CanvaReviews 261

Fairly easy to use. I'm an RN and use it for a "health tips" in-house newsletter. It suffices but currently I'm having an issue with "ghosting." Seeing very faint images of text, no longer in my file but visible, faintly as a pale gray. There seems to be no way whatsoever to obtain support. I'm disappointed and will look for another newsletter maker.

First of all, Canva is a great product... i've used it extensively. The issue I have and it is a big issue is the premium elements charge.

You have the option of paying for a single, multiple or extended and this is where the problem lays. If you pay for a single licence. According to their terms, you have to pay again if you want to resize it for a facebook header or Twitter header. Their interpretation of design is not a new design but simply the same logo but resized. Of course they can't say that cos people would be complaining so they chose the word DESIGNS. And here's the thing, even when you purchase the multiple licenses for so-called unlimited designs, they still deducted it for each resize...

This is simply just not on. To be charged for every single resize is an absolute rip off... it clearly says per design and nowhere does it say per resize... on challenging this, I was told it was valid... so people, beware... they make their money by charging you on the premium images for every resize and not design. The same design resized is not a new design...

I checked it out and there was so much missing from this, from features to the most important... a real live person for technical support, they don't even have a phone number. What a joke! I followed their terms and agreements on their cancellation policy yet the $#*!ers charged me, pissed and a waste of my time... after hell and back of proving confirmation that I did not owe them a dime. They have the galls to tell me that it will take 20 days to get my money back... and that they are not liable for any overdraft fees and that it is their understanding that any purchases I make should be covered by my financial institution... Hello I didn't make any purchases... I was charged incorrectly even though I had followed their stupid rules.

I will warn people to stay away at all costs... not worth it... a worthless company with shady scam-artist like business practices.

I paid for the annual subscription. One hundred something bucks. Then was totally unable to login to my account. Tells me there's no account linked to my email address. The customer support through facebook messenger sent me to their online form. A man responded through email and after like ten emails back and forth, unwilling to call me, finally located my account through my credit card number, and DELETED MY ACCOUNT FOR ME and refunded it. I have two business and had at least 10 designs I'd spent countless hours on. And this customer support man couldn't help me just login. So angry!

I purchased a photo to use for my business facebook cover page. It would not upload, down load etc. When it did, it still had the watermarks which not have been there. Unfortunately, I paid for the $10.00 credits.
Fast forward after hours of trying to make my photo work and it did not.
Canva does not have customer support. I finally messaged them on facebook. They refused to refund my money even after admitting they are aware that their photos where not uploading correctly and sent me back to their computer system.
This company is trash.

I used the site to create a simple invitation. It is not always very clear which items will charge you and which are free. I ended up creating an invitation that used $4.00 of credits. I went to pay for just the items that would cost $4.00. When I checked my account, I saw that $10.00 had been withdrawn. I contacted customer service and they claim that I changed it to $10.00. No, why would I buy a credit pack when I only intended to purchase the day-license for the 4 items I wanted to use to make a single invitation? They would not refund me saying it was impossible/irreversible. It may just be $6.00, but it's the principle of them refusing to refund.

This is a great infographics and commercial image service overall and a great supplement in case you've reached a posting limit elsewhere; there is not a limit to how many of them you can post. Plus, you can choose from a lot of free graphics, customize them to your liking then insert them on your blog or website by choosing Download
It is now easy to edit the graphics you already created with ease and without having to start over. Finally, you can use one of the graphics they provide to create a book cover - to do this, right-click the image of your choice then select "Save As" in the pop-up window then save the image to your computer or other storage device such as a flash drive then upload the saved image to your publisher settings wherever you self-publish your books such as Bookrix.

(This review was updated on 2/21/2019).

I must say, I like Canva's online services and platform. However, they steal from you and the customer service sucks. I had a free trial of Canva for Work and cancelled before it was up. Canva went ahead and charged me $119.40 for a year's subscription anyway. I have used their website to contact them 3 times about the error. No response. They have no phone number you can call or other way to contact them. My bank also has been trying to contact them to no avail. I strongly suggest you not leave your credit card info on their site: it seems they will charge it without authorization, and trying to get your money back will be frustrating at the very least.

UPDATE: I finally got Canva's attention by posting this review to Twitter and Facebook. They responded via Twitter in about 2 hours and, after a bit of back and forth, they refunded my money in full. Sadly, it seems that the way to get their attention is to bash them on Twitter.

I have purchased images with a full licence from Canva ($10 each). They are to be part of a book cover design. I need to access those images to use them in a design program which is different to Canva because of the poor quality of the type in the result of the book cover when it is downloaded(it is very blurred). The problem is that I am unable to find my purchased images. At present I feel that I have wasted $30, and I am very disappointed. Any suggestions where I will locate my images, or does everyone feel the same as I do and want their money back?
JJ Overton

The free version of this account works well if you want to create a simple piece of artwork, but to access the extra features you will need to sign up to a contract using your bank details. DO NOT GIVE THEM YOUR BANK DETAILS. Canva will tell you that you can cancel anytime before your first month is charged and will even send you an email to tell you that your subscription has been cancelled, but they will debit your account nevertheless. There appears to be no way to contact the company to discuss this, leaving me to have to report the charge to my bank as an unauthorized transaction.

I've been using it for more than a year and find it very handy. Reccomended.