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Coast Spas has garnered a positive reputation among customers, particularly for the quality and reliability of their hot tubs, which significantly enhance users' lifestyles. The innovative app feature that allows for remote control of various functions has been especially well-received, contributing to overall satisfaction. However, while the reviews reflect strong product performance, there is a noticeable absence of feedback regarding customer service experiences, suggesting potential areas for improvement in support and responsiveness. Overall, the company appears to excel in product quality but may benefit from enhancing its customer service approach to ensure comprehensive satisfaction.
This summary is generated by AI, based on text from customer reviews
So we bought the infinity hot tub by Coast spas earlier this year and we use it at least twice a week this summer. So far no maintenance problems and it has really changed our life. We often use it in the evening before going to bed during the weekdays and on early morning days now that the Fall is here. My favourite feature is the app, you can adjust the water temperature, set filter cycles, activate jets, toggle lights on and off even before you step outside.
I would definitely recommend Coast Spas to anyone who is interested in upping quality of life. Happy with the purchase.
I can't think of anything negatives so far.