CarGurusReviews 366

Started by entering VIN and sale price - website stated "FAIR PRICE". So, I went ahead and listed. However, when I published my ad, the site stated "HIGH PRICE" even though I used same VIN, same sale price and same options. Interesting that the other listings (dealer listings with higher mileage and higher prices) are listed at "FAIR PRICE". No response from my inquiries on the bait-n-switch. Can't find a customer service number or anyone to help with this issue. Don't waste your time.

Didn't have issue with Car Gurus. My issue is with your partner autopay. Getting close to a month now and they(autopay) is still trying to figure out how to get seller their money. What's even worst, my first car payment is due first week in Aug and I still don't have my vehicle. So i have to pay for something that's not even in my possession, seriously... get with guys and do something.

Then I get a bunch of excuses when in question them. I really think someone at Car Gurus needs to look into this and re-evaluate the vendor. I can get a home loan quicker than this.

I don't want excuses I want my vehicle. I also want to know what will be done to make this situation right.

I don't know about you; but when some tells me they will do something and it doesn't happen I consider that being lied to. Which this happened at least twice already.

I'm mean seriously, do something!

I was shopping for a Nissan and found an out of the way (low overhead?) dealership in Winter garden FL with low prices. I called the dealer and a salesman admitted that the out the door price would be several thousand more dollars due to mandatory extended warranty and Accessory packages. I am thankful the man was honest about this. I would have flown down to buy the listed car. I tried to place a dealer review on the carguru website but it would not allow it, claiming I had not called the dealership. (how would their computer know if I did or not)

I have sold 2 cars on car gurus and have gotten top dollar for both. I used their white glove service to process sale and didn't have to worry about a thing my money was secure and I had a check in 2 weeks. What a great time saver when buying a car as well. Search for what you want, they do all of the price comparing for you saving you hours. Message dealer/seller, go see and test drive the vehicle and purchase. It couldn't be easier. I've read some reviews complaining that the car they wanted was sold before they were able to see, but that isn't anyone else's fault. People aren't going to hold a car for you. There is no guarantee to them that you are going to buy their car, so they will sell it to the first one with the $. They are hard to get a hold of if you want to talk to someone in person. This is why only 4 starts.

I was looking to purchase from a private seller on cargurus. They advertise all the special things on why i should buy a car from here, powertrain warranty, purchase protection, etc.

What they dont tell you is that the seller is not committed to you as a buyer in any way, I spent time and effort to book a test drive for a car i wanted to purchase. It was a day out because the owner was busy when i wanted to see the car, then before my shceduled test drive i got a text saying so sorry i sold the car on craigslist.

I think I will be looking for another website to purchase my car. Its very frustrating to plan and get things set-up and then the seller can just ditch you and sell the car to someone else under your nose. On a different website.

I have contacted several lexus dealers in the NYC area and not one of them was direct. The guy in Great Neck said the price of the car was $8000 more after he got there. Reason the posted prices are what they purchased them for. LIE. Everyone of them wanted me to go in person before they revealed the hidden charges or the fact that they don't even have that car. The process instead of being easy became so stressful. I will never shop on this website again

Like so many things what appears to be a fantastic consumer friendly business model, is anything but. I made inquiries of numerous dealers about their online inventory and pricing, but 80% never responded. Those that did wanted me to come in for a personal meeting. No clue that I live 200 miles away and had a very specific question. Car gurus is aiken to 1-800-askgary and other customer mining models, in my opinion. You truly are wasting your time unless you can actually go to the lot and see what they have. Pay attention because those deals that look too good to be true, probably are, Prior wrecks and current damage, for instance.

I bought a 2014 GMC Sierra pickup on a cooler day and didn't notice the AC wasn't working. Approximately 2 weeks later I stopped back at the dealership and was pretty much told that since I hadn't purchased the extended warranty, I wasn't pretty much on my own. I wrote a review on their site saying that I was disappointed that they were not willing to make it right with me. I received an email from the owner to cont act him about my experience. I called and left a message to call me back and nobody has called. Seems like lip service from the dealership. I wish I could brag about my experience. I got the AC fixed on my own for about $400. Small price to pay for great word of mouth advertising in my opinion

Cargurus is a pain in the you know what to use as it's almost impossible to share a listing with someone. You can't just copy and paste the link as all the person you sent the link to gets is a local listing of the model of car that was in the link. So, for example, if my wife copies the link to a 2013 BMW X5 in LA that she likes all I get when I click on the link is a list of X5s for sale in the Bay Area. Why? But there is an email link you say! Just have her send it as an email through Cargurus you say! Well we have tried that and those emails usually disappear into the either (yes I have checked my spam folder).

Dear car dealerships, please stop using this crap website that makes is almost impossible to share your listing with other people.

We were in a one year contract with CarGurus with about 40 avg vehicle inventory we were paying around 2,000/month then after one year they force us to re-contract with them but only if we pay close to 5,000/month. Their reasoning is that as one of their top performing dealer and we should pay more than our neighboring dealer.

We work hard to hand select each of our inventory and check the market before each purchase and we have strong merchandising and reviews, I'm not sure why we have to get punished for this.