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CEVA LogisticsReviews 744

4.4

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CEVA Logistics Reviews Summary

The company has garnered mixed feedback, with notable strengths in friendly customer service and timely vehicle delivery that often exceeds expectations. Many customers appreciate the ease of booking and the condition of their vehicles upon arrival. However, significant concerns arise regarding service delays and communication issues, particularly in tracking deliveries and obtaining timely updates from customer support. While some customers have had positive experiences, others express frustration over unresponsive service and logistical challenges, indicating a need for improved communication and reliability to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

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1,861 reviews

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Australia
1 review
0 helpful votes
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Feedback
August 4, 2023

The service was really fast and on time. The driver contacted me before he arrived.

Date of experience: August 4, 2023
Ruel D. — CEVA Logistics Rep
over a year old

Hi Rose,

Thank you for your review, we really appreciate it.

If you have any enquiries please don't hesitate to contact us at 13 22 77, alternatively you can send us an email at ccc@cevalogistics.com.

Kind Regards,
Ruel

Australia
1 review
0 helpful votes
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Delivery car service
July 13, 2023

We found that a lot of information was missing of the form that had to be filled out.
It led us to believe that we could have the car delivered to our house, as that's what the question asked, only to find out at the last minute it could only be delivered to a certain place.
Delivery was good, but there was a little lack of communication throughout, but got there in the end.

Date of experience: July 13, 2023
Ruel D. — CEVA Logistics Rep
over a year old

Hi Luigi,

Thank you for your review, we really appreciate it.

If you have any enquiries please don't hesitate to contact us at 13 22 77, alternatively you can send us an email at ccc@cevalogistics.com.

Kind Regards,
Ruel

Australia
1 review
0 helpful votes
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Everything went to plan.
May 11, 2023

CEVA provided a very straightforward process for transporting my car. Communication was excellent and I was able to track the progress of the job. My car was delivered early on the predicted day which was especially pleasing.

Date of experience: May 11, 2023
Ruel D. — CEVA Logistics Rep
over a year old

Hi Bill,

Thank you for your review, we really appreciate it.

If you have any enquiries please don't hesitate to contact us at 13 22 77, alternatively you can send us an email at ccc@cevalogistics.com.

Kind Regards,
Ruel

Australia
1 review
0 helpful votes
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Fantastic
April 21, 2023

Communication was outstanding. Fantastic service and price.

Date of experience: April 21, 2023
Ruel D. — CEVA Logistics Rep
over a year old

Hi Sean,

Thank you for sharing your awesome rate to the community, we really appreciate it.

If you have any enquiries please don't hesitate to contact us at 13 22 77, alternatively you can send us an email at ccc@cevalogistics.com.

Kind Regards,
Ruel

Australia
1 review
0 helpful votes
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Awesome service
April 2, 2023

Super easy booking process
Car was delivered spotless
The whole process was seamless and professional.

Date of experience: April 2, 2023
Ruel D. — CEVA Logistics Rep
over a year old

Thank you Roger for sharing your awesome rate to the community.

For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at CCC@cevalogistics.com

Kind regards,
Ruel

Australia
1 review
0 helpful votes
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Excellent, exceeded expectations
March 30, 2023

Brisbane to Sydney (depot to depot)

Car shipped Wednesday, arrived early Thurs AM.

Picked up thurs 2pm. No damage, dirty but that's expected.

Chose the base standard service and it was done in 2 days.

Date of experience: March 30, 2023
Ruel D. — CEVA Logistics Rep
over a year old

Thank you Blake for sharing your awesome rate to the community.

For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at CCC@cevalogistics.com

Kind regards,
Ruel

Australia
1 review
0 helpful votes
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Thoroughly recommend
March 14, 2023

My vehicle was collected and delivered ontime, communication from Ceva was great. I have used other car carriers before but will only be using Ceva in the future.

Date of experience: March 14, 2023
Ruel D. — CEVA Logistics Rep
over a year old

Thank you Damien for sharing your awesome rate to the community.

