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CarwiseReviews 66

3.3

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Carwise Reviews Summary

The company generally enjoys a positive reputation for delivering high-quality repairs and exceptional customer service. Many customers praise the professionalism, efficiency, and thoroughness of the service, often highlighting the meticulous work and timely updates provided throughout the repair process. However, concerns arise regarding the accuracy of estimates and difficulties in accessing customer support, particularly with the Carwise platform, which some perceive as unhelpful. Overall, while the company's repair services receive commendation, improving communication and support mechanisms could enhance the customer experience further.

This summary is generated by AI, based on text from customer reviews

service
28
value
23
quality
24

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California
1 review
0 helpful votes
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Good job
November 7, 2022

Did a good job for me would recommend them and use them for future repairs. Did what they said they would do in a timely matter.

Date of experience: November 7, 2022
Alabama
2 reviews
0 helpful votes
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Repaired body damage to my wife`s crv honda did an excellant job kept me advised thru whole process Great staff could not be more pleased REAL PROS

Date of experience: September 8, 2022
Texas
1 review
1 helpful vote
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Caliber Collision on Coit road in Plano, tx has held my car hostage for almost 2 moths and my rep there Jahir is an unresponsive crackhead. No one from Caliber ever reaches out to me to give me status updates. I get automated texts telling me my car will be ready 9 times and it never is.

Date of experience: August 29, 2022
California
1 review
0 helpful votes
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REPAIR
August 17, 2022

They did an excellent job and were done several days ahead of the repair time I was told. I would recommend them for quality repairs.

Date of experience: August 17, 2022
Texas
1 review
0 helpful votes
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Nothing but solid, excellent service from Shannon and Ed at Jim Turner Chevrolet auto body shop in McGregor, Texas! These individuals were knowledgeable and professional. They had to work with 2 different insurance companies and did not stop until they got everything they needed to make our truck like new. They stayed in steady contact with insurance and did not mind us calling as often as needed to get updates. They explained and showed us everything that had been repaired when we picked our truck up. We will definitely return to this shop if the need arises. We will recommend this shop to anyone who needs auto body repair.

Date of experience: August 17, 2022
Washington
1 review
0 helpful votes
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Chehalis Collision Center did an excellent repair on our 2011 KIA OPTIMA. The work was done on time, with quality parts. One part had to be back ordered, but it was installed in a timely manner when it arrived. I rate them with a five star rating.

Date of experience: June 28, 2022
Texas
2 reviews
4 helpful votes
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Corruption at it's finest.
June 27, 2022

They quote you a price for a rental but after you pay and go pick up the car is going to run you a few hundred dollars more. And when you cancel they keep your money and refuse to refund you.

Date of experience: June 27, 2022
Texas
0 reviews
0 helpful votes
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The work performed on my vehicle was second to none. I was especially appreciative of the frequent progress updates they provided and the help I received in acquiring a rental vehicle.

Date of experience: June 27, 2022
Texas
1 review
0 helpful votes
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Very satisfied with desk/receptionist staff & Oscar - all were professional, courteous & helpful. Oscar was our contact throughout process & we were kept informed satisfactorily of progress on our vehicle. Workmanship was excellent & we are very satisfied. We were fully informed of charges, insurance issues, etc. We would recommend Caliber Collision to our friends.

Date of experience: June 15, 2022
Pennsylvania
1 review
0 helpful votes
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I was very satisfied with the service I received. My insurance company recommended them and I was happy they did. I had never heard of them before and I was a little uncertain, but I am glad I went with them

Date of experience: June 14, 2022
Illinois
1 review
0 helpful votes
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I was very happy with the service rendered by Dixon Auto Body. My Honda CRV had been rear-ended and they did such a nice job that my 12 yr old car looks brand new. They even vacuumed it out, washed it and I think waxed it. They were very accomodating and nice to deal with.

Date of experience: March 15, 2022
Florida
1 review
0 helpful votes
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Rear end damage
February 16, 2022

Did almost 5000. 00 body work on my chrysler and did a perfect and the man that handled my job did a great job.

Date of experience: February 15, 2022
New York
1 review
0 helpful votes
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Great service
January 22, 2022

Kyle at Carwise Peoria has been super helpful and friendly. So far a great experience here today. Come and check them out!

Date of experience: January 22, 2022
Illinois
0 reviews
0 helpful votes
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Service
January 21, 2022

Kyle was very helpful in making the experience less stressful. And keep good communication thru the whole process.

Date of experience: January 21, 2022
Missouri
1 review
0 helpful votes
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Kyle helped me the best he could! Very welcoming energy in the place would recommend! Clean place and friendly!

Date of experience: January 20, 2022
Florida
1 review
0 helpful votes
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Repair of damaged Corolla
December 27, 2021

Excellent body work was performed & the car was washed & ready as promised. The Caliber Collison facility is clean & user friendly. This was the best repair experience ever!

Date of experience: December 27, 2021
Texas
1 review
1 helpful vote
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Toyota (Owner) 12/20/2021
December 20, 2021

I had an accident with my 2013 Toyota RAV4. I called Passport Toyota because I bought the car from them and they told me I could not bring it there because they could not fix it because it was a 2013. My insurance referred me to Clinton Auto Body and they did a perfect job, it looks brand new. Patty is the front person you will be in contact with and she is the best! C. Williams

Date of experience: December 20, 2021
Washington
1 review
1 helpful vote
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Carwise is decieving
October 13, 2021

I recently was the victim of a hit and run. My insurance suggested classic collision in aloha as a place to fix my truck. I took my truck there he told me it would take a while because it covered and parts or whatever and we left it at that. About 2 weeks later I get a call saying that my truck had been fixed but that the mechanic had wrecked it on the way to parking it outside of the shop. There is no apology there is no hey sorry for the inconvenience just to hey we wrecked your truck again we're going to fix it and we'll call you when it's ready. A part of me really wanted to take it to a different shop have them scope out the damage and then you know go through this process again because I wasn't sure that they were telling the truth. But I went ahead and let them fix it and came to the shop and they said they had it done. Again no one apologized for the inconvenience or for the fact that they wrecked my truck. My truck was filthy on the inside and it had a horrible smell. I would send a survey a few days later to ask me what I thought of the experience. I responded to that survey about the same way I'm responding to this review right now. I went on carwise a week or so later to look at the reviews. It says there are no reviews done for classic collision aloha. Shame on you carwise and double shame on classic collision aloha. There website starts off with how important the customer is, bold face lie. I wouldnt have even been upset if they would have apologized. Terrible shop.

Date of experience: October 13, 2021
Florida
1 review
1 helpful vote
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My Hyundai Santa Fe Sport had some serious front end damage from being backed into while parked.
Having worked with them in the past, decided use Mike's for photos, estimate for insurance and follow up with needed repairs. Was very happy when I was able to pick up my vehicle for It looked "good as new" and had been washed and vacuumed. It took a little longer than expected but it was well worth the wait!

Date of experience: August 31, 2021
Kentucky
1 review
0 helpful votes
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Superb workmanship
August 30, 2021

The team at Caliber Collision did an awesome job repairing my F150 pickup truck! They did above and beyond what I was expecting.

Date of experience: August 30, 2021