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Chewy Reviews Summary
Chewy's reputation is marked by a strong dedication to customer service, with many customers praising the company's compassionate response during difficult times, such as pet loss. Positive sentiments frequently highlight the quality of products and the ease of the auto-ship option. However, several reviews express frustration over order cancellations, misleading promotions, and delivery delays, indicating inconsistencies in service reliability. While many customers remain loyal due to positive experiences, the recurring issues with customer support and transparency suggest areas for improvement to enhance overall satisfaction and trust.
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In my opinion, this has to be the best place to purchase your pets food online.The selection is abundant with the best prices I have found, and the customer service is excellent. They are also quick to ship your order and I have had nothing but good experience here.
I have been ordering from Chewy.com for quite some time now, and let me tell you, they are AWESOME! They are the greatest place to order from, and you get your order really fast! If you have any problems, they help you out in every possible way.
One time I received a wrong product (this totally WASN'T their fault, I blame Scott Pet Product for their unbelievable product change, replacing real chicken with sweet potato with artificial flavoring and coloring and calls it "chicken flavored"... shame on them!). When I told them I wasn't aware of the product change and asked if I can return them for refund, they told me not to return but donate them to a local shelter. Not only they provide a wide selection of high quality products, they support NPO and rescue/shelters, how great is that?
I make a LOT of online purchases for my pup, and Chewy.com by far ranks #1 on my list. Product, price, and service... Chewy.com has it all. Their customer service is the friendliest and most helpful I've ever encountered.
There should be more company's like Chewy.com! They are the best of the best!
I ordered blackwood dog food and full of maggots don't buy dog food from here maggots got in my home and on walls took my dog to vet to have checked out
This site is now my go-to for all of my pet supply/food needs. The prices are excellent, the shipping is fast, and the customer service is outstanding. I had an issue where I needed to return some dog food because my dog's stomach was having "issues" and they were super friendly and hassle-free. Love this site!
Love it. Great organic options for my dog and my cat. I always get everything shipped promptly! Never had a problem!
I have been ordering from this site for the past few months, and have been very satisfied. The product comes within days of ordering, and is always packed well. Their prices are the best I have found overall. There prices are pretty close to those of doggiefood.com, but I found too many items that I needed to be out of stock on doggiefood.
Chewy also has an incredible selection. They have every item I've ever searched for. I will only feed my dogs products that are made in the USA, and Chewy has a massive selection to choose from.
Pricing and shipping are fair this site is not a fraud they have been in business for years and are one of the top four pet foot retailers online
This is a great place to get pet food at a great price. They have the best customer service I have ever seen.
Site tells you that you have free shipping for orders over $49 and later that cost will be calculated when order is placed. When the order is placed they add the shipping cost. This sight is a fraud. Be ware
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members