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The company has garnered mixed feedback, with notable strengths in friendly customer service and timely vehicle delivery that often exceeds expectations. Many customers appreciate the ease of booking and the condition of their vehicles upon arrival. However, significant concerns arise regarding service delays and communication issues, particularly in tracking deliveries and obtaining timely updates from customer support. While some customers have had positive experiences, others express frustration over unresponsive service and logistical challenges, indicating a need for improved communication and reliability to enhance overall customer satisfaction.
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We found that a lot of information was missing of the form that had to be filled out.
It led us to believe that we could have the car delivered to our house, as that's what the question asked, only to find out at the last minute it could only be delivered to a certain place.
Delivery was good, but there was a little lack of communication throughout, but got there in the end.
Hi Luigi,
Thank you for your review, we really appreciate it.
If you have any enquiries please don't hesitate to contact us at 13 22 77, alternatively you can send us an email at ccc@cevalogistics.com.
Kind Regards,
Ruel
CEVA provided a very straightforward process for transporting my car. Communication was excellent and I was able to track the progress of the job. My car was delivered early on the predicted day which was especially pleasing.
Hi Bill,
Thank you for your review, we really appreciate it.
If you have any enquiries please don't hesitate to contact us at 13 22 77, alternatively you can send us an email at ccc@cevalogistics.com.
Kind Regards,
Ruel
Hi Sean,
Thank you for sharing your awesome rate to the community, we really appreciate it.
If you have any enquiries please don't hesitate to contact us at 13 22 77, alternatively you can send us an email at ccc@cevalogistics.com.
Kind Regards,
Ruel
Super easy booking process
Car was delivered spotless
The whole process was seamless and professional.
Thank you Roger for sharing your awesome rate to the community.
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at CCC@cevalogistics.com
Kind regards,
Ruel
Brisbane to Sydney (depot to depot)
Car shipped Wednesday, arrived early Thurs AM.
Picked up thurs 2pm. No damage, dirty but that's expected.
Chose the base standard service and it was done in 2 days.
Thank you Blake for sharing your awesome rate to the community.
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at CCC@cevalogistics.com
Kind regards,
Ruel
My vehicle was collected and delivered ontime, communication from Ceva was great. I have used other car carriers before but will only be using Ceva in the future.
Thank you Damien for sharing your awesome rate to the community.
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at CCC@cevalogistics.com
Kind regards,
Ruel Degohermano
I recently used CEVA to deliver my car, and I have to say, I am beyond impressed with their service. Not only was my car delivered sooner than I anticipated, but the process was seamless and stress-free.
The team at CEVA clearly takes pride in their work and strives to exceed their customers' expectations. Their dedication to ensuring that my car was delivered in good condition and in a timely manner is what sets them apart from other delivery services. I highly recommend CEVA to anyone in need of a top-notch delivery service.
Thank you Ayden for sharing your awesome rate to the community.
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at CCC@cevalogistics.com
Kind regards,
Ruel Degohermano
A great depot to depot transport experience. Easy drop off and pick up and prompt delivery.
Excellent service, very happy with the communication and delivery of my vehicle, I would highly recommend.
Thank you Hamish C., For sharing your positive experience to the community.
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at CCC@cevalogistics.com
Kind regards,
Son
Can't go back and change things easily. Have to start again
So far booking was very easy. Communication was extremely poor. Numerous times I chased an update only to be put through to an off shore call centre. Off shore contact had no understanding of a classic car that needed care.
Thank you for taking the time to give us your feedback.
We are sorry that you had a negative experience with our service department.
Our goal is to provide a positive experience and total satisfaction.
I will noted this and coordinate to higher up to make sure our team is doing their best to provide a good customer service.
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at CCC@cevalogistics.com
Kind regards,
Son
Didn't have any issues from the quote,to drop off,& delivery. And delivery was very quick
Thank you Johnny B., For sharing your positive experience to the community.
Our friendly-user website making sure that our customers experience the best and smooth transaction and also our team in the ground.
