simply switch my account over! Well after a full week and still nothing resolved, I had to dispute the payment and am now having them fight this for me. Please save yourself the hassles of losing your money and not getting the subscription you select. Their support people are the worst! And if you cancel your subscription, they will not give you any money back either, but only let the subscription expire and won't renew. They just want to keep all of your money no matter what.

PS
Wish there was an option to add a. Pdf below, but there wasn't and I didn't want to take a photo of my canva account with my personal information and email in it.

I have been using Canva for free for a couple of years now and I've loved it. I use it for assignment presentations, my social media such as Youtube and even my blog. But a few days ago I wanted to use some images which I had to pay for. However, there was an option for a 7-day free trial and 10 free images. I opted for that but not without first asking to enter my credit card details.
I used up all 10 free images on the same day and bam! My account was debited R119.40. If 10 images are free, surely I shouldn't have been debited especially since I still had a 7-day free trial. Now thy don't want to refund me and I'm so upset and feel scammed.

Is that even ethical?

Canva is a great tool for what it is. An easy way to create images. You can use it for free and the premium membership is about $9-13/month. I don't remember exactly and it depends on the duration of the membership.

I started using Canva 2 years ago on the free membership and I upgraded to premium a year ago because I started a blog and I wanted more images. Before going premium, I tried the free trial a couple of times and I could cancel them very easily. (The first time I forgot to cancel, so I had to pay for a month, but I cancelled it and, at the end of the - paid - month my subscription got cancelled as it should.) And they sent me at least two emails - maybe three?- to inform me that the free trial was running out. I was just stupid and didn't check my emails.

I don't know what's wrong with people complaining about Canva - they may have had a different experience than I had. Or they are just getting paid by other platforms or work there. I don't know.
Of course, for all you know maybe, I'm getting paid for writing this. I'm not, but you can't know this, can you?: P

Anyway, paranoia aside, just try the free membership. Even the free membership is a great one. The only thing I really mind in the free membership is that you can't save images with transparent background. (At least, when I was on the free membership.) So I was using Lunapic for removing the background - it was a pain, to be honest.

(I use a lot of times the phrases "free trial" and "free membership", so to avoid confusion, let me make something clear. There are two memberships - free and premium. There is a 30-day free trial if you want to check out the Premium membership, and you get charged if you don't cancel before it runs out.)

Originally it was a full free service, then they switched to full-pay service with little if no notice.

They converted my account to Pro without my consent and in October 2019 they charged me £11 for a monthly fee.

I complained, they processed the refund and confirmed that:

"We reviewed your activities, and we agreed to issue a full refund of the Canva Pro monthly renewal fee that you incurred. I have also cancelled your paid subscription, so rest assured that you will no longer be billed for any renewal fee.

The refund process may take up to 10-20 (maximum) business days to be completed, which may be faster, depending on your bank's internal protocols. You may follow up with them for updates.

Please note that this is a one-time courtesy, and any further refund for the same payment may no longer be possible. In general, payments involving Canva Pro monthly subscription are not subject for a refund. For more information, please visit section 9 (Paid Services) of our Terms of Use."

On Jan 2nd I received a charge from Canva of £107.88 (equivalent of a Pro membership yearly fee).
I begged for a refund and clarification, however Nea (customer support in charge of my account) replied once and then disappeared.

Stay away form CANVA.COM it is a SCAM!

Unbelievably frustrating experience which I highly recommend others not to go through. They take your money and do not provide your order. Try to contact them and see what happens. Absolutely nothing! Some rubbish about not having phone lines due to privacy. Yeh right. Do not respond to emails. Nothing! My young daughter looked forward to sending her friends and family Canva invites which never came. This was my first and last experience with Canva.

I second commenters that have said that Canva 2.0 is awful. I use Canva often, as I have a resume/cover letter document that I edit frequently to tailor to specific job openings. These modifications used to take a matter of minutes. They now can take hours, as Canva 2.0 is finicky. It does not keep text consistent when copy and pasting, it moves elements that are impossible to accurately replace, and a whole host of other annoyances. Very dissatisfied with this upgraded version.

I've been fighting with Canva for a couple of weeks now. Simple functions, if they exist, are cumbersome and take a number of steps. Inconsistencies come out of nowhere. Cut and paste doesn't exist. At the moment, I'm trying to copy pages from one design to another - I don't think I can. The help doesn't, and I've had to use google search to find out how to do things because the steps in the program aren't there. It's like the whole program assumes you know your whole design, photos and templates first and get it right first time. Not practical.