Christmas CentralReviews 2,444

I order through Walmarts website who has a relationship with this Christmas Central company, that in it's self is interesting. I had no idea when I placed my order that I was not ordering through Walmart and that I would not be able to deal with Walmart if I had an issue with the order, let alone an issue with receiving or returning the product if I had a problem. Walmarts customer service basically said so sorry to bad we can't help as they debited my credit card for over $50 for Christmas pillows I was supose to get and shipping tracking number was a bogus number suposably Christmas Central said the order was shipped and I should have received it before Christmas. It never came and Fed-Ex verified nothing ever shipped from this company to my home. I have called 4 times now and twice got no one and twice spoke with a Rebecca that states she's waiting for shipping to get back to her to see if she can cancel the order or what happen with the order. She promises she'll call back and never does.
I'm not so sure I will ever see my money or the product and at this point I don't want anything from them only my money. Because of this I will never order from Walmart on line either.

I received an email it has shipped email 6 days ago and they charged my paypal (my order was a Christmas present) when i tried the tracking number 2 days ago it was false. When i emailed 2 days ago and called and left messages no answer, just a message they were closed - i called before their closing hours.

When i got through today after they checked my order to get the correct tracking number I received an email instead of a call that it will ship after Christmas.The false shipping email was obviously so they could charge paypal.

I purchased two items (totaling $100+) on 12/7. I had one tracking # assuming both items would arrive. Only one was delivered with the other no where to be found. I emailed for the other tracking # and received an automated response with the LENGTHY explanation/excuse. I understand the severity of the snow storm. By the time I placed my order (weeks after the storm), the website should NOT have been taking additional order if there were still shipping/fulfillment issues. Per the email they are back in business and up to date with orders and are running smooth and efficiently and getting orders out on the same day. YEAH RIGHT! Still no email response to my missing order. No tree for my apartment on Christmas. :(

Ridiculous business, worst I've ever dealt with. Ordered $300+ ornaments for a project, I am a professional designer. Order placed 12/1/14 and I needed the items by 12/11/14. Saw on their shipping map that it will take 5 days to get the order, so I thought okay I have 6 days cushion for error. On 12/3/14, I received two separate shipping confirmations, one said the order was shipped UPS, the other that it was shipped USPS. They gave me a fake tracking number that was invalid for both UPS and USPS. Still have not received my items. I have called customer serve over 20 times, the phone is off the hook, I always get a busy signal. No response to my email and never have seen their live chat online. Stay away from these people. Is this even a real business. Thank goodness I paid with PayPal, I have opened a dispute and hopefully I will get my money back.

I am having a negative experience with Christmas Central too. They are blaming their poor customer service on the snow in Buffalo, which I am hearing that they do all the time. They never ever answer their phone or their emails! I am not sure, but I may have just thrown $50.00 down the tube, because I ordered my product and no delivery still. They gave me a bogus tracking # too. Watch out for this website people. You might never take delivery on your products! Going to report them if I don't receive my decorations by Friday!

BEWARE! SCAM! And HORRIBLE customer service. I have had the same experience as many others. I ordered Christmas Lights in October and they did not arrive. They would not respond to my inquiries and only responded when I filed a BBB complaint. They said they will not refund my money and will not send me a replacement product. They blame their customers for their own shipping problems! They also blamed the storm on Nov 18. However, I ordered my product in Oct and it was supposed to arrive by Nov 12, so the weather excuse is complete BS. Stay away!

I had a terrible experience with this company last year; same as everyone else, slow or missing shipments, fake tracking numbers, etc. This year I found the perfect Christmas stockings on Amazon. I saw that they were from Christmas Central, but I ordered them anyway. I thought that going through Amazon would make them more accountable but it has not.
Once again, shipping was to take 10 days, which is a LONG time in this day and age when same day shipping is available. A few days ago, I received a fake tracking number from them; same as last year. The items were supposed to arrive yesterday, 12/14, but didn't. Today I checked on Amazon, and they state that the delivery date is now 12/17. Christmas Central didn't notify me of this change. They haven't supplied Amazon with a tracking number.
I know Amazon will take care of me, but I really don't want a refund. I wanted my stockings in a timely fashion, before Christmas!

This company is crap! Their customer service is NONE! They don't give a crap about helping. Order ~$200.00 worth of lights, paid for 2nds day air, items in stock, site says will ship next day. Didn't ship for 2 days (and I paid for 2 day shipping)! I sent 4 emails trying to make sure the order shipped on time, same response everytime, 'I have contacted the warehouse supervisor'. The order will finally (hopefully), arrive SIX days later, for a 2nd day air order... No apology or explanation (there isn't one, they just sat on their butts).