On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Team arrived just on time and set to work right away. Went above and beyond cleaning living area, bedroom bathrooms and especially the kitchen. Will use this cleaner again.
We had an excellent experience. We are very happy with the tutor we chose. Zmy likes her and geeks comfortable. They met at the library. My daughter sats it was very helpful and wants to continue with the tutoring
Thanks so much for letting us know you've had a good experience and found such a great caregiver! Thank you for taking the time to share this! Please also consider posting a positive review on their account. Doing so not only helps the caregiver but also helps other families as they search for care. You can find directions how to do so on our Help page at https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US, or you can reach out to us for assistance. You can contact us at reviewteam@care.com. Please include REV-025229 when you message.
Ok. My first experience with anything like this; and I'm still not finished.
That’s so great to hear you love your experience with the app! Thanks for sharing!
We are positively thrilled to see this! Thank you for taking the time to post this review!
The app is terrible. It runs behind. It cancelled my job sitter because my credit card flagged it as fraud. There was no option to go back in and say run again. Then it wanted me to hire a new sitter after I'd set up the first one. Lastly, it says it will charge when service begins. It already charged my card for a service beginning in five days. Not impressed at all.
We apologize for your frustration, Brooke! The charge you're seeing may be a pre-authorization hold from your credit-issuing bank. This is a common practice for validating a credit card before running a transaction. You are only actually charged when the service takes place. But please let us check your account for you to confirm this, and to assist you with your other concerns! You can reach us via our Help Center contact us link at https://help.care.com/s/contactus. Include Reference Number REV-025219 when you message.
I hired * to assist in home ordering some bookshelves. Presently * simply cleans surfaces and carpets. * at first responded and then she didn't respond and didn't show up for expected work of Feb 4th for ordering some bookshelves. Is there someone available to help assist in home ordering? The Hotel Kahala rakes down most intelligent experience of ordering and organizational competence from the many residences in East Honolulu. With safest policy review
*Information redacted by admin
Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus.
Amy stayed with our dog for 3 weeks while we were out of the country. She dealt with frigid weather and frozen pipes competently, keeping us informed, but handling issues confidently. She took wonderful care of our dog. We are so grateful for all she did to allow us to enjoy our time away, knowing that she had the home front covered.
We are so happy to hear you found such a good caregiver! Thank you for taking the time to share this! Please also consider posting a positive review on their account. Doing so not only helps the caregiver but also helps other families as they search for care. You can find directions how to do so on our Help page at https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US, or you can reach out to us for assistance. You can contact us at https://help.care.com/s/contactus. Please include REV-025207 when you message.
Deanna is wonderful. She really pays attention to our pets' needs and provides daily updates. I am relieved to know she is taking care of our pets, when we can't.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
Deanna was very conscientious and so great about spending time with our pets. We knew they were happy, healthy and getting the attention they love.
So far so good with my new nanny. Bug relief to have some help.
We're so glad you are happy with the caregiver you hired! We'd like to ask if you would please also consider posting a positive review on their account. Doing so not only helps the caregiver but also helps other families as they search for care. You can find directions how to do so on our Help page at https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US, or you can reach out to us for assistance. You can contact us at https://help.care.com/s/contactus. Please include REV-025199 when you message. Thank you!
The kids were sad to see her go! They had a great time, she was responsible and seemed to enjoy sitting the kids. We would love to have her back!
We are so happy to hear you found such a good caregiver! Thank you for taking the time to share this! Please also consider posting a positive review on their account. Doing so not only helps the caregiver but also helps other families as they search for care. You can find directions how to do so on our Help page at https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US, or you can reach out to us for assistance. You can contact us at https://help.care.com/s/contactus. Please include REV-025191 when you message.
My caregiver has enabled me to do more than I ever thought I could. She understands that I need to be as independent as possible but steps in when I need her.
