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The company's reputation is significantly tarnished by widespread customer dissatisfaction, primarily due to misleading pricing practices and poor service quality. Many customers report feeling deceived by initial low fees that quickly escalate to substantial monthly charges, often without clear communication. Complaints about ineffective reports, difficulty in canceling subscriptions, and unresponsive customer support are prevalent, leading to sentiments of frustration and mistrust. While a few users found value in the service, the overwhelming negative feedback highlights a critical need for improved transparency and customer care to rebuild trust and enhance overall satisfaction.
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This site is terrible. I'll spend a ton of time cancelling and contesting the charge. The cancel process online does not work. Did background check of myself. Data was completely useless.
The information isn't accurate, and after you give them the $1.00 and you try to cancel your account they won't let you until after the trial period. So they can charge you the $44.85 THEY SUCK!
Hi James, customers are able to cancel their account at any time. You may cancel via the members login area, e-mail, or via phone call.
They give you accurate information of the person that you want to locate or find. All you have to do is type the state and the name of the person youre finding for. It will give you a better search results. The price was very reasonable for the information that I needed. I compared it to the other background services that Ive dealt before they are the cheapest. You get all the information of the person youre looking for at a reasonable cost. So worth it!
Thank you for your positive review, we're thrilled to hear that you enjoyed the service.
I signed up for the trial for checkthem.com... trial was for $1 for one week i think. I attempted to cancel the trial 4 days prior to it ending. Low and behold! I get a $40.36 deduction from my banking account at 11:09 pm. and of course even if i wanted to call their customer service to do something about it that night, they would have been closed, so i called the next morning. The jerk off proceeded to tell me that he wouldnt refund me at all, even tho there was no activity on the account in the past several days... i told him that i had agreements with my bank that would hold up stronger than his agreement that i signed for a trial service... thats when he decided to ask me how much money I actually wanted refunded. I told him i wanted it all back! I told him that i work in customer service, and the proper thing to tell a customer is that you will give them a full refund! He then proceeded to tell me that it will take up to 35 business days to get the refund back into my account! What a f-ing joke!
Hi Amanda, you may cancel your account anytime by logging to your account and clicking "My Account" on the left side of the page, calling, or e-mailing customer support. I see that our customer service agent processed your refund. Please be advised that typically refunds take 3-5 business days to process (not 35 days).
A couple months ago I signed up for checkthem on a trial. And before my trial was up they told me i had already checked to many names and was not allowed anymore. So I tried to cancel them but could never reach anyone. Well the first month I was able to get away with not paying for it with a low bank account this month they out of the blue charged me agian for the account and it was pending on my account. So i called and told them i did not want there service and the guy said ok and that i would not be charged. Well i checked my account today and they charged me anyway and so i called agian and asked why and the guy Ruben was so rude. He said cause i never cancelled it well im sorry if anyone was ever there after 5:00 it would be alot easier to cancel and being that I was told on Friday that i would not be charged to charge me now is redundent and bad business. I will never use this site agian i got nothing out of it that i couldnt of gotten on the internet for free. Its a scam and the people working there are very rude. And i will never do business with this company agian.
Hi J. A., I'm sorry that you had a negative experience with CheckThem. Customers that order monthly services will be billed monthly until canceled. We make cancelations easy for all customers (you may cancel your account at any time by clicking "Account" on the left side of the members area).
Scam will end up charging more before your trial is even up. There is no one who will refund your money. I ended up having to cancel my card. Please don't fall for this. Ironic that this website is a website based on checking up on people or things when we really should have checked up on them.
Anonymous, I would like to look up your account to see how we could have better assisted you. Please e-mail us support@checkthem.com.
This service is really direct to the point. They gave the right information of the person I am finding. -very satisfied with the results Ive gotten. Customer service was excellent as well. - Very responsive & courteous. Ill definitely use Checkthem again for my information gathering.
Hi Loios, thank you for the positive review. We look forward to seeing you again.
I was very satisfied to use check them, the information I got is accurate to what I am looking for. Thanks to this site.
Great Service! Its a very big help to make sure youre doing business with an efficient & honest professional. I want to rate this service with highly for accuracy and completeness of data and information that I was looking for.
Their site is really a big help to me. It helps me to identify the companies that I transact with. If its legit or legal. Nowadays, its really hard to trust someone easily, so you need to be wise sometimes so that you cannot be victimized with illegal idiots around you.
Thank you, we're happy to keep you and your family safe.
Why monthly fee taken out of my account at 1:24 am in the morning, but yet the office is closed. I got the $. 99 cent special, to look up my own name. I cancelled this RIGHT AFTERWARDS found what I wanted. I CANCELLED THIS SERVICE ---- WHY AM I BEING CHARGED? PLEASE RETURN MY MONEY IN MY ACCOUNT. I am on disability and live on a very small monthly check.
Thank you
Terri Johnson
*******424
Hi Terri, please e-mail us at support@checkthem.com so we can learn how to better assist you. We offer 3 convenient ways to cancel your account: 1) the members are (Click "Account"), 2) e-mail, or 3) phone. If you are still within your refund policy deadline you may request a refund as well.
Good service. I use it on almost anyone i meet. A few of my friends have some suspicious pasts. I'm okay with it but it's better to know than to be completely unaware. Cant be too safe these days.
Sometimes I just want to check if the person I'm dealing with is legit. This website me do that. I use it for the reverse phone search too. I just wish they had an app.
Thank you, Nick.
I have a toddler and as a single parent I get a lot of people to watch her. I use checkthem to run a search on everyone before i allow them to watch my child. You never know with all the dangers out there. I found out that her friend's father has 7 arrest records all over the country. I would have never known otherwise so I recommend everyone to check
Hi Agnes, I'm glad you are finding success with our services. Thank you for the positive review.