For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at CCC@cevalogistics.com

Kind regards,
Ruel Degohermano

Australia
1 review
1 helpful vote
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I recently used CEVA to deliver my car, and I have to say, I am beyond impressed with their service. Not only was my car delivered sooner than I anticipated, but the process was seamless and stress-free.

The team at CEVA clearly takes pride in their work and strives to exceed their customers' expectations. Their dedication to ensuring that my car was delivered in good condition and in a timely manner is what sets them apart from other delivery services. I highly recommend CEVA to anyone in need of a top-notch delivery service.

Date of experience: March 2, 2023
Ruel D. — CEVA Logistics Rep
over a year old

Thank you Ayden for sharing your awesome rate to the community.

For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at CCC@cevalogistics.com

Kind regards,
Ruel Degohermano

Australia
1 review
0 helpful votes
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Melb - Syd 4x4 Ranger Transport
February 1, 2023

A great depot to depot transport experience. Easy drop off and pick up and prompt delivery.

Date of experience: February 1, 2023
Australia
1 review
0 helpful votes
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Very happy
December 23, 2022
Updated review

Excellent service, very happy with the communication and delivery of my vehicle, I would highly recommend.

Date of experience: December 23, 2022
Sonny G. — CEVA Logistics Rep
over a year old

Thank you Hamish C., For sharing your positive experience to the community.

For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at CCC@cevalogistics.com

Kind regards,
Son


Can't go back and change things easily
January 12, 2023
Previous review

Can't go back and change things easily. Have to start again

Date of experience: December 13, 2022
Australia
1 review
0 helpful votes
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Average dealings
January 20, 2023
Updated review

So far booking was very easy. Communication was extremely poor. Numerous times I chased an update only to be put through to an off shore call centre. Off shore contact had no understanding of a classic car that needed care.

Date of experience: December 21, 2022
Sonny G. — CEVA Logistics Rep
over a year old

Thank you for taking the time to give us your feedback.
We are sorry that you had a negative experience with our service department.
Our goal is to provide a positive experience and total satisfaction.

I will noted this and coordinate to higher up to make sure our team is doing their best to provide a good customer service.
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at CCC@cevalogistics.com

Kind regards,
Son


So far booking was very easy
December 11, 2022
Previous review

So far booking was very easy

Date of experience: December 11, 2022
Australia
1 review
0 helpful votes
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No problems!
December 15, 2022

Didn't have any issues from the quote,to drop off,& delivery. And delivery was very quick

Date of experience: December 15, 2022
Sonny G. — CEVA Logistics Rep
over a year old

Thank you Johnny B., For sharing your positive experience to the community.

Our friendly-user website making sure that our customers experience the best and smooth transaction and also our team in the ground.

For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at CCC@cevalogistics.com

Kind regards,
Son

Australia
1 review
0 helpful votes
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Totally satisfied
November 25, 2022

Quick and easy from start to finish. Totally satisfied with the service. The departure time was spot on with the track your vehicle.

Date of experience: November 25, 2022
Sonny G. — CEVA Logistics Rep
over a year old

Thank you Chad L., For taking the time to leave us this excellent rate!
Our friendly-user website making sure that our customers experience the best and smooth transaction and thank you for sharing that to the community.

For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at CCC@cevalogistics.com

Kind regards,
Son

Australia
1 review
0 helpful votes
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My expectations were fully met
October 25, 2022
Updated review

I have an issue that the delivery address says Depot but I have paid for car to be delivered to a private street address.
This is now resolved to my satisfaction and I appreciate the fact that I was contacted when I raised this issue. That's great service!

Date of experience: October 25, 2022
Sonny G. — CEVA Logistics Rep
over a year old

Thank you for taking the time to share your experience Chris. We love to hear that our team are providing you excellent service. We try to make sure all of our customers have great experiences and it’s clear we accomplish this so we really appreciate your follow up review.
Reviews like these are why we’re so often called one of the best in this business.

Should you need any assistance, please don't hesitate to shoot us an email through ccc@cevalogistics.com or call our Customer Care Centre at 13 CARS (13 2277).

