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CanvasChamp Reviews Summary
CanvasChamp has a rating of 2.6 stars from 1,050 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CanvasChamp most frequently mention customer service, delivery date and poor quality. CanvasChamp ranks 4th among Art Prints sites.
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Update. They never sent my confirmation so I disputed it with my credit card company. When I called them they were telling me to shut up. I asked for the address which they would not give me. I asked for the manager. They did not speak english well so I managed to find the address and it is a large supermarket office space of one floor so they do not do business there. Fake address. They sent me a crappy picture. The guy even told me that I was scarying him and why I want to make trouble. Not an american business and these guys are scam artists. Buyer beware.
Dear Kjh,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at sam@canvaschamp.com to have this taken care of. I'm committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
I called because I never received the confirmation. This man began shutting me down and belittle me. I hung up and called again and same person. He wanted more information from my credit card company to which I replied NO. I called my credit card company right away and having the charges disputed. If this is not refunded I will contact the better business bureau and attorney general office. Google the address and you will see that they are not located there. It is an office to a large supermarket chain. This is a staff of 2 people who do not speak English very well and even told me to shut up when I called them back and began yelling at me. Then told me I was scarying them. Claming why you want to make trouble. To save face after a month they finally mailed it and it was crap work. Even when I used a paypal they asked me for my bank information. What does that have to do with anything. Buyer beware.
I would recommend this company as they have very great service and policy returns just in case anything is wrong.
Dear Fred,
Thank you very much for your ultra-positive feedback!
We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.
Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!
Warm Regards
Canvas Champ
Very impressed with the quality and workmanship. I highly recommend this company for your canvas needs
Dear Concerned,
Thank you very much for your ultra-positive feedback!
We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.
Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!
Warm Regards
Canvas Champ
Very low quality and employees are dump I informed that like product is not good and he said send email and all
Dear Sangita,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at sam@canvaschamp.com to have this taken care of. I'm committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
All the products I ordered arrived exactly as I expected or, in the cases of wrapped canvas prints, much better. Had slight issue with Fedex tracking not being accurate but CanvasChamp Customer Service was extremely helpful, and product arrived on time. Very satisfied and will order again certainly!
Dear Cbla,
Thank you very much for your ultra-positive feedback!
We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.
Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!
Warm Regards
Canvas Champ
This order was supposed to have arrived at the end of August and I didn't receive it until the middle of September. Please be honest and upfront with your production and delivery! When my 24" pillow of my dog arrived for my daughter, I found it incredible that it was stuffed into a very small square box practically bursting at the seams! Very disappointed with the shipping and delivery - the product was ok. Probably wouldn't order again because there is no guarantee that I would get my item on time.
Dear Georgia,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at sam@canvaschamp.com to have this taken care of. I'm committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
I ordered 2 prints 15 days ago. They said I would receive the order in 10 days despite advertising shipping in 24 hours. My order still shows in production and customer service has been of no help the 3 times I have contacted them and they do not speak English.
Dear Tim,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at sam@canvaschamp.com to have this taken care of. I'm committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
The custom made light switch plate is just a thin flat piece of acrylic with the holes drilled in the wrong spots. It is completely useless as a switch plate and they will not respond to emails. Would never do business with them again
Dear Jennifer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at sam@canvaschamp.com to have this taken care of. I'm committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
I have just recently received an order of about 70 prints. They didn't ship when they said they would. They arrived late. The promised compensation but I didn't get any. Now that I finally revived the order the products are all deformed & damaged. Their response? 20% money back or itemize each print with photos and description damage with items numbers to possibly get a reprint. It will take up to 30 emails just to be able to accommodate the size of the photos in emails. Horrible! I regret ever using them! Will NEVER again! Waste of money!
Dear Tammy,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at sam@canvaschamp.com to have this taken care of. I'm committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
The packaging was off and one of my prints have a huge fold (dent). Disappointed as I am trying to support my work and now I have to delay the showing of the prints. No QUality inspection before sending it away.
Dear Randy,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at sam@canvaschamp.com to have this taken care of. I'm committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
This is fake site. Only collect money not responding to customer. Customer care is so pathetic not giving any reply... not trusted site
Dear Sushil,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at sam@canvaschamp.com to have this taken care of. I'm committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
Great canvas prints at a nice price! Very pleased with my 3 iPhone photos I had printed. I chose the basic and cheapest options and am 100% satisfied! Highly recommended!
Dear Ryan,
Thank you very much for your ultra-positive feedback!
We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.
Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!
Warm Regards
Canvas Champ
I made this print as a guestbook/baby shower keepsake. People put their finger prints on in green ink to make the leaves of the tree and then signed their names. The mama to be loved the idea and will hang it in the baby's room.
Hello Amber,
Thank you for such a lovely feedback, Canvaschamp believes in providing 100% customer satisfaction to it's customers regarding their product.
Regards
Canvaschamp
The process to order was quick and easy, although it will take 24 hrs for them to reply with last approval, however the order was quickly processed but I was supposed to receive my shipment on 8/25, today is the 24th and shipment still in India, when I call customer service the gentleman wouldn't give me details on new ETA, he just keep repeating "it's been expedited but we don't know when will arrive" if they had a better communication I will give a 5 star but the lack of information and delay doesn't allowed me to be a happy customer.
Dear Eva,
We appreciate you taking the time to leave us a review. Your feedback enables us to provide better service to everyone.
Please be rest assured that the next time you shop with us, you will be 100 percent satisfied with the product and turn your 3-4-star review into a 5-star.
Thank you again.
Warm Regards,
Canvas Champ.
I ordered a large canvas print (30x47) and the first one I got back was dark and the colors were flat and muted. That's not the worst part. It also had a large bump in the canvas, light streaks and wrinkles. They did offer to do a free reprint or give me a 20% refund, which was basically worthless to me. I opted for the free reprint. I just got it back and the colors were the same and there were large wrinkles on the left side of the print. I just sent them an email to see what my options are but noted I was not interested in another print. If just seems they're not to good with large canvas prints.
Hello Jeffrey,
We are extremely sorry for this, we believe in 100% customer satisfaction. Kindly share your order number and images to daniel@canvaschamp.com and we will get this resolved for you.
Regards
Canvaschamp
I have ordered items from this company twice and have had bad experiences both times. The first time was over 3 years ago. I ordered canvases for a paint and sip event and paid for express shipping. The order was completely done and shipped, and then it was stuck in India for a week! Just sitting. I had to call them over 10 times to get the item to move. The items did end up coming THE MORNING OF THE EVENT. I had already began drawing up canvases for the event myself since I wasn't convinced the canvases would arrive in time. They were supposed to be here 2 weeks before. Awful experience. So this time around, it's been a few years and I was hoping they had made some significant upgrades to their service, but I am once again not satisfied with the customer service. I ordered canvases again for another event and had to approve proofs before they can be shipped. The first proofs were available within a couple hours of ordering. But one of the images was completely off center and too large for the canvas. I requested it to be placed back the way they were when I submitted them on the website and have had to call 3 times already to get them to fix the picture and send another proof. The last time I called and asked to speak to a supervisor and they told me that the supervisor is sick so he's on LEAVE! How do you run an entire company with no one being in charge of making sure things get done? I FINALLY got the proof after a couple days so now I'm just waiting to see if they'll actually get it to me in time this time. I have paid for express shipping YET AGAIN so we'll see if they actually send it. Either way, I'm done with this company. The canvases are cheap but the stress is not worth it at all.
Hello Erin,
We are extremely sorry for the experience, certainly this is not the level of service we want our customers to experience. Please share your order number and concern to daniel@canvaschamp.com and we assure you that we will get this resolved and appropriate feedback will be shared with the concerned team. Canvaschamp believes in providing it's customer 100% satisfaction for our products and we are dedicated to do that.
Regards
Canvaschamp
Stay away from this website! I should have ordered from Google Photos or FreePrints, but liked that CanvasChamp offered smaller prints (3x5 is what I believe I ordered). They were fairly inexpensive, so I ordered several dozen photos.
Firstly, the packaging was so strange. I had to sign for my package (they're photos not a diamond ring!) and it came with about 16 layers of film on it. No box or anything, just film. Because there was no box, my photos came bent. So those 16 layers didn't protect my photos from damage.
After I spent an hour trying to get all the film off, I opened my photos and saw that all 35 of them had a red border around them. At least half an inch thick. Uhhhh...I don't think I asked for my photos to come with a red border? Now they're all super ugly, and I have to spend another hour cutting the border off all of them.
So yeah. I'll never be using this company ever again. Go with Google Photos or another trusted printing source.
Hello Mellisa,
We are extremely sorry for the inconvinence caused, please email us the order number and the images on cs@canvaschamp.com and we assure you that we will get this resolved for you. Also you can check the details of your order placed by logging in your canvaschamp account going to my account and veiw order details.
Regards
Canvaschamp
I dont know what is wrong with the adhesive, but ever since I put them them I have at least one fall down each week. It has gotten to the point where I gave up putting them up and just going to spend my money elsewhere.
Hello Stephen,
Please share us your order number and the images of the damaged/defective print on cs@canvaschamp.com and we will issue you a replacement at no extra cost as we belive in 100% customer satisfaction.
Regards
Canvaschamp
Placed an order but never arrived, they refuse to communicate regarding any eta or a refund. Total scam!
Dear Ari,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at sam@canvaschamp.com to have this taken care of. I'm committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ronald,
Thank you very much for your ultra-positive feedback!
We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.
Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!
Warm Regards
Canvas Champ