They charged me over 81 dollars over a 5 day period and then LIED ABOUT IT! I don't know who the person i talked with but, they said "no refunds". They will lie to you and I am sure what they are doing is illegal. Let's sign a petition to end the sitte. Also, the person I talked with was very rude. He said I was charged "additional for features but, said nothing about it. They don't do refunds so don't even try. NEVER sign up for this site. Anyone that says otherwise is probably a drone a drone for the company trying to scam you. Take my advice. Do NOT sign up. Their customer service sucks, they don't do refunds, basically it's a scam. I would make this 0 stars but sadly there isn't a thing
Hi Lila, your account signed up for many premium features. We charge additional money for premium features because we need to pay additional fees to data providers. If you have any questions or concerns please contact support@checkthem.com.
Figured i would check it out just looking myself up took a while then asked for credit card info which i was expecting almost used my normal card then thought better of it and grabbed my Temporary card and loaded $2 on it and went through with it. No useful information came through except address, relations, and neighbors. Said oh well and moved on. Checked my email 20 minutes later and had 4 attempted charges to my temp card. Absolutely do not use this site don't touch it stay the heck away from them. The $1.99 charge is the only one they talk about. Nowhere else is any charge mentioned. Its a scam and they know it otherwise there would be online support.
Hi Nick,
We see that you signed up for the premium services. When you register for this type of service you agree to being billed for more in-depth search results. If you are unhappy with the results please contact us at support@checkthem.com and we'll be happy to assist you. Thank you.
Do not sign up for the " $1-99 " trial with Checkthem. Signed up last night from an ad on Facebook. Looked up my own name. Did NOT sign up or use " Special Features." Within moments another $ 19.37 was taken from my debit card without my authorization or permission. So this morning I called their 800 number to cancel. My account was canceled however the "agent "refused to return the unauthorized $19.97 and then hung up on me. Don't do it. Don't fall for this. It isn't a 2 dollar mistake. It's a $ 23 mistake disguised as a service when it is a huge ripoff SCAM.
Hi Barbara, we offer a $1.99 trial for 5 days. You may cancel your account in the members login area, via our customer phone support, or e-mail support.
This is an offshore rip off company. They suck you in with a $1.99 trial. Then when using the site, you are asked if you want a full report. It does not say there are additional charges over the trial. WHEN I CALLED TO COMPLAIN, YOU CAN TELL IT IS AN OFFSHORE PERSON.! NO REFUND OFFERED. RIP OFF CITY. DO NOT USE!
Gave it a try for $1.99 trial they were having. Very easy to do a search. Looked up a couple of old friends I lost touch with and was happy to see that they were not too far from me. I did not continue on subscription despite discount I was offered because I do not need this everyday... Just wanted to check out. Overall happy with what I found... Surprised to see so many bad reviews about being charged but the site gives you a date you need to cancel by to avoid monthly fee... That's how most trials work... guess people just don't pay attention. Overall I will use again if I need to.
Found ad on Facebook, visited site, searched for MY NAME, in order to view the 'Full Report' you could get a 5 day trial for $1.99 which would include searches through all public records (You get instant access to their contact information, criminal records, arrest records, mugshots, phone number history, addresses, professional verification's, licenses, marriage/divorce records, property history, court filings, anything ever posted about you online), after which you would be charged $32.99 to continue viewing the 'Full Report', I stupidly chose to pay the $1.99 to view my 'Full Report'. They showed me my name, previous addresses, and people who might be related to me - that's it. I clicked again to view all information, and it said to view everything it would be another $19.99 due now.
I called customer service, was on hold for nearly an hour (others were probably calling after being scammed also), the person who answered (Rubin with no employee #) said they were located in California, he cancelled the account made approx. 20 minutes before. He said I misunderstood what information I would receive, he would not refund the $1.99 because I had used the service (one time to search myself). I asked for a manager, he said he was a manager, said he was not refunding anything, raised his voice when I wouldn't agree. When I said I was reporting them to my bank, the Better Business Bureau, California State Attorney General, Colorado State Attorney General, Facebook (where I saw their ad, he hung up.
Check these pages: https://www.checkthem.com/ for what they say they will find for you, https://www.checkthem.com/#guarantee for their guarantee. It said it would also download a copy of the report, but it was never sent so I can't give you a screenshot of the info I received.
Please make sure they are honest about what they will provide for your $1.99 5 day trial before they take victim's money. I realize this is a small amount of money, but how many people are they scamming each day at $2 a pop?
Answer: Yes, I believe they do. All the 5-star reviews, which are completely opposite of all the 1-star reviews they normally get, were all posted around the same time frame and have very similar language. What a bogus site.
Answer: Hi. You can instantly cancel online by navigating to "Account" => "Cancel My Account". You will receive a confirmation email within a few minutes.
Answer: They do not tell you this! It turns out to be only 5 days but they do not tell you this and then after five days they hit you with a full monthly subscription and will not refund it.
Answer: Hi. You can instantly cancel online by navigating to "Account" => "Cancel My Account ". You will receive a confirmation email within a few minutes.
Answer: Hi Jeff. You can search social media with your account. The only extra fee reports ($19.99) is to search Bankruptcies and Liens (which we have to pay for). Everything else is included.
Hi Bill D., unfortunately our information is not 100% accurate, although we do offer one of the most advanced public records services available. If you would like to complete a full background report you would probably need to do so on an FCRA-compliant website. The cancel button is available under "My Account" when you login. If you have any issues canceling you may call or e-mail us as well.