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Cask Cartel Reviews Summary
Cask Cartel has a rating of 4 stars from 974 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cask Cartel most frequently mention customer service, great experience and timely manner. Cask Cartel ranks 14th among Food & Drink sites.
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Wife loves the bottle delivery took longer then expected but they still got it here
Everything delivered as advertised and in perfect condition
Little bit of a problem with the delivery and transit but worked out all good
All very tasty whiskeys. We love these and will look to buy from this website again.
Ordered 12/2, with anticipated delivery 7-21 days.10 days later, no shipping info and began email communication with company. One 12/13, email message that it was shipped and in transit. Over multiple days and even a possible date of 12/17 of arrival at sorting facility and subsequent tracking info being provided. Nothing received. Attempted to contact via website on 12/23 (21st day). Initial message indicated a response from representative could take 2-6 minutes. Nothing at 45 minutes plus.
Finally got notice from company in response to a private message sent via FaceBook. Pretty much providing the same vague information. A day later, I got tracking info reflecting a label being created on DECEMBER 23rd…that day the product should have arrived. Needless to say, a pricey Christmas present failed to arrive in time for Christmas. Order at your own risk. Please note…this review might reflect a purchase date of 12/26. I can assure you, the purchase date was 12/2, the same day my payment account was debited.
I was thrilled to ffind this again after 30yrs. Its absolutely amazing. And order was quickly shipped and received. I'll be ordering again!
The receiver will love it, always a nice experience with you
Well-done! Delivered as a gift for a friend. Good job.
I ordered what is considered rare wine where I live and needed to wait. Mildly skeptical. Wonderfully pleased and my news made my Christmas Eve! Recommended this company to my friends already! Grazie!
I didn't receive my items until almost three weeks later, making it worthless as a Christmas gift
Now that I understand how the process works, especially with more rare products being shipped from outside the US, its all good!
Thank you for getting me the impossible in an almost impossible time frame! Great service and support.
I quickly ordered this without reviewing the company. Then became skeptical after seeing the reviews. However, after one email and updated tracking, I received my bottle well in time before Christmas. I will defiantly be ordering again for hard to find bourbons. Thanks Cask Cartel.
Exactly what i paid for. I am pleased. Not my first order not my last
I got my order but the fedex person just left it out in front of my gate. I made sure I was home because I was under the impression that I had to sign for it. Didn't even know when they came. My boyfriend happened to go out to his car and found it and brought it in.
Never got invoice from shipper (not CaskCartel) and still don't know who sent the bottle. When contacted, customer service sent wrong tracking number. Eventually got the right one and delivery did arrive in time.
Expensive.
There was very little communication from the company related to tracking. The original order said that it would be delivered on 12/24, but it didn't arrive. It was a Christmas present. It was also stated that someone had to be here to sign for the shipment. I discovered it on my front porch when I got up on 12/26.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members