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Chrono24Reviews 2,974

4.3

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From the business

Buy new & pre-owned watches on Chrono24 & sell them globally. More than 359,263 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices


chrono24.com
Founded in 2003
Karlsruhe, CA
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Chrono24 Reviews Summary

Chrono24 is widely recognized for its professionalism, seamless purchasing process, and high-quality product offerings, with customers frequently praising the clarity of communication and the security measures in place, such as escrow services. The platform's user-friendly interface and extensive selection contribute to a positive buying experience, fostering customer loyalty. However, some reviews highlight occasional logistical issues, such as package delays, although the company's responsive customer service tends to mitigate these concerns effectively. Overall, Chrono24 maintains a strong reputation for reliability and customer satisfaction in the luxury watch market.

This summary is generated by AI, based on text from customer reviews

service
114
value
106
shipping
102
quality
103

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Perfect!
April 6, 2025

This is my 3rd or 4th time purchasing something from Chrono 24. With the exception of a shipping delay (Not caused by seller or Chron24), this was a smooth sale of a beautiful piece. The Bluesy is my "grail" watch! Super pleased

Date of experience: March 27, 2025
Colorado
1 review
0 helpful votes
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Best of the Best
April 4, 2025

I have several purchases from Chrono24 and always find what I am looking for. The best Dealers and excellent, fast responses communication make doing business an excellent experience. Thank you for all the help. I'll be back for another watch!

Date of experience: March 25, 2025
Pennsylvania
1 review
0 helpful votes
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Accurate and Professional
April 4, 2025

The service provided by Chrono24 is forthright and most welcome. They remove any unnecessary complications in the transaction process.

Date of experience: March 25, 2025
Georgia
1 review
0 helpful votes
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Smooth transaction
April 3, 2025

The payment and communication were fast and smooth.

Date of experience: March 23, 2025
California
1 review
0 helpful votes
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Disappointed first time buyer
April 2, 2025

First time buyer. Very disappointed. I sent an email to initiate a return and refund and no response.

Date of experience: March 23, 2025
Virginia
1 review
0 helpful votes
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Good experience
March 29, 2025

I had a very good experience with Chrono24. They are easy to use and very effective. I will use them again to buy or sell a watch.

Date of experience: March 19, 2025
California
1 review
0 helpful votes
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The payment escrow feature gave me peace of mind to buy a watch from a supplier I did not know. When there was a shipping issue I had confidence it would be resolved (and it was). The "mediation" feature however, is not clear to me. Somehow I invoked it when I was messaging the seller about the shipping issue. I received a message saying to check my email. The email said to check my messages. I don't understand what the mediation process was doing if anything at all. There didn't seem to be anyone intervening, I just worked it out with the supplier. The feature and how it works should be explained.

Date of experience: March 18, 2025
New York
1 review
0 helpful votes
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Marc shipped the watch promptly, included all boxes and paper. Great communication. Highly recommended dealer.

Date of experience: March 18, 2025
Colorado
1 review
0 helpful votes
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Wonderful Website and Trustworthy
March 26, 2025

First time using this website. Looked around on the web and saw they were legit and used their site to make my first watch purchase. Was a little hesitant due to overseas purchase of a lot of money. But everything went smoothly and I trusted their process and their dealer. Don't have the money now, but will definitely use this website in the future for another purchase.

Date of experience: February 23, 2025
Colorado
1 review
0 helpful votes
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So far so good
March 23, 2025

Bought 2 watches so far, and everything has gone as planned. Easy

Date of experience: March 13, 2025
Florida
1 review
0 helpful votes
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International purchase
March 20, 2025

Working through Chrono24 and the international seller was seamless and professional.
Both parties were responsive

Date of experience: March 10, 2025
Illinois
1 review
0 helpful votes
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First Purchase
March 19, 2025

Purchased a Rolex Explorer II using this platform for the first time. An absolutely flawless transaction and very happy I joined.

Date of experience: March 9, 2025
Georgia
1 review
0 helpful votes
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Perfect online retailer.
March 15, 2025

I have purchased here before and will again in the future. No problems this is my fourth purchase. I highly recommend Chrono 24 to anyone looking to purchase a watch

Date of experience: March 5, 2025
New York
1 review
0 helpful votes
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I both sold and purchased watches on this platform. 100% satisfied. Plus, I bought my brand new Cartier watch at a slightly lower price than in the boutique.

Date of experience: March 3, 2025
California
1 review
0 helpful votes
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Good experience
March 12, 2025

Not the first time I buy/sell a watch on Chrono24. This one was as smooth as always, and the escrow process gives me piece of mind. The watch was as described.

Date of experience: March 2, 2025
New York
1 review
0 helpful votes
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First buy!
March 9, 2025

For me was a very especial transaction, easy to buy, and the seller was very responsive and very professional, I'm so happy about my watch!

Date of experience: February 27, 2025
California
1 review
0 helpful votes
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Five stars for Chrono24
March 9, 2025

This was my first purchase via Chrono24, and I'm satisfied. I like the escrew setup and the selection. Will use this platform again in the future.

Date of experience: February 27, 2025
New Jersey
1 review
0 helpful votes
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New Datejust 41mm
March 9, 2025

Very quick and seamless process. Very professional dealer with excellent communication, packaging, exactly as advertised. Would definitely recommend!

Date of experience: February 27, 2025
Pennsylvania
1 review
0 helpful votes
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Excellent experience!
March 6, 2025

The Chrono 24 team are truly outstanding professionals. All communications are honest and they make the buying experience pleasant. If

Date of experience: February 24, 2025
Texas
1 review
0 helpful votes
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Great experience
March 5, 2025

My first time purchasing and the process was perfect!

Date of experience: February 23, 2025