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CoinbaseReviews 843

1.4

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Coinbase Reviews Summary

Coinbase has a rating of 1.4 stars from 843 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Coinbase most frequently mention customer service, bank account and phone number. Coinbase ranks 60th among Centralized Exchange sites.

service
358
value
322
quality
309
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Georgia
1 review
0 helpful votes
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SCAM
October 27, 2023

It's very painful when you invest your money to make more then you end up been striped off all your money, all access to my money is been restricted for no reason and all attempts to have it restored is to no avail! This lasted for many years and i was depressed till i came across this platform that helps recover all lost funds. Contact them at ±1-6-5-7-2-3-3-1-7-8-3
I know how frustrating it's to loose a huge amount of invested money and i wouldn't want anyone to fall victim, Abstinence from eToro is the only not to loose your money

Date of experience: October 27, 2023
District of Columbia
1 review
5 helpful votes
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Fix Frozen Account
October 24, 2023

Closed ability to send after doing 2 small transactions. Then locked account- spent 4 days verifying account and resetting password while CB promised that would work. Every time I get a message that it's verified- it's still locked. Support is very bad and is like a robot saying the same thing - which does not work. After opening a complaint they close it immediately saying that I have an open support case. YES which you don't solve. I suggest all to use a different platform.

Date of experience: October 24, 2023
Illinois
1 review
0 helpful votes
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Coinbase is Trash
October 19, 2023

Their security is weak. I lost a little over 1 etherium. Some malicious actor accessed my account changed my password and stole my crypto. Coinbase s response was not helpful. They said all fraudulent transactions were irreversible. Beware Bull$#*!.

Date of experience: October 19, 2023
New York
1 review
0 helpful votes
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Blockchain of Thieves
October 18, 2023

LSS, purchase bitcoins but decided to rescind in under 5 min. Contacted Coinbase via chat was promised it was no problem it purchase would be reversed since it did not process yet. This went on for 5 days of going back and forth with various agents. Chat was not working properly was lied to by all of the agents. No one had a real answer. The worst customer service ever, never resolved my issue, was promised call backs that never happened. The account was hit for fees for a purchase that I stopped and was processed and led to my account being locked. I have since stopped using Coinbase the worst in fees and service.

+2
Date of experience: October 18, 2023
Nigeria
1 review
0 helpful votes
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Thieves
October 17, 2023

All I know is Coinbase are a group of organized thieves and after a near scam event of these frauds closing my account to defraud me I had them sued with jurisresolve.com and got back my money

Date of experience: October 17, 2023
NL
1 review
1 helpful vote
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Moving my crypto to Coinbase must be the biggest mistake of my life or a close second to something else I already forgot about and thus can't be that bad as this total disaster of a crypto asset nightmare, in every way possible they make you go around in circles to avoid having to release your funds including blocking access for no reason whatsoever but with the excuse that there has been some kind of security breach. My crypto assets have been inaccessible from the getgo and I got to hear from one of their professional scammers on the "help" desk they hired to do the dirty work named Abhisit that I can't move any of my crypto nor transfer it to my bank account until December 15,2023. It's 3 months from now. 2 factor authentication is another horrible nightmare designed to make you give up and keep your crypto at Coinbase for another week or longer since the code hardly ever arrives in your mailbox and if it does and you apply it, you still get the "Oops" message that "it looks as if it was an automated attempt", meaning you've got to start all over again and keep going further down Coinbase rabbit

Date of experience: October 15, 2023
Texas
1 review
1 helpful vote
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I deposited new funds into Coinbase on October 4th of 2023. Coinbase initially put a 7 day deposit hold on my account because I deposited a large sum of money. After 6 days of holding my newly deposited funds, I get an email from Coinbase telling me that they're going to hold my deposit for another 7 days, which turned out to be 9 days when I checked the days remaining for my deposit hold in Coinbase. So 9 plus 1 makes 10 more days of my deposit being held. I called their customer service at (1) (888) - (908) - (7930) and spent almost 55 minutes getting put on hold every 5 minutes so they can talk to their specialist only for them to come back and tell me "There nothing we can do, it's the system that's placing the holds on your funds". I'm so frustrated. As of Wednesday, October 10th, Coinbase also put a "Buy Currently Disabled" restriction on my account, so now I can't even buy new assets when I see good opportunities. It feels like a bad dream.

