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Cleanse & Co. has a rating of 4.1 stars from 87 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cleanse & Co. most frequently mention customer service, high quality and online store. Cleanse & Co. ranks 7th among Jewelry Making sites.
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I first discovered cleanse and co about 16 months ago and without a doubt, EVERY order I receive is better than the last. The quality of the products are phenomenal, customer service is always easy and lovely and the company has really thought about how to minimise their footprint (biodegradable packaging)
Thank you lovelies for all of your hard work and dedication
I have purchased countless times from Cleanse and Co and have never been disappointed. Their crystals and crystal candles are absolutely amazing! I have ordered numerous mystery boxes and I can't describe the excitement of unpackaging their mystery boxes. Their packaging is amazing and I love the little card they put in with every package and the crystal cards to go with the crystals you purchased. They are definitely my favourite crystal company and I will continue to purchase from them in the future!
I have ordered from cleanse and co 4 times and only received 2 of my orders. The first arrived in a timely fashion, so of course I ordered again. The second experience was not so great after 6 weeks and little communication I received a full refund. So of course I gave them another chance, assuming it was a one off. 3rd ordered arrived after 3 weeks so I thought they must have gotten their act together. My fourth and last order was an absolute shambles, I placed my order in October. After 4 weeks I sent an email to chase it up as I did not receive a shipping notification or any communication whatsoever pertaining to delivery or stock. Then after nearly 2 weeks of emailing and again receiving little communication I am told the package is lost. 2 lost packages? No compensation, very little in the way of apologies. I am very disappointed as the products are good but unfortunately the business is poorly ran. Very slow to ship items, poor communication and lots of ‘lost packages'.
Avoid Avoid Avoid. There are other candles and other crystal companies.
Placed an order and was notified it could take from 1-12 days to be shipped off. Contacted them on the 10th day as I had no communication and had heard very bad things about the company. The ‘customer service manager' who might as well have been called an automotive machine, notified me that there actually was a 5-17 day processing time so this information was falsely advertised to begin with. I then questioned why the processing time would take that long and why I had not been contacted if this had changed. She then responded with an automotive response claiming my parcel was lost (contradictory considering my parcel, in her previous email, was still processing). This company is making a fortune, not only on the products but the shipping (charging $40) and provides the worst service I have ever experienced (I have experienced a lot of bad companies before). I caution you not to spend your money with a company that focuses more on sending PR packages than they do caring for their customers who spend their hard earned money. The commerce commission should really be reviewing this business
Hayley DMd me to get a new crystal as mine same broken. She seemed very good and wanted me to get a new one however now I have gotten no reply to my emails etc. very disappointed as I have given a lot of money to this business
I absolutely love Cleanse and Co. I've placed over 14 orders over the past year (slightly addicted), and I absolutely love each product I've received. My orders have ranged from crystals, lamps, bath soaks, prints, ceramics, books, angel cards, essential oil blends (obsessed with the cleanse' spray & I am whole' roller) and candles, especially the watermelon scent (which I highly recommend). This online store provides a wide range of high-quality, genuine crystals. It is honestly a one-stop shop! I also love the little extra touches you receive in your package - an incense stick and a beautiful quote card (I use them as bookmarks and have some on my fridge)! You can honestly feel the high vibes.
I began my crystal journey one year ago with this store, and I'll be forever grateful to them. I got sick, which left me with a permanent disability when I was 14 years old and ever since I have struggled with anxiety, depression, poor self-love and low self-worth. Now, as a nearly 22-year-old, I can honesty say their crystals and essential oils have changed my life as they comfort me in my low days, and have allowed me to reconnect with my spirituality.
I recommend Cleanse and Co to everyone as the owner and creative director, Hayley is spreading so much love and light. Xxx
Cleanse & Co have been nothing but a blessing to find. The customer service, their products & care is nothing but the best. Thank you for bringing amazing crystals, candles, harmony & bath soaks into my life. Forever grateful
O M GGGGGG! Whether you're thinking about purchasing crystals, candles, bath soaks, you name it, DO IT! I have been a returning customer of Cleanseandco for over the last year and I couldn't be more HAPPY and SATISFIED! The genuine love and care that goes into every single product, wow. I started off purchasing crystals to help me on my journey of self love, self care and self worth. And let me tell you, their products have made my heart and home SO FULL! Even my partner who is 32, has jumped on the bandwagon because he's noticed the benefits of these crystals! Honestly, everyone that walks into my house compliments me on how my home feels so light and zen hehe!
