On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CanvasChamp Reviews Summary
CanvasChamp has a rating of 3.1 stars from 1,050 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CanvasChamp most frequently mention great quality, fast delivery and timely manner. CanvasChamp ranks 12th among Art Prints sites.
We monitor reviews for authenticity
Ordered a canvas print of a digital painting I did for a client on Dec 12. I am a US-based client and I understood the company to be headquartered in the US with US-based manufacturing. The 7 days came with no delivery. I was then promised on the 22nd. No delivery. Then, I was told Christmas day. No delivery. Called again to find out the status of the order. For some reason they sent my order to be produced in their India manufacturing instead of the American-based facility in New York. Anyone who has ordered from Asia knows damn well you are not going to get anything delivered in 7 days. I was told the order is in transit. That tells me nothing. They should at least provide an estimated time of arrival but they didn't. I stand to lose money and future business dealing with this business. I advise you to take your business elsewhere. If there was a zero star option, that's what I would give.
These are being printed and shipped in India. Takes forever to arrive. They also tack on a bunch of fees to get a decent product.
Dear Joey,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at sam@canvaschamp.com to have this taken care of. I'm committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
I decided to try ordering from here again, because the first time I ordered it had to be redone because of a big scratch and damage from shipping.
Thought I would give them another try, and this new one came in today and after opening there was a scratch mid Centre, white marks around the edges and the back post was cut 1/4 in short and just wobbling around.
Unfortunately this was for a Christmas gift which I cannot give now and have put in a request for a refund or a reprint.
I am awaiting a response, and I am sure they will do one of the two no problem, but I am very hesitant to try ordering again.
The packaging was good, all this was done prepackaging which makes me wonder do they even review before they actually package it up and send it? If not I suggest that they step up their quality control before they ship things out.
I understand that their prices are good no question, but you cannot ship stuff like this - for any price.
If you decide to order from them make sure that you request on ordering that they have a close look at your product before they ship it to make sure nothing like this is sent to you.
Dear Glenn,
We appreciate you taking the time to leave us a review. Your feedback enables us to provide better service to everyone.
Please be rest assured that the next time you shop with us, you will be 100 percent satisfied with the product and turn your 3-star review into a 5-star.
Thank you again.
Warm Regards,
Canvas Champ.
I ordered 3 pairs of socks with a face on each pair. I received one pair that was perfect. The other. 2 had 2 faces on it not one face. I informed them and I sent a picture of the mistakes. They were to fix the mistakes and send me the correct socks. I received them today and they are totally wrong and they looks even worse. The faces are huge and cut off Both photos are on the same sock again. Only only person should be on the sock.
Dear Kris,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at sam@canvaschamp.com to have this taken care of. I'm committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
The print on metal is fine, but the print on canvas has a crease on the right side about two inches in. The canvas is not tight.
Dear Susan,
We appreciate you taking the time to leave us a review. Your feedback enables us to provide better service to everyone.
Please be rest assured that the next time you shop with us, you will be 100 percent satisfied with the product and turn your 4-star review into a 5-star.
Thank you again.
Warm Regards,
Canvas Champ.
I ordered 19 magnets as wedding thank yous / christmas gifts. They are horrifically blurry and broken from the careless packaging. They say they are an American based warehouse but package came from India. It is two weeks before Christmas and now I have gifts for nobody.
Dear Shawnee,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at sam@canvaschamp.com to have this taken care of. I'm committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
I finally found a way to turn my personal pictures into art, all thanks to CanvasChamp. They all turned out so beautiful.
Dear Diana,
Thank you very much for your ultra-positive feedback!
We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.
Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!
Warm Regards
Canvas Champ
Canvas Champ is always my go to for canvas prints. Excellent quality, customer service and fast shipping.
Dear Rebecca,
Thank you very much for your ultra-positive feedback!
We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.
Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!
Warm Regards
Canvas Champ
Great quality. Fast shipping. I loved how the canvas prints turned out. Easy process. Came a lot quicker then I expected
Love working with CanvasChamp! Quality products and very responsive to my needs...whether it be expedited production or issue with an order. Professional, reasonable and quality products!
Dear CJ,
Thank you very much for your ultra-positive feedback!
We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.
Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!
Warm Regards
Canvas Champ
My fault but I should have ordered my dog pillow larger so it would be more life sized. Other than that, we love our memoriam for our dog we just put to sleep.
Thanks Canvas Champ
Dear Vicky,
Thank you very much for your ultra-positive feedback!
We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.
Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!
Warm Regards
Canvas Champ
Super nice quality of canvas. Fast shipping. The portrait came out fantastic! I would definitely order again!
Dear Kelly,
Thank you very much for your ultra-positive feedback!
We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.
Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!