Date of experience: October 13, 2023
Indiana
1 review
1 helpful vote
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I have verified my ID 4x since I got this account and when my computer got hacked by someone that I trusted as a friend, I lost all my passwords, had to get a new phone, my computer is trashed now and I've gone through hell to recover my life. I would think that I would be able to withdraw funds to at least recover some expenses so I'm not out on the street with a terminal illness but no. I have to deal with sabotage from coinbase finding every way not to put my new number in their system and making me fo back through the same process over and over again until I've been evicted for being unable to use my own money to make transactions. Gangstalking is illegal and participating in government harassment because I stood against vaccines that are poison is still illegal and all involved will be held accountable for their part in it. I pray for all that are corrupt on judgement day because it's around the corner.

Date of experience: October 12, 2023
California
1 review
0 helpful votes
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Account Reset
October 9, 2023

Cannot reset log in account. Cannot reach any help at Coinbase? Buyer beware.
Tried to signup, website says email already used? Tried to reset account however no reset instructions received. Tried to call Coinbase robot redirects to self support. I can't find email address for Coinbase Support. This fool not buying anything from Coinbase lol.

Date of experience: October 9, 2023
Canada
1 review
2 helpful votes
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Hello,

As a Coinbase customer from 2020, I've been happy with the level of service provided. I'm fully verified and I have passed all identity checks.

In September Coinbase has randomly decided to limit my ability to send cryptocurrency without any explanation provided and I have confirmed that this is a permanent restriction.

I haven't done anything to breach their terms and conditions. I funded my wallet purchased some crypto and simply sent it to an external wallet. After doing so they just restricted my ability to send anything at all. Support is nothing useful and just say whatever nonsense they can come up with to make you lose your patience and end the chat. Literally the worst customer service I have ever seen in existence, pretty sure they're all offshore agents from India and provide nothing of use to the customer other than greeting them.

1) Avoid Coinbase at all costs, since they will lock your crypto and force you to use paypal or whatever for withdrawals. Hence this means you have absolutely no control over your crypto if you prefer to store it in a cold wallet.

2) Don't send your documents after a lock has been placed on your account there is no guarantee they will remove the restriction if your previously verified. It almost feels like identity theft.

3) Never purchase or deposit any funds into your coinbase account unless you like to flip coins everyday thinking if you will be able to withdraw or not.

Again I would like to confirm I'm a fully verified customer from 2020 who never breached the TOS or did anything wrong on their platform. All I simply did was deposit and withdraw crypto when I felt like gambling.

The lack of transparency and zero explanation only confirm that they want me to sell my crypto in a panic to paypal so that they can keep it. Utterly ridiculous.

TREAD WITH EXTREME CAUTION AS YOUR FUNDS CAN BE SEIZED BY THEM AT ANYTIME WITH NO PROPER EXPLANATION AND NON EXISTENT SUPPORT.

Date of experience: October 6, 2023
California
1 review
0 helpful votes
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I was scammed out of some crypto and I reached out to my crypto service, Coinbase, and they have never responded. I was hoping they would be interesting in learning about crypto addresses they could block to protect their users, and details of the scam to protect their users. Zero interest by them.

Date of experience: October 5, 2023
New York
2 reviews
0 helpful votes
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Customer support is bad!
September 27, 2023

After changing the phone I had a problem with new google authenticator. They asked to upload ID. The system would not take it - tried multiple times. Dead end. After going around several times inside customer support maze, was able to send a message. Unhelpful autoreply. Two days later - case closed. Replied to reopen the case since no help was provided. No go. No case can be reopened. Went back to the site and after wasting a lot of time and effort found out that you can submit a complaint after you have a case open or closed. Submitted complaint. It said it takes 30 days bat got an unhelpful reply in 2 days. Explained the issue again. Eventually after about 9 emails got it solved. Told them that that this should not take so much time and effort - no plans to change. If my bank would treat me this way, I would leave immediately. Will try to leave coinbase as soon as I find a suitable replacement.