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at CCC@cevalogistics.com
Kind regards,
Son
Quick and easy from start to finish. Totally satisfied with the service. The departure time was spot on with the track your vehicle.
Thank you Chad L., For taking the time to leave us this excellent rate!
Our friendly-user website making sure that our customers experience the best and smooth transaction and thank you for sharing that to the community.
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at CCC@cevalogistics.com
Kind regards,
Son
I have an issue that the delivery address says Depot but I have paid for car to be delivered to a private street address.
This is now resolved to my satisfaction and I appreciate the fact that I was contacted when I raised this issue. That's great service!
Thank you for taking the time to share your experience Chris. We love to hear that our team are providing you excellent service. We try to make sure all of our customers have great experiences and it’s clear we accomplish this so we really appreciate your follow up review.
Reviews like these are why we’re so often called one of the best in this business.
Should you need any assistance, please don't hesitate to shoot us an email through ccc@cevalogistics.com or call our Customer Care Centre at 13 CARS (13 2277).
Kind Regards,
Son
I have an issue that the delivery address says Depot but I have paid for car to be delivered to a private street address
So far so good. My vehicle is only just starting its experience with CEVA logistics, and I will not be able to give it an overall experience yet, as it has not yet reached its destination.
Only then will I be able to give CEVA an overall experience rating.
Hi Craig M. Thank you for your awesome rate and review. We are so grateful that you have chosen CEVA to transport your vehicle. And it’s great to hear that our customer service team was able to help you out! And we always love to hear when our customers leave satisfied.
Should you need any assistance, please don't hesitate to shoot us an email through ccc@cevalogistics.com or call our Customer Care Centre at 13 CARS(13 2277).
Kind Regards,
Son
My 1934 Ford hotrod has been sitting in the Perth depot for 3 weeks.
I have paid extra for delivery to my door yet they just can't seem bothered enough to actually put it on a truck and deliver it.
They say I am welcome to hire a trailer and come pick it up but there will be NO REFUND to the depot to door portion. ($240)
Only after you pay do they advise you of the estimated day of delivery, which in my case was an astonishing 4 weeks.
If I had known that fact I would have hired another company.
Hi Mark,
Thank you for taking the time to give us your feedback.
We're so sorry that your experience did not match your expectations and this is not the ideal experience that we want you or our future customers to experience. So we always make sure to set a proper expectation to our customers by email that you will received after you book your vehicle or by over the phone customer service representative.
Reason why your vehicle is sitting in our enclosed yard safe and secured is because we still have time to delivery your vehicle. I do apologize if you think we are holding your vehicle that is not the case here we just have a high volume of vehicles pickup and delivery.
However your review matter to us to help us constantly improve our service and by knowing what we can work on.
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at CCC@cevalogistics.com
Kind regards,
Son
Easy Web site user friendly good communications
Return emails and booking confirmation completed soon as payment was made.
That’s what our website made off to make things easy. Thank you, Jason, for this awesome rate.
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at CCC@cevalogistics.com
Kind regards,
Son
Thank you Bruno for taking the time to leave us this awesome review and rate!
Our friendly-user website making sure that our customers experience the best and smooth transaction:)
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at CCC@cevalogistics.com
Kind regards,
Son
So far very easy process, just awaiting the vehicle to be collected.
Thank you Carmelo for taking the time to leave us this excellent rate & review!
Our friendly-user website making sure that our customers experience the best and smooth transaction:)
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at CCC@cevalogistics.com
Kind regards,
Son
Thank you Peter for taking the time to leave us this Superb rate & review!
Our friendly-user website making sure that our customers experience the best and smooth transaction:)
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at CCC@cevalogistics.com
Kind regards,
Son
Answer: Please note that the transit time is approximately 11 business days.
Answer: Have emailed them no reply went through chat was ok in regard to reaching them but of no help
Hi Rose,
Thank you for your review, we really appreciate it.
If you have any enquiries please don't hesitate to contact us at 13 22 77, alternatively you can send us an email at ccc@cevalogistics.com.
Kind Regards,
Ruel