Kind Regards,
Son


I have an issue that the delivery address says Depot...
November 22, 2022
Previous review

I have an issue that the delivery address says Depot but I have paid for car to be delivered to a private street address

Date of experience: October 23, 2022
Australia
1 review
0 helpful votes
Follow CRAIG T.
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So far so good
October 20, 2022

So far so good. My vehicle is only just starting its experience with CEVA logistics, and I will not be able to give it an overall experience yet, as it has not yet reached its destination.
Only then will I be able to give CEVA an overall experience rating.

Date of experience: October 20, 2022
Sonny G. — CEVA Logistics Rep
over a year old

Hi Craig M. Thank you for your awesome rate and review. We are so grateful that you have chosen CEVA to transport your vehicle. And it’s great to hear that our customer service team was able to help you out! And we always love to hear when our customers leave satisfied.

Should you need any assistance, please don't hesitate to shoot us an email through ccc@cevalogistics.com or call our Customer Care Centre at 13 CARS(13 2277).

Kind Regards,
Son

Australia
1 review
0 helpful votes
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Holding my car hostage.
November 17, 2022

My 1934 Ford hotrod has been sitting in the Perth depot for 3 weeks.
I have paid extra for delivery to my door yet they just can't seem bothered enough to actually put it on a truck and deliver it.
They say I am welcome to hire a trailer and come pick it up but there will be NO REFUND to the depot to door portion. ($240)
Only after you pay do they advise you of the estimated day of delivery, which in my case was an astonishing 4 weeks.
If I had known that fact I would have hired another company.

Date of experience: October 18, 2022
Sonny G. — CEVA Logistics Rep
over a year old

Hi Mark,

Thank you for taking the time to give us your feedback.
We're so sorry that your experience did not match your expectations and this is not the ideal experience that we want you or our future customers to experience. So we always make sure to set a proper expectation to our customers by email that you will received after you book your vehicle or by over the phone customer service representative.
Reason why your vehicle is sitting in our enclosed yard safe and secured is because we still have time to delivery your vehicle. I do apologize if you think we are holding your vehicle that is not the case here we just have a high volume of vehicles pickup and delivery.

However your review matter to us to help us constantly improve our service and by knowing what we can work on.
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at CCC@cevalogistics.com

Kind regards,
Son

Australia
1 review
0 helpful votes
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Professional car transport service.
October 11, 2022

Easy Web site user friendly good communications
Return emails and booking confirmation completed soon as payment was made.

Date of experience: October 11, 2022
Sonny G. — CEVA Logistics Rep
over a year old

That’s what our website made off to make things easy. Thank you, Jason, for this awesome rate.
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at CCC@cevalogistics.com

Kind regards,
Son

Australia
1 review
0 helpful votes
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CEVA review
September 27, 2022

So far it has been hassle free and straight forward

Date of experience: September 27, 2022
Sonny G. — CEVA Logistics Rep
over a year old

Thank you Bruno for taking the time to leave us this awesome review and rate!
Our friendly-user website making sure that our customers experience the best and smooth transaction:)

For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at CCC@cevalogistics.com

Kind regards,
Son

Australia
1 review
0 helpful votes
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Booking Conformation
September 25, 2022

So far very easy process, just awaiting the vehicle to be collected.

Date of experience: September 25, 2022
Sonny G. — CEVA Logistics Rep
over a year old

Thank you Carmelo for taking the time to leave us this excellent rate & review!
Our friendly-user website making sure that our customers experience the best and smooth transaction:)

For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at CCC@cevalogistics.com

Kind regards,
Son

Australia
1 review
0 helpful votes
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Easy!
September 22, 2022

Getting a quote and making the booking online was very easy.

Date of experience: September 22, 2022
Sonny G. — CEVA Logistics Rep
over a year old

Thank you Peter for taking the time to leave us this Superb rate & review!
Our friendly-user website making sure that our customers experience the best and smooth transaction:)

For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at CCC@cevalogistics.com

Kind regards,
Son