Date of experience: September 27, 2023
Greece
1 review
1 helpful vote
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Being cheated on has been a nightmare that I wouldn't wish on anyone. I felt helpless and stupid for falling in love in the first place. However, a friend recommended a financial restructuring service on my headline that was a game changer. From the moment I contacted them they gave me a sense of trust and security that I desperately needed. Their experts handled my case with the utmost professionalism and kept me informed at every stage. Miraculously, they managed to recoup my lost investment and give me a second chance I never thought possible. I would get it. I am eternally grateful

Date of experience: September 15, 2023
Oregon
3 reviews
2 helpful votes
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Lying Thieving Crooks that Will Let Your Child Starve before making your own money available to you, which you securely sent to them only after thoroughly verifying your identity, from your own bank account, with 2 factor authorization using an authenticator app! While your child goes to bed hungry because you cannot access your funds, they tell you via their horrible customer service that it is for your own protection that your funds are being kidnapped by them for 8 days. How is it for my protection that I cannot buy groceries for my family nor buy gas to put in my car so I can drive to work, because these liers and thieves have hijacked my money with their "instant secure," service.

If you have an account with these millionaire criminals who don't give a rodents butt about you, your family, or anyone else other than themselves and how they can get richer off of your hard-earned money, you should immediately go to another source for your crypto currency servicing and trading needs.

Date of experience: September 15, 2023
New York
1 review
2 helpful votes
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I have been associated with Coinbase for nearly seven years. I would advise against investing any funds in Coinbase unless you are willing to relinquish over 14,000 USD worth of cryptocurrency. It is not recommended to engage in any investment activities with this unscrupulous entity. I got all they stole back through Aldw
Ychsecurities.

Date of experience: September 14, 2023
California
1 review
4 helpful votes
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After 9 months of paying their 29.99 fee, unknowingly, The cancelled the "subscription", but then they made me pay $30 in fees to sell bitcoin and close my account. If I decide to have exposure to crypto again, I'll buy GBTC.

Note- There is no way to talk to any live person. The only way to communicate is through their text, and they ignore you when they know the customer is unhappy. Employees are from outside the USA.

Date of experience: September 4, 2023
Massachusetts
1 review
2 helpful votes
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Their goal is to get as much money from you as possible with an inferior trading platform. The small investor is trapped in the US by a corrupt system.

Date of experience: September 4, 2023
Nigeria
1 review
0 helpful votes
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Ragerapid•io
August 30, 2023

Navigating the complicated landscape of financial affairs can be daunting, and it's in these moments that my experience with Rage Rapid has been nothing short of a lifesaver. Not only did I manage to recover funds I had given up on, but I also discovered a service that genuinely emphasizes customer-centricity.

What sets Rage Rapid apart is their innovative "Modular Recovery Technique." After an in-depth consultation, they crafted a multi-tiered strategy specifically tailored to my circumstances, guiding me through each stage of the recovery process. Such a personalized approach is a rare find in the financial sector.

An additional feature that impressed me was their "Dynamic Progress Dashboard," which allowed me to track the status of my case in real-time. This heightened level of transparency significantly increased my trust in both the system and the Rage Rapid team.

However, the real gem in Rage Rapid's offering is their exceptional team of advisors. Each team member displayed a perfect blend of technical prowess and human compassion, making the entire process not just efficient, but also emotionally reassuring.

In summary, Rage Rapid is more than just a fund recovery service; it's a reliable partner in your financial journey. If you're in search of a service that combines specialized expertise with a genuine human touch, look no further—Rage Rapid is undeniably the right choice.

Date of experience: August 30, 2023
Texas
1 review
2 helpful votes
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Coinbase the crooks
August 29, 2023

These people are criminals, the manipulate the price of coins for financial gain based on watching what you buy, of course crypto currency is very volatile, but to watch what someone is buying, and manipulate the price based on that is criminal. These people get to do these things because of the huge amount of money they pay the government. This company is truly a scam!

Date of experience: August 29, 2023
Tennessee
1 review
0 helpful votes
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Avoid
August 23, 2023

Terrible customer service. They refused to answer simple questions and required that I provide unnecessary documentation.

Date of experience: August 23, 2023

From the business

Coinbase is a secure online platform for buying, selling, transferring, and storing digital currency.


coinbase.com
Founded in 2012
San Francisco, California, United States
+157