On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
CARID provides the worst customer service that I have encountered in probably 60 years. The order I placed in April 2010 was delivered incomplete and trying to get the missing parts has been a very frustrating experience. I have called seven times with no success - the missing parts will be sent (they weren't), the missing parts aren't in stock but will be shipped in 2 to 3 weeks (they weren't), a manager will call back in 1/2 hour (I'm still waiting!). DO NOT ORDER FROM CARID!
I ordered car mats from this company and received the wrong color. I contacted customer service and they said they would give me 1/2 credit for the mats I received and would send me a confirmation and authorization to return the wrong color mats.
After a week I contacted them as to why I hadn't received the above and they told me that the manufacturer would not issue credit or enter a new order unless I destroyed the old mats and sent the pictures to Carid.
I DID AND THE REP WOULD NOT RESPOND BACK TO ME. TWO WEEKS LATER I HAVE CAR MATS THAT I DESTROYED BY CUTING THEM IN HALF AND NO NEW MATS. AND OUT $74.00.
DO NOT EVER BUY ANYTHING FROM THIS COMPANY,
Carid.com is the worst company I've dealt with in at least 10 years. I ordered a wood grain dash kit that the site stated was manufactured, ready to ship.
Then received an e-mail stating estimated shipping date was 8 days although the site stated usually 3-5. No more updates, after the date came and went, I called their customer "nosupport" and was told it was being manufactured and will ship in another 5 days. Date came and went.
I've sent two e-mails, unanswered at to date, two phone calls, one of which found me talking to an imbecile who was rude and no help at all.
I have just sent another e-mail stating that if I receive no satisfactory response in 24 hours, I will cancel and contest the order with my credit card company for the charge they made the day after I ordered.
I have never had good luck with a company that charges the credit card before the item ships. Carid.com is no exception. BAD company, BAD service, BAD communication. This is a NO BUY advisory.
This company has the worst customer service! I made a complaint about the missing rear window deflectors and have tried calling their customer support, status and emails and none resulted in positive response. Do NOT buy any products from this company -- I won't!
Suckz. Especially the customer service support. Dont buy any item on this site, because the items mostly are defective.
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members