We are so happy to hear you found such a good caregiver! Please consider posting a positive review on their account. Doing so not only helps the caregiver but also helps other families as they search for care. You can find directions how to do so on our Help page at https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US, or you can reach out to us for assistance. You can contact us at https://help.care.com/s/contactus. Please include REV-025183 when you message.
For the amount of money I paid and no responses you would think they would refund my money. I don't recommend this for anyone.
Thank you for your feedback, Joan! We're very sorry to hear you haven't been getting responses! We'd be happy to take a look at your account and your job post to see how we can help! Please reach out to us via our Help Center contact us link at https://help.care.com/s/contactus, and please include Reference Number REV-025184 when you message, so we can help you with this.
After using agencies we decided to try direct hire for mom's care. Started looking Saturday and by Sunday I'd interviewed 2 and chosen our carer. She started Monday morning.
We are thrilled that you had success using our site! Thank you so much for letting us know!
She did not show up for the job and did not communicate that she wasn't coming after she had confirmed.
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at https://help.care.com/s/contactus. Include Reference Number REV-025162 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
Over half the people on the list will not reply or if they are active on the site.
We're so sorry to hear that you're not hearing back in your search, Robert! Please be assured this isn't typical, and we'd be happy to review your account with you to see how we can assist! Please reach out to us via our Help Center contact us link at https://help.care.com/s/contactus, and please include Reference Number REV-025156 when you message.
I've used care in four cities while traveling down. The first three times all went really well and I was able to hire someone ahead of time and everything went well. This last time I had two sitters cancel sick, but I did get someone at the last minute. That person was really awesome. So, if you have the stomach for Uncertainty, it seems like there is usually someone who is sweet and willing to work, in my experience.
Thank you so much for your feedback! I'm really glad to hear that you have had success using the site, although I apologize for any frustration you experienced with your last job. We strive to be a reliable resource and I'm so happy you were able to find a replacement. If you would like any assistance with your account or your search, please don't hesitate to contact us via our Help Center contact us link at https://help.care.com/s/contactus. Please include Reference Number REV-025147 when you message.
Being forced into premium status without speaking to the dog walker is an absolute farce. Had to pay for the full month. As it turns out, after speaking with the dog walker, she could not accommodate the times needed, and since her appointment was already booked, the cancellation fee was greater than the dog walking fee. Cancelled premium, but felt taken advantage of and nowhere on the website to share the frustration. An absolute rip-off!
Thank you for your feedback. I am so sorry for any frustration you've experienced. We're a paid subscription service and not a free service and I am sorry if you weren't aware, as this was never our intent! The fee contributes to our ongoing efforts to keep the site safe and secure and to maintain and develop the features of our site. Also, I just want to explain that we also offer a free membership to families searching for care so members can browse profiles and post a job to see if you get responses before they decide if they want to make a financial commitment. The paid membership is required to begin the screening process such as running background checks, contacting caregivers for interviews, and checking references. From your review, it sounds as though you were using our Booking feature to find pet care. Please don’t hesitate to reach out to us so we can assist you with this; you can reach us via our Help Center contact us link at https://help.care.com/s/contactus. Please include Reference Number REV-025146 when you message.
Great service for babysitting.
Great communication.
Reliable.
We're so glad to hear you have been enjoying your experience using the site! Thank you for letting us know!
They've been hired even before I can respond! There are not many applying for the job. In addition, they are not nearby.
We'd be happy to assist you. Families, individuals and active caregivers can always live chat with us through the Contact button found at https://help.care.com/s/contactus as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-025126 with your message.
What a scam. Im not paying you to view candidates and they pay you also... plus I have to pay them via you not a CHANCE in HELL. THIS IS A SCAM RACKET
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so happy to hear you found such a good housecleaner! Thank you for taking the time to share this! Please also consider posting a positive review on their account. Doing so not only helps the caregiver but also helps other families as they search for care. You can find directions how to do so on our Help page at https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US, or you can reach out to us for assistance. You can contact us at reviewteam@care.com. Please include REV-025238 when you message.