Warm Regards
Canvas Champ
The image turned out to be great! It looks exactly as I knew it should.
BUT: There was what would normally be a "minor" problem involving the mount on the back if my aluminum print. I realized that I had not ordered the mount that I wanted about 15 minutes after placing my order. I Immediately called "customer service" to resolve the problem. Instead of help I got hassled. After explaining the situation THREE TIMES, and paying a small additional fee, I was told everything was resolved. That was not true.
The beautiful print arrived. Customer service had done NOTHING. My print didn't have the hanging hardware I paid extra for. When I mentioned this, Canvas Champ did offer to refund the small extra fee I had paid. Still, I'm stuck trying to figure out how to hang the image the way it is.
I will never buy anything from CanvasChamp ever again. What use is a company that cares so little about their customers?
Dear Dominic,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at sam@canvaschamp.com to have this taken care of. I'm committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Tea
We recently moved into our home and wanted to pay attention to the wall decor. It's so boring to just have framed prints and photos on every wall. The canvas prints add a fresh look and accentuate the subject material. We love the look!
Dear Laurie,
Thank you very much for your ultra-positive feedback!
We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.
Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!
Warm Regards
Canvas Champ
I love all the products that I have ordered from Canvas Champ, They are great quality and they really arrive fast!
The company sent me a lot of defective prints. They made me go through hoops to get any replaced. Sent me one with black rotten wood then their reply email to me informing them was « We would like to clarify that the wood you see on the back of the print is only for support purposes and does not affect the quality of the canvas print itself ». Disgusting. Also today they sent me someone else's photos in a proof review by accident. Then emailed me saying « please ignore last email ». They used to be very good. Now their quality of everything is not what it used to be.
Dear Customer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at sam@canvaschamp.com to have this taken care of. I'm committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Tea
I recently went on a cruise to Alaska and took some amazing photos I wanted replicated into canvas prints for my home. Based on reviews and pricing I chose to let CanvasChamp create my canvas prints. I read their "About Us" on their website and determined that they were US based and would provide excellent service. My first concern came when my orders were ready to ship and they were coming from India. Shipping was slow and there were "operational delays" by the shipping company, yet my orders finally arrived. I had ordered three prints. All three of them had an unrealistic blue tint that was not on my original photos. I also noticed that during the framing process, one of my prints had damage (holes) in the bottom portion of the print. I contacted the company and they created a replacement for free. After I hung my prints, I noticed that one of the prints was not stretched tightly, was sagging, and the frame was showing through the print. I had already dealt with the company once getting a replacement, and didn't want to do it again, as I already wasn't impressed with the quality of their coloring or framing process. In the end I ordered new canvas prints from another company (for nearly the same price) and gave the CanvasChamp prints to someone who wanted them. I won't recommend CanvasChamp due to their out of country processing, length and difficulty of shipping, the color of the finished project being completely different than the original photos, and the low quality framing process that damaged one print and left another one sagging.
Dear Charles,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at sam@canvaschamp.com to have this taken care of. I'm committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Tea
The company is not worth giving a try they don't care for their employees forget they will care for their customers. All they care is money nothing else as an employee I will say don't buy from them a genuine answer.
Dear Neal,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at sam@canvaschamp.com to have this taken care of. I'm committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
CanvasChamp offers a free 8"x8" canvas (but not free shipping) if you sign up and register at: https://www.canvaschamp.com/customer/register
However, after you signup and get on the email list, they pull a bait and switch to change the terms to require a minimum $25 order, which is not anywhere disclosed in the original offer on the page.
Dear David,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at sam@canvaschamp.com to have this taken care of. I'm committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
I received the print in perfect condition, worked on it in my studio and sent it on to my customer, who loves it.
Dear Dale,
Thank you very much for your ultra-positive feedback!
We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.
Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!
Warm Regards
Canvas Champ
I placed 2 orders for some prints, cups, an apron and pillows. The pillow quality and fabric is horrible, they are no straights and look nothing like the picture because the seems are just terrible and thick and fabric is like plastic. Sequence pillows are so horrible, the color of the print is all wrong, instead of being light grey it's brown. Threads are hanging because it's not overlocked and overall it's terrible quality, sequence has white spots and it's very sparce. Just totally low quality. Apron made just as bad and it was not packed in plastic or anything and came with spots all over. My second order of prints is also screwed up. I said I want to send it back and get a refund and was denied offering me to keep is and wash it. Perhaps I need to take it all apart and sew it together again to look straights and neat? I will have no choice but to back charge my cc and have them deal with my cc! Id you want to work in USA you should have appropriate customer satisfaction rules.
Dear Marguarite,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at sam@canvaschamp.com to have this taken care of. I'm committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Joe,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at sam@canvaschamp.com to have this taken care of. I'm committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team