The quality in all of their products, especially the crystals is second to none! The BEST!
I have shopped around before, and so have many of my friends to see what's on the market and we are always returning back to Cleanseandco. You just cannot compare. And the prices, for the quality you get is sooooo reasonable. I've bought crystals that are more expensive, but also that are priced cheaper and you just cannot compare honestly. Genuinely, there's so many good things to say about this company. I cannot wait to keep purchasing from them for the many years to come, so that I can keep filling my home with so much love, light and positivity in my home for my family.
If you're thinking about purchasing from them, DO IT! You'll have no regrets, I promise!
Truly beautiful. Hayley is such a sweet and gentle soul. Every order I've received is packed and sent with love and care and you can tell. Everything is always as I expect and there customer service is genuine. As a small business growing quickly they are playing catch up but it's never a problem and always worth the purchase!
I absultly love cleanse and co. Always such beautiful stock and there Instagram feed is one of my favorites to see what's new and coming to there online store.
I am a return customer and have received a broken good from them. I emailed and received a fast reply and the issue has been sorted.
I am one very happy returning customer and will continue to support this beautiful bissnes.
I truly do believe Cleanse & Co is 5 stars. If we had the opportunity to rate more, I definitely would. The crystals are beautiful and good quality, the customer service is perfect and the website is perfect. I have recommended Cleanse and Co to a lot of my friends and they are addicted like me!
Absolutely love cleanse and co products! Quick delivery and amazing customer service. I will definitely be back
I'm totally in love with my new crystals. I have been wanting to buy from Cleanse & Co for some time now and now I'm planning on buying some more. I'm totally addicted.
Top quality crystals - great range of hard find pieces. Will not be disappointed with your purchases
Wouldn't go anywhere else for my crystals! The website is simple & so easy to find what you're looking for. Amazing customer service & my packages always come fast. + the crystals are stunning. 110% recommend
I love their products! U receive the item exactly the same as the picture no BS or PS ;) involved however their products do go quickly so GUYS! ACTS FAST ON UPLOAD DAYS
This shop is absolutely beautiful I have shopped with cleanse and co on many occasions (like I have a slight addiction) the crystals are next level each one is so beautifully unique and they hold so much energy. The candles and beautiful and smell divine and love filling my space with the beautiful aromas and it's even better at the end of the candle I love cleaning out the crystals and adding them to my collection or I gift them to a friend. Haley the shop owner is such a beautiful person and I love how much time love and energy she puts into her products and business (thank you Haley for being such a beaming light) I can not recommend this shop enough xx
I have purchased from this store multiple times, and have never been disappointed! Their customer service is almost instant, and the products are just amazing. The candles are beautiful, my husband and I love them and have them throughout our home.
Ordered two crystals and only received one, however the customer service has been very professional and helpful. The quality of the product i did receive was excellent too.
What an amazingly run business! The quality of the crystals and essential oil rollers is second to none!
Answer: It seems like a legitimate company, but this experience shows that they don't value their customers in a legal and ethical way. I would be happy to receive proof of them honoring their mistakes in this transaction and righting it. Mistakes happen. Pretending I don't exist any more, and am not satisfied with the product I paid for that was never shipped out to me, is not acceptable. I received the order confirmation, and they said we will send you the shipping confirmation. I'm going to go ahead and say this is definitely scam like behavior.
Answer: It may not be everyone else's experience, but I find Cleanse and Co crystals to be over overpriced and the quality of the crystals is average at best. Don't be fooled by their marketing and pretty instagram feed. I would recommend buying a crystal which shows a photo of the exact item you're buying. There are plenty of great crystal sellers on Etsy and their reviews accurately reflect the quality of their service. I have been disappointed many times by Cleanse and Co crystals which have been "picked intuitively" for me.
Answer: I get a reply back in minutes through email or instagram, all the girls are lovely and very easy to talk to and are more than happy to help with any problems and queries you may have! Hayley is an absolute gem & you are treated like family. Just be kind back in how you communicate to small businesses, we are all human & every person deserves that decency!
Hi there, I am so sorry that you have not been sent a replacement crystal. We have been swamped with emails. Please re email me and I will have this